US wins self service award!
Sorry, but I find this very funny. Imagine winning a customer service award for not having interface with customers!
http://finance.yahoo.com/news/US-Air....html?x=0&.v=1 |
Admittedly my experience with other carriers is pretty small (UA, AA, CO and DL) but doesn't US offer the bare minimum of functionality on their kiosks?
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Perhaps it's based on where they've gone in respect to where they've been instead of comparing them against another airline. But in the end, US kiosks are way behind other airlines. Silly award, IMHO
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Must be based on the ones in HNL giving out free upgrades to preferreds :)
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Slightly OT
Slight OT question here guys. Do the US kiosks give out "proper" (i.e. card) boarding passes or are they those stupid flimsy bits of paper that the US airlines seem to love? I'm travelling with US next week and much prefer card stock. Can I get card boarding passes with an agent at the check-in desk?
Thanks in advance :) |
Originally Posted by gpb_croppers63
(Post 14025017)
Slight OT question here guys. Do the US kiosks give out "proper" (i.e. card) boarding passes or are they those stupid flimsy bits of paper that the US airlines seem to love? I'm travelling with US next week and much prefer card stock. Can I get card boarding passes with an agent at the check-in desk?
Thanks in advance :) Desk=proper card stock |
Originally Posted by PittDoc
(Post 14025066)
Kiosk=flimsy paper
Desk=proper card stock |
Originally Posted by gpb_croppers63
(Post 14025017)
Slight OT question here guys. Do the US kiosks give out "proper" (i.e. card) boarding passes or are they those stupid flimsy bits of paper that the US airlines seem to love? I'm travelling with US next week and much prefer card stock. Can I get card boarding passes with an agent at the check-in desk?
Thanks in advance :) I don't care which kind I get....but I am wondering why you (a general "you") would have a preference. Anyone? |
Originally Posted by honeytoes
(Post 14026019)
I don't care which kind I get....but I am wondering why you (a general "you") would have a preference. Anyone?
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Originally Posted by honeytoes
(Post 14026019)
I don't care which kind I get....but I am wondering why you (a general "you") would have a preference. Anyone?
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I collect them. That's because I don't empty my computer bag very often so fond BP's from long ago. I prefer the flimsies because they weigh less and take less space so I don't need to clean out my bag so often. Of course I print my BP's with OLCI so that takes an entire sheet, but I can use the back side for notes.
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I thought the award was kinda funny too, but to be honest I would much rather do everything myself with machines than interact with employees at an airport! I'll save my chit-chat and IPC skills for the bar!
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Originally Posted by AggieNzona
(Post 14026139)
I thought the award was kinda funny too, but to be honest I would much rather do everything myself with machines than interact with employees at an airport! I'll save my chit-chat and IPC skills for the bar!
US Airways and every other airline has machines I like better than gate agents too. |
I don't find the kiosks so bad. They're limited in functionality and I'd love if they could do more things, but for the casual traveller, they're pretty straight-forward and easy to understand. I really like that they almost always are working; I run into one here and there that isn't working but for the most part, they're up and running. Some other airlines, not so much. Last time I took UA, I tried about 5 Easy Chicken machines before I found one that worked, and that was at ORD where you'd think they could fix 'em quickly.
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