Can't system upgrade on an AA ticket
#1
Original Poster
Join Date: Aug 2011
Location: PHX
Programs: Dividend Miles CP
Posts: 5
Can't system upgrade on an AA ticket
Booked my next US Air flights on an AA ticket and am told that I can't use my AA EP system-wide upgrades on "Codeshare flights" per policy. Not impressed. I can understand if it was a partner airline but not in this case. Guess it's finally time to look for a new airline.
#2
Join Date: Feb 2013
Location: Atlanta, GA
Programs: AAdvantage Platinum; Hilton Diamond
Posts: 239
It's not the ticket stock, it's the marketing carrier. You can buy a US flight number, operated by US, from AA.com and you'd be fine. This has been discussed extensively here, and it's pretty clear on AA's website. It will be this way just until the reservations systems merge. I'm sorry that happened to you. A little homework goes a long way, though. Is it an itinerary that is maybe worth cancelling the ticket and rebooking?
#3
Original Poster
Join Date: Aug 2011
Location: PHX
Programs: Dividend Miles CP
Posts: 5
Corporate travel agent handles the details, it's all transparent to me normally. The flights are PHX to TLV, the longest that US Air flies so upgrades matter.
What I fail to understand is how the policy can't be waived in a case like this. I don't expect upgrades on OneWorld airlines but flights with AA numbers on an AA ticket shouldn't be an issue.
What I fail to understand is how the policy can't be waived in a case like this. I don't expect upgrades on OneWorld airlines but flights with AA numbers on an AA ticket shouldn't be an issue.
#4
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Booked my next US Air flights on an AA ticket and am told that I can't use my AA EP system-wide upgrades on "Codeshare flights" per policy. Not impressed. I can understand if it was a partner airline but not in this case. Guess it's finally time to look for a new airline.
http://www.flyertalk.com/forum/ameri...d-threads.html
In part, the wiki states, from an announcement made some months ago:
Upgrades
Now that we’ve combined loyalty programs, all complimentary upgrades on eligible flights will be auto-requested. However, elite upgrade policies will vary by airline until we combine reservation systems later in 2015.
Now that we’ve combined loyalty programs, all complimentary upgrades on eligible flights will be auto-requested. However, elite upgrade policies will vary by airline until we combine reservation systems later in 2015.
Learn more about elite upgrades
To make sure you’re eligible for elite upgrades, you should book flights that are marketed and operated by the same airline – either US Airways or American. If you’re booked on a codeshare flight, you’ll only be able to upgrade when you check in, and as always, upgrades are based on availability.
Now that we’ve combined loyalty programs, all complimentary upgrades on eligible flights will be auto-requested. However, elite upgrade policies will vary by airline until we combine reservation systems later in 2015.
Now that we’ve combined loyalty programs, all complimentary upgrades on eligible flights will be auto-requested. However, elite upgrade policies will vary by airline until we combine reservation systems later in 2015.
Learn more about elite upgrades
To make sure you’re eligible for elite upgrades, you should book flights that are marketed and operated by the same airline – either US Airways or American. If you’re booked on a codeshare flight, you’ll only be able to upgrade when you check in, and as always, upgrades are based on availability.
We will likely merge your query into that thread. /Moderator
#5
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Booked my next US Air flights on an AA ticket and am told that I can't use my AA EP system-wide upgrades on "Codeshare flights" per policy. Not impressed. I can understand if it was a partner airline but not in this case. Guess it's finally time to look for a new airline.
If you haven't kept up with the airline warnings about upgrades on codeshares why is that "time for a new airline"? Since the airlines (plural) are still on separate reservation systems this is really no different than expecting an upgrade on any other OW codeshare flight.
#6
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,073
Corporate travel agent handles the details, it's all transparent to me normally. The flights are PHX to TLV, the longest that US Air flies so upgrades matter.
What I fail to understand is how the policy can't be waived in a case like this. I don't expect upgrades on OneWorld airlines but flights with AA numbers on an AA ticket shouldn't be an issue.
What I fail to understand is how the policy can't be waived in a case like this. I don't expect upgrades on OneWorld airlines but flights with AA numbers on an AA ticket shouldn't be an issue.
We'd all like them to waive policy when it suits our needs, but this limitation has been very clearly published. It's not very passenger friendly, but they apparently opted to put more IT resources into the merging of systems than creating some band-aid upgrade processes that will only be active for 6-8 months.
Last edited by PHL; Jul 2, 2015 at 12:44 pm
#7
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Our corporate travel has been pretty good about monitoring codeshares during the integration. And of course, I review my itineraries closely to insure a codeshare or mixed metal doesn't slip through unnoticed, especially when an upgrade is important to me.
Using the travel agent we can cancel the ticket and rebook with 24 hours
if needed to re-issue as a prime flight or change connection time if mixed metal has me changing terminals.
.
Using the travel agent we can cancel the ticket and rebook with 24 hours
if needed to re-issue as a prime flight or change connection time if mixed metal has me changing terminals.
.
I was just booking 4 separate trips, two international trips, plus one all europe, last week. A flight slipped by, he had me on AA890...but that is a US operated flight. I caught it on Saturday, emailed him. He fixed it Monday AM, reticked onto US890. Same price, just a new ticket number. On AA.com Id have been hosed.
@azl- In terms of "waiving" the rule- it isnt that simple. If someone wanted to waive it they just cant. They can put you into an F seat (and lose their job), but they can't 'tick' off a box and remove a rule and cause the system to process your record differently.
Ive been burned by this before- it is super annoying. Once burnt, twice learnt.