Oct 14, 2013, 4:55 pm

FlyerTalk Forums Expert How-Tos and Guides

Update 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.

Discussion on using US miles to book oneworld awards is available here.

If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.

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Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.

Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
American Airlines awards cannot be combined with any of our current partner.
American Airlines award travel chart (PDF)

Please see the devoted thread on using US miles to book AA here.

Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

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Oct 21, 2013, 10:18 am

#18436

jcooke

Join Date: Sep 2003

Location: Reading, PA

Programs: US lowlife

Posts: 2,006

Trying to see if I could get a *A award for PHL/EWR-YYZ-UVF on a mixture of US/AC but I'm not sure if YYZ-UVF qualifies since I believe its flown by WestJet. Anyone confirm this? Trying to see what works - looks like US and UA both have limited flight schedules (read: no weekday flights).

JC

Oct 21, 2013, 10:39 am

#18437

Join Date: Jul 2003

Location: YYZ

Programs: TK *G, Marriott Titanium Elite, Hilton Diamond,UA Silver

Posts: 260

Quote:

Originally Posted by jcooke

Not sure what Westjet has to do with *A, but there are flights on AC from YYZ-UVF and YUL-UVF - all depends on when you want to go as these are seasonal flights. Check out the flight schedule on aircanada.ca

ZH

Oct 21, 2013, 1:19 pm

#18438

jcooke

Join Date: Sep 2003

Location: Reading, PA

Programs: US lowlife

Posts: 2,006

Quote:

Originally Posted by zh

I think I was getting WestJet mixed up with AC as a subsidiary. Nevermind on that part.

But if the schedules do work is that a valid routing to go US-YYZ-UVF or the return on a *A award?

Oct 21, 2013, 4:00 pm

#18439

UA Fan

FlyerTalk Evangelist

Join Date: Mar 2006

Location: DFW

Programs: AA 1M

Posts: 31,475

I have a schedule change and the website shows the accept changes button. I am not sure if I want to take the flight and am wondering if I can ignore till I finalize my trip. If I do not accept it, will i run the risk of US not sending my eticket to partners that could result in cancellation?

Oct 21, 2013, 4:08 pm

#18440

UA Fan

FlyerTalk Evangelist

Join Date: Mar 2006

Location: DFW

Programs: AA 1M

Posts: 31,475

Quote:

Originally Posted by DC777Fan

Does US really not refund award ticket fees? Flight change caused an illegal connection and no options exist that I'm currently willing to take. They're happy to refund mileage without a fee, but claim award processing fee is non-refundable?

Yes they do, however I don't know about award processng fee.

Oct 21, 2013, 5:27 pm

#18441

kudzu

Join Date: Nov 2003

Location: AVL

Programs: AA EXP ; Cunard Plat

Posts: 4,211

Quote:

Originally Posted by DC777Fan

...They're happy to refund mileage without a fee, but claim award processing fee is non-refundable?

The DM membership guide states that the award processing fee is non-refundable -

Quote:

The processing and quick-ticketing fees are non-refundable and waived for Dividend Miles Gold, Platinum and Chairman's Preferred members ...

Oct 21, 2013, 6:16 pm

#18442

ariyo15

Join Date: Mar 2010

Location: PHL

Programs: HH Diamond, SPG Plat; no plans for chasing any more airline status.

Posts: 880

Quote:

Originally Posted by jcooke

I think I was getting WestJet mixed up with AC as a subsidiary. Nevermind on that part.

But if the schedules do work is that a valid routing to go US-YYZ-UVF or the return on a *A award?

Your best option would be to route via PHL.

Oct 21, 2013, 10:22 pm

#18443

hamburglar

Join Date: Jun 2009

Location: Oakland, CA

Posts: 1,231

Im currently routed from SFO-TPE in business for 90k Miles. If I want to change my destination to SIN (but still fly the SFO-TPE flight to get there), do I simply add on the segments to my existing booking and pay the change fee and more miles? Or do I recreate a whole new itinerary.

Oct 21, 2013, 10:38 pm

#18444

LHR/MEL/Europe FF

FlyerTalk Evangelist

Join Date: Mar 2001

Location: AU

Programs: former Olympic Airways Gold (yeah - still proud of that!)

Posts: 14,406

Quote:

Originally Posted by hamburglar

they should be able to do this by an itinerary change. if you run into resistance call again... unless there is still availability on the SFO-TPE sector then it dun matter.

Oct 22, 2013, 2:28 am

#18445

Jermyn

Join Date: Sep 2013

Location: London, UK

Programs: Ronin - churn and burn

Posts: 701

Hi everybody. I'm about to make my first ever booking using dividend miles.

Currently I see F availability:

LHR-BKK on the new TG 747.
BKK-HND on the older TG 747.
NRT-LHR in ANA square F (77W). <-super excited about this!

Usually ANA only allows RT awards, will a US agent be able to book one way without doing a long-sell?

Also, I'd like to add some ANA domestic segments so I can go snowboarding in Sapporo. Anybody have experience adding domestic segments to a US award reservation?

I can't view domestic availability directly as ANA only allows this 2 months out (my trip will be in Feb). Should I just try suggesting individual flights taken from ANA's schedules?

Oct 22, 2013, 2:32 am

#18446

wheresmybagba

Join Date: Jan 2005

Location: Melbourne, Australia

Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!

Posts: 2,349

Quote:

Originally Posted by Jermyn

Usually ANA only allows RT awards, will a US agent be able to book one way without doing a long-sell?

Also, I'd like to add some ANA domestic segments so I can go snowboarding in Sapporo. Anybody have experience adding domestic segments to a US award reservation?

I can't view domestic availability directly as ANA only allows this 2 months out (my trip will be in Feb). Should I just try suggesting individual flights taken from ANA's schedules?

ANA's award rules aren't relevant to a USDM booking. However NH is one of US's problem airlines when it comes to agents saying no when other tools say yes. All you can do is ask and see what they say...however if they say no, they can't see it, you can safely assume that that won't change.

Oct 22, 2013, 4:26 am

#18447

goodo

Join Date: Nov 1999

Location: SYD

Posts: 2,903

Quote:

Originally Posted by Jermyn

LHR-BKK on the new TG 747.
BKK-HND on the older TG 747.
NRT-LHR in ANA square F (77W). <-super excited about this!

Usually ANA only allows RT awards, will a US agent be able to book one way without doing a long-sell?

Also, I'd like to add some ANA domestic segments so I can go snowboarding in Sapporo. Anybody have experience adding domestic segments to a US award reservation?

I can't view domestic availability directly as ANA only allows this 2 months out (my trip will be in Feb). Should I just try suggesting individual flights taken from ANA's schedules?

I don't know the answer to the domestic segment question, but you have LHR-BKK-HND/NRT-LHR, so where is the one way that you're trying to book? that's a RT!

goodo

Oct 22, 2013, 10:02 am

#18448

manstein58

Join Date: Apr 2013

Location: Bucks County

Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere

Posts: 1,609

flying PHL/CLT mid-November. Am GS and Gold Star Alliance flyer. Will tht mean anything like early boarding/upgrade chances or will i be a pariah then?

Oct 22, 2013, 11:54 am

#18449

Air Rarotonga

Join Date: Mar 2009

Location: ZRH/SFO

Programs: A3*G - AZ CFP- HH DIA

Posts: 3,666

Quote:

Originally Posted by Jermyn

Also, I'd like to add some ANA domestic segments so I can go snowboarding in Sapporo. Anybody have experience adding domestic segments to a US award reservation?

I can't view domestic availability directly as ANA only allows this 2 months out (my trip will be in Feb). Should I just try suggesting individual flights taken from ANA's schedules?

AFAIK the NH domestic flights were not so easy available and bookable. Don't have the exact restrictions in mind...

Quote:

Originally Posted by wheresmybagba

However NH is one of US's problem airlines when it comes to agents saying no when other tools say yes. All you can do is ask and see what they say...however if they say no, they can't see it, you can safely assume that that won't change.

Just booked yesterday LHR-NRT/F on NH, including a NH connecting flight in C within Asia. I or my CSR did not have any problems booking the flights

Oct 22, 2013, 4:25 pm

#18450

davem4

Join Date: Feb 2004

Location: BNE / LHR

Programs: QF Gold

Posts: 1,601

Hi All,

Booked a ticket yesterday and the middle names are incorrect.

OLLET, MATTHEWCHRISTOPHERJOHN is on the booking

OLLET, MATTHEWCHRISTOPHERJAMES is the passengers real name.

Birthdate in booking is correct.

Only booked about 13 hours ago, is it possible to get this fixed up, or would such a small difference not really matter? Is it a simple change for US airways?

3/4 names correct. Birthdate correct.

Last edited by davem4; Oct 22, 2013 at 4:55 pm