Oct 14, 2013, 4:55 pm
Last edit by: NewbieRunner
Update 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.
Discussion on using US miles to book oneworld awards is available here.
If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.
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Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.
Please see the devoted thread on using US miles to book AA here.
Discussion on using US miles to book oneworld awards is available here.
If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.
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Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.
- Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
- American Airlines awards cannot be combined with any of our current partner.
- American Airlines award travel chart (PDF)
Please see the devoted thread on using US miles to book AA here.
Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]
Jan 20, 2014, 9:28 pm
Join Date: Feb 2004
Location: BNE / LHR
Programs: QF Gold
Posts: 1,601
then you need to get on to USDM, say you have just spoken to TG/LH etc and say they told you they don't have any reservation for you. all they have is a cancelled flight.
if necessary, escalate to a supervisor.
is the UA sector stand-alone or are there flights connecting immediately before or after the UA flight? if it is the latter then e UA reservation should also show the connecting flights if they are correctly processed.
if necessary, escalate to a supervisor.
is the UA sector stand-alone or are there flights connecting immediately before or after the UA flight? if it is the latter then e UA reservation should also show the connecting flights if they are correctly processed.
UA is FRA-LHR (LH) and LHR-ORD (UA). Both are visible on UA.com
Jan 20, 2014, 11:13 pm
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Jan 20, 2014, 11:38 pm
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
Jan 20, 2014, 11:38 pm
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
Jan 20, 2014, 11:57 pm
Join Date: Feb 2004
Location: BNE / LHR
Programs: QF Gold
Posts: 1,601
I have been in queue for 1 Hr 47 mins.
Is this standard at this time? Any way to make sure I haven't been forgotten.
Is this standard at this time? Any way to make sure I haven't been forgotten.
Jan 21, 2014, 12:05 am
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
there is a travel advisory on at them moment so i would expect call wait times to be lengthy - but that said I got through in the last one immediately.
Jan 21, 2014, 12:07 am
Join Date: Feb 2004
Location: BNE / LHR
Programs: QF Gold
Posts: 1,601
Cheers for the help. Hopefully this 6th agent knows how to resolve.
Hung up called again, answered within 15 seconds :-/
Last edited by davem4; Jan 21, 2014 at 12:25 am
Jan 21, 2014, 12:35 am
Join Date: Dec 2012
Posts: 36
Jan 21, 2014, 1:41 am
Join Date: Feb 2004
Location: BNE / LHR
Programs: QF Gold
Posts: 1,601
OA (operating airlines) yet to come back with CONF numbers. Agent said she did all she can do, call back tomorrow.
EDIT: All still broken
Last edited by davem4; Jan 21, 2014 at 3:58 am
Jan 21, 2014, 6:56 am
Join Date: Sep 2010
Posts: 165
US Blackout Dates - North America vs. Europe?
I received some information from a US Air booking agent that I simply don't trust because I've been misinformed before.
As an example:
Suppose I'd like to fly Air Canada from YYZ-FCO on July 19, 2014. This is NOT allowed because US Air's Europe blackout dates for July include the 19th (LINK). Similarly I wouldn't be able to fly July 6 because that is on North America's blackout date list.
Are both of the statements above true from your experience?
- She said that I can't book ANY *A flight on a US Air blackout date.
- She said that if flying from USA/Canada to Europe, both the North America AND the Europe blackout dates apply
As an example:
Suppose I'd like to fly Air Canada from YYZ-FCO on July 19, 2014. This is NOT allowed because US Air's Europe blackout dates for July include the 19th (LINK). Similarly I wouldn't be able to fly July 6 because that is on North America's blackout date list.
Are both of the statements above true from your experience?
Jan 21, 2014, 10:12 am
Join Date: Jul 2007
Location: SFO
Programs: UA Plat, AS Gold75k, WN CP, Starwood Gold
Posts: 106
Seems like long wait times today due to weather. Any experience on best time to call?
Jan 21, 2014, 10:20 am
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
I received some information from a US Air booking agent that I simply don't trust because I've been misinformed before.
As an example:
Suppose I'd like to fly Air Canada from YYZ-FCO on July 19, 2014. This is NOT allowed because US Air's Europe blackout dates for July include the 19th (LINK). Similarly I wouldn't be able to fly July 6 because that is on North America's blackout date list.
Are both of the statements above true from your experience?
- She said that I can't book ANY *A flight on a US Air blackout date.
- She said that if flying from USA/Canada to Europe, both the North America AND the Europe blackout dates apply
As an example:
Suppose I'd like to fly Air Canada from YYZ-FCO on July 19, 2014. This is NOT allowed because US Air's Europe blackout dates for July include the 19th (LINK). Similarly I wouldn't be able to fly July 6 because that is on North America's blackout date list.
Are both of the statements above true from your experience?
Jan 21, 2014, 10:22 am
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
Sell something that you don't own or have
No seats show up as available to the USDM CSR, but she sends a message to the other * alliance partner airline and the partner airline may come back with seat.
Does not happen any more with USDM as apparently these agents have been instructed not to long sell
No seats show up as available to the USDM CSR, but she sends a message to the other * alliance partner airline and the partner airline may come back with seat.
Does not happen any more with USDM as apparently these agents have been instructed not to long sell
Last edited by SingaporeDon; Jan 21, 2014 at 10:54 am
Jan 21, 2014, 10:31 am
Join Date: Aug 2011
Location: DC
Posts: 195
Are people able to get to an agent at all? I keep getting a message saying "We want to provide you with the best possible service, but we have too many calls now. Please try another time." I'm not even being put on hold.
Jan 21, 2014, 11:34 am
Join Date: Sep 2010
Posts: 165
I got that error messgae yeterday aroun 10PM EST. I called back and didn't get it. But I waited ~45minutes and didn't get anyone. I've been on hold for ~30 min today so far and am about to give up. First time booking with US Air over the phone. I hope it's just today that these insane wait times occur.