Link for Employee Thanks
Mar 28, 2005, 7:56 am
#1
Original Poster
Join Date: Aug 2004
Location: VT/NH
Programs: AA-Gold, HH-Gold VIP, Hyatt-Platinum, Hertz #1 Gold
Posts: 116
Link for Employee Thanks
Does anyone know the URL/link for sending an employee comment & thanks? I had one in my silver preferred stuff (post cards, etc. & the link) but can't find it. The customer service contact form and the DM contact form on usairways.com don't have a spot for the employee name & number.
Thanks...
Thanks...
Mar 28, 2005, 6:00 pm
#3
Join Date: Apr 2004
Location: DCA/IAD
Programs: AA Gold, Amex Plat
Posts: 4,007
The best way to recognize employees, according to what Deborah Thompson said at last year's RoachFEST, is to send in the little postcards in the back of Attaché magazine. These cards are addressed directly to Consumer Affairs, who will make a note of your comments in the employee's personnel file.
Mar 28, 2005, 11:01 pm
#4
Join Date: May 2003
Location: RDU
Programs: TSA/INS/FBI Platinum (stopped last 12 of 13 int'l returns - the computer broke once)
Posts: 2,638
Mar 30, 2005, 3:40 pm
#6
Join Date: Apr 2002
Location: USA
Programs: AA MARRIOTT Lifetime Plat Premier ; Marriott Vacation Club
Posts: 1,650
Sending CA an e-mail is perhaps the most expedient way to go.
I contact CA several times a year with thoughts, comments, and observations about employees or service. I always receive an acknowledgment of my comments and when my remarks are about an especially helpful employee, CA most usually says that my comments will be passed along to them.
Actually, I've always been impressed with how CA handles pax comments.
US Air Consumer Affairs
Barry
I contact CA several times a year with thoughts, comments, and observations about employees or service. I always receive an acknowledgment of my comments and when my remarks are about an especially helpful employee, CA most usually says that my comments will be passed along to them.
Actually, I've always been impressed with how CA handles pax comments.
US Air Consumer Affairs
Barry