US wins self service award!
May 26, 2010, 1:24 am
#1
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Join Date: Feb 2000
Location: Los Angeles
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US wins self service award!
Sorry, but I find this very funny. Imagine winning a customer service award for not having interface with customers!
http://finance.yahoo.com/news/US-Air....html?x=0&.v=1
http://finance.yahoo.com/news/US-Air....html?x=0&.v=1
May 26, 2010, 5:24 am
#2
Join Date: Nov 2005
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Admittedly my experience with other carriers is pretty small (UA, AA, CO and DL) but doesn't US offer the bare minimum of functionality on their kiosks?
May 26, 2010, 5:31 am
#3
Join Date: Jul 2005
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Posts: 1,010
Perhaps it's based on where they've gone in respect to where they've been instead of comparing them against another airline. But in the end, US kiosks are way behind other airlines. Silly award, IMHO
May 26, 2010, 6:00 am
#4
Join Date: Sep 2004
Location: CLT
Programs: US CP, SPG Gold
Posts: 592
Must be based on the ones in HNL giving out free upgrades to preferreds 
May 26, 2010, 6:21 am
#5
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 856
Slightly OT
Slight OT question here guys. Do the US kiosks give out "proper" (i.e. card) boarding passes or are they those stupid flimsy bits of paper that the US airlines seem to love? I'm travelling with US next week and much prefer card stock. Can I get card boarding passes with an agent at the check-in desk?
Thanks in advance
Thanks in advance
May 26, 2010, 6:35 am
#6
Join Date: Mar 2005
Programs: AA EXP
Posts: 782
Slight OT question here guys. Do the US kiosks give out "proper" (i.e. card) boarding passes or are they those stupid flimsy bits of paper that the US airlines seem to love? I'm travelling with US next week and much prefer card stock. Can I get card boarding passes with an agent at the check-in desk?
Thanks in advance
Thanks in advance
Desk=proper card stock
May 26, 2010, 6:40 am
#7
Join Date: Dec 2009
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May 26, 2010, 9:46 am
#8
Join Date: Jan 2007
Location: PHL-adjacent
Programs: AA Executive Platinum (but always US in my heart), HH Diamond
Posts: 3,346
Slight OT question here guys. Do the US kiosks give out "proper" (i.e. card) boarding passes or are they those stupid flimsy bits of paper that the US airlines seem to love? I'm travelling with US next week and much prefer card stock. Can I get card boarding passes with an agent at the check-in desk?
Thanks in advance
Thanks in advance
I don't care which kind I get....but I am wondering why you (a general "you") would have a preference. Anyone?
May 26, 2010, 9:52 am
#9
Join Date: Dec 2009
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I prefer the cardboard ones because I find the paper gets mangled very easily. Also, I'm a bit sad and like to collect old boarding passes (particularly premium class ones like this trip will be) and the card ones just last so much longer. Those are my reasons but others may be different.
May 26, 2010, 9:53 am
#10
Join Date: Nov 2008
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May 26, 2010, 10:06 am
#11
Join Date: Jan 2008
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I collect them. That's because I don't empty my computer bag very often so fond BP's from long ago. I prefer the flimsies because they weigh less and take less space so I don't need to clean out my bag so often. Of course I print my BP's with OLCI so that takes an entire sheet, but I can use the back side for notes.
May 26, 2010, 10:07 am
#12
Join Date: Oct 2005
Posts: 656
I thought the award was kinda funny too, but to be honest I would much rather do everything myself with machines than interact with employees at an airport! I'll save my chit-chat and IPC skills for the bar!
May 26, 2010, 1:52 pm
#13
Join Date: Jan 2008
Location: Rio de Janeiro, Miami, Nice
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US Airways and every other airline has machines I like better than gate agents too.
May 26, 2010, 3:58 pm
#14
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
I don't find the kiosks so bad. They're limited in functionality and I'd love if they could do more things, but for the casual traveller, they're pretty straight-forward and easy to understand. I really like that they almost always are working; I run into one here and there that isn't working but for the most part, they're up and running. Some other airlines, not so much. Last time I took UA, I tried about 5 Easy Chicken machines before I found one that worked, and that was at ORD where you'd think they could fix 'em quickly.