gabrielz

It's been a long time since I've been this frustrated with UA:

Called 1K res tonight to change my outbound flight (SFO-EWR-LHR) to the SFO-LHR nonstop by upgrading to an H fare (from a $1,000 W) on the outbound.

The res agent says: "I'm going to lower my voice, can you still hear me?"

I say: "Yes, what is it?"

She says: "There's a supervisor right behind me, so I have to be quiet, but - your ticket is not upgradeable. If I redo your outbound, I'd have to remove your upgrades on the return as well."

I start to think: "hang up and call back"

But, I don't, of course, and proceed to ask her to read me the fare rules on my WHXSP3U fare.

She tells me it's a private fare (even though I bought it at a CTO and it was published on Travelocity at the time...hello!) and that it says upgrades are not permitted.

After about 2 minutes I hang up and start doing some research. Turns out the currently published fare: WHWSP3U is upgradeable by 1Ks. I don't want to call up the agents and ask them if my ticket is upgradeable, so: can anyone pull up the original fare rules for this fare and calm my racing heart? I've got upgrades confirmed in both directions and would really really hate to lose 'em!

It seems to me that this issue should have been resolved with the whole SWU 'clarification' - but now I'm getting mixed messages...

Thanks,

<G>

PremEx

WHWSP3U

1.APPLICATION:
RULE - 3GBX
SPECIAL SALE FARES FROM THE UNITED STATES TO THE UK
APPLICATION
AREA
THESE FARES APPLY
FROM THE UNITED STATES TO UNITED KINGDOM.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.
CAPACITY LIMITATIONS
THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED
ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH
FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS.
THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE
AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE
CARRIERS BEST JUDGMENT
RULES NOT APPLICABLE
35 PASSENGER EXPENSES EN ROUTE
1360 SENIOR DISCOUNTS
OTHER CONDITIONS
WITH THE EXCEPTION OF 1K PASSENGERS-
THESE FARES ARE NOT UPGRADEABLE THROUGH SYSTEM
UPGRADES/SALES UPGRADES TO A HIGHER CLASS OF
SERVICE.
2.PERIODS OF APPLICATION:
DAY/TIME:
FOR WEEKEND WHWSP3U TYPE FARES

PERMITTED THU THROUGH SUN ON EACH TRANSATLANTIC SECTOR.
SEASONALITY:
FOR WHWSP3U TYPE FARES

PERMITTED 12JUN 02 THROUGH 25SEP 02 ON THE OUTBOUND
TRANSATLANTIC SECTOR.
4.FARES:
SURCHARGES:
BETWEEN AREA 1 AND UNITED KINGDOM

A SURCHARGE OF GBP 6.00 ONE WAY WILL BE ADDED TO THE
APPLICABLE FARE FOR TRAVEL.
NOTE -
A/ GENERAL INFORMATION
1 A SECURITY SURCHARGE WILL BE ASSESSED FOR ANY
FARE PAYING PASSENGER WHEN TRAVEL INVOLVES
ENPLANEMENT ON ANY UA INTERNATIONAL FLIGHT
AS SHOWN BELOW.
2 FOR PASSENGERS TRAVELLING VIA UA IN BOTH
DIRECTIONS THE SECURITY SURCHARGE OUTLINED
BELOW SHALL BE APPLIED TWICE EXCEPT AS NOTED.
3 THE AMOUNT TO BE CHARGED WILL BE THE USD AMOUNT
CONVERTED INTO NUCS USING THE APPLICABLE IATA
RATE OF EXCHANGE/IROE/AT THE TIME OF TICKETING.
4 THE SURCHARGE WILL NOT APPLY TO PASSENGERS WHO
ARE TRAVELLING ON ANY UA FREE TICKET.
5 THE SURCHARGE APPLIES IN ADDITION TO ALL OTHER
CHARGES AND IS NOT SUBJECT TO ANY DISCOUNT.
B/ CHARGES
TRANSATLANTIC -
APPLICABLE WHEN TRAVEL ORIGINATES IN THE UNITED
KINGDOM TO THE USA
WESTBOUND - GBP 6.00 ONE WAY
GBP 12.00 ROUND TRIP
5.CHILDREN AND INFANTS FARES:
UNLESS OTHERWISE SPECIFIED

ACCOMPANIED CHILD 2-11 - CHARGE 80 PERCENT OF THE FARE.
TICKETING CODE - BASE FARE CODE PLUS CH
OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 10 PERCENT OF
THE FARE.
TICKETING CODE - BASE FARE CODE PLUS IN
OR - INFANT UNDER 2 WITH A SEAT - CHARGE 80 PERCENT OF THE
FARE.
TICKETING CODE - BASE FARE CODE PLUS CH
OR - UNACCOMPANIED CHILD 8-11 - NO DISCOUNT.
6.MINIMUM STAY:
UNLESS OTHERWISE SPECIFIED

RETURN TRAVEL FROM LAST STOPOVER MUST COMMENCE NO EARLIER
THAN THE FIRST SUN AFTER DEPARTURE OF THE OUTBOUND
TRANSATLANTIC SECTOR.
8.MAXIMUM STAY:
UNLESS OTHERWISE SPECIFIED

RETURN TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER
THAN 1 MONTH AFTER DEPARTURE FROM FARE ORIGIN.
10.PERMITTED STOPOVERS:
UNLESS OTHERWISE SPECIFIED

NO STOPOVERS PERMITTED.
11.ROUTING:
FLIGHT APPLICATION:
UNLESS OTHERWISE SPECIFIED

THE FARE COMPONENT MUST INCLUDE TRAVEL VIA EACH
TRANSATLANTIC SECTOR ON
ONE OR MORE OF THE FOLLOWING
ANY UA FLIGHT
ANY BD FLIGHT
ANY LH FLIGHT.
12.COMBINATIONS:
UNLESS OTHERWISE SPECIFIED
ADD-ONS PERMITTED.
END-ON-END
END-ON-END COMBINATIONS PERMITTED. VALIDATE ALL FARE
COMPONENTS. TRAVEL MUST BE VIA THE POINT OF COMBINATION.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS WITH UA
FARES
-TO FORM SINGLE OR DOUBLE OPEN JAWS
-TO FORM ROUND TRIPS
-TO FORM CIRCLE TRIPS
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS NOTE -
WITH THE EXCEPTION OF 1K PASSENGERS-
THESE FARES ARE NOT UPGRADEABLE THROUGH
SYSTEM UPGRADES/SALES UPGRADES TO A HIGHER
CLASS OF SERVICE. COMPANION NOT PERMITTED.
PROVIDED -
COMBINATIONS ARE WITH ANY SUPER/SPECIAL APEX/APEX
NONREFUNDABLE/REGULAR APEX/SUPER/SPECIAL INSTANT
PURCHASE/INSTANT PURCHASE NONREFUNDABLE/ROUND TRIP
INSTANT PURCHASE-TYPE FARES FOR CARRIER UA/LH/BD IN ANY
RULE IN TARIFF
IPRA - BETWEEN USA/CA-AREA 2/3 AND GUAM-AREA 2
IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL.
14.RESERVATIONS/TICKETING:
ADVANCE RES/TICKETING:
UNLESS OTHERWISE SPECIFIED

RESERVATIONS FOR ALL SECTORS ARE REQUIRED AT LEAST 7 DAYS
BEFORE DEPARTURE.
TICKETING MUST BE COMPLETED WITHIN 48 HOURS AFTER
RESERVATIONS ARE MADE OR AT LEAST 7 DAYS BEFORE DEPARTURE
WHICHEVER IS EARLIER.
NOTE -
WITH THE EXCEPTION OF 1K SYSTEM UPGRADES-
THESE FARES ARE NOT UPGRADEABLE THROUGH
SYSTEM UPGRADES/SALES UPGRADES TO A HIGHER
CLASS OF SERVICE.
-------
1K SYSTEM UPGRADE ONLY VALID FOR 1K MEMBER
-------
COMPANION NOT PERMITTED.
-------
THESE FARES APPLY ONLY WHEN PURCHASED PRIOR TO
COMMENCEMENT OF TRAVEL.
SALES RESTRICTIONS:
UNLESS OTHERWISE SPECIFIED

TICKETS MAY BE ISSUED BY PTA.
NOTE -
EXTENSION OF TICKET VALIDITY FOR MEDICAL REASONS
IS NOT PERMITTED UNDER THE GUIDELINES STATED IN
RULE 65.
17.TICKET ENTRIES:
UNLESS OTHERWISE SPECIFIED

THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED -
NONREF/NONEND/NONTRANS/ - IN THE ENDORSEMENT BOX.
NOTE -
TICKETS MUST SHOW BY THE USE OF AN INSERT OR
STICKER THAT TRAVEL IS AT A SPECIAL FARE AND
SUBJECT TO SPECIAL CONDITIONS.
----
WITH THE EXCEPTION OF 1K PASSENGERS-
THESE FARES ARE NOT UPGRADEABLE THROUGH
SYSTEM UPGRADES/SALES UPGRADES TO A HIGHER
CLASS OF SERVICE.
----
1K SYSTEM UPGRADE ONLY VALID FOR 1K MEMBER
----
COMPANION NOT PERMITTED.
AND - THE ORIGINAL AND THE REISSUED TICKET MUST BE
ANNOTATED - VALID UA/LH/SK ONLY - IN THE ENDORSEMENT
BOX.
AND - THE ORIGINAL AND THE REISSUED TICKET MUST BE
ANNOTATED - SALES UPGRADE - IN THE ENDORSEMENT BOX.
NOTE -
TICKETS MUST SHOW BY THE USE OF AN INSERT OR
STICKER THAT TRAVEL IS AT A SPECIAL FARE AND
SUBJECT TO SPECIAL CONDITIONS.
----
WITH THE EXCEPTION OF 1K PASSENGERS-
THESE FARES ARE NOT UPGRADEABLE THROUGH
SYSTEM UPGRADES/SALES UPGRADES TO A HIGHER
CLASS OF SERVICE.
----
1K SYSTEM UPGRADE ONLY VALID FOR 1K MEMBER
----
COMPANION NOT PERMITTED.
18.VOLUNTARY REROUTING:
-SEE PARAGRAPH 20-CANCELLATIONS AND REFUNDS
19.INVOLUNTARY REROUTING:
-SEE PARAGRAPH 20-CANCELLATIONS AND REFUNDS
20.CANCELLATIONS AND REFUNDS:
UNLESS OTHERWISE SPECIFIED

CANCELLATIONS

ANY TIME
TICKET IS NON-REFUNDABLE.
WAIVED FOR UPGRADE TO HIGHER FARE.
NOTE -
WITH THE EXCEPTION OF 1K PASSENGERS-
THESE FARES ARE NOT UPGRADEABLE THROUGH
SYSTEM UPGRADES/SALES UPGRADES TO A HIGHER
CLASS OF SERVICE.
----
1K SYSTEM UPGRADE ONLY VALID FOR 1K MEMBER
----
COMPANION NOT PERMITTED.

INBOUND -
CHANGES

ANY TIME
CHARGE USD 150.00 FOR REISSUE/REVALIDATION.
CHILD/INFANT DISCOUNTS APPLY.
NOTE -
WITH THE EXCEPTION OF 1K PASSENGERS-
THESE FARES ARE NOT UPGRADEABLE THROUGH
SYSTEM UPGRADES/SALES UPGRADES TO A HIGHER
CLASS OF SERVICE.
----
1K SYSTEM UPGRADE ONLY VALID FOR 1K MEMBER
----
COMPANION NOT PERMITTED.
24.TOUR CONDUCTOR DISCOUNTS:
NONE UNLESS OTHERWISE SPECIFIED
25.AGENT DISCOUNTS:
NONE UNLESS OTHERWISE SPECIFIED
34.SENIOR CITIZEN AND OTHER DISCOUNTS:
BETWEEN THE UNITED STATES AND UNITED KINGDOM

RESTRICTED SENIOR CITIZEN 62 OR OLDER. ID REQUIRED -
CHARGE 90 PERCENT OF THE FARE.
TICKET DESIGNATOR - CD10.
NOTE -
THE DISCOUNT WILL NOT APPLY TO
AGENCY/INDUSTRY DISCOUNTS/ROUND THE
WORLD FARES/CIRCLE PACIFIC FARES/SPECIAL STATUS
FARES - SUCH AS GOVERNMENT/EMBASSY/EMIGRANT/GROUP/
MILITARY/TOUR BASING/STUDENT/OTHER SENIOR CITIZEN
FARES/MISSIONARY/JOURNALIST- AND FARES WHICH
PROHIBIT BY RULE UA SENIOR CITIZEN DISCOUNTS.
DISCOUNTS APPLY SOLELY VIA THE SERVICES OF UA/
UNITED EXPRESS.
OR - COMPANION - CHARGE 90 PERCENT OF THE FARE.
TICKET DESIGNATOR - CD10C.
MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME
COMPARTMENT BY RESTRICTED SENIOR CITIZEN 62 OR
OLDER.
NOTE -
THE DISCOUNT WILL NOT APPLY TO
AGENCY/INDUSTRY DISCOUNTS/ROUND THE
WORLD FARES/CIRCLE PACIFIC FARES/SPECIAL STATUS
FARES - SUCH AS GOVERNMENT/EMBASSY/EMIGRANT/GROUP/
MILITARY/TOUR BASING/STUDENT/OTHER SENIOR CITIZEN
FARES/MISSIONARY/JOURNALIST- AND FARES WHICH
PROHIBIT BY RULE UA SENIOR CITIZEN DISCOUNTS.
SENIOR CITIZEN AND COMPANION TICKETS MUST BE
ISSUED AT THE SAME TIME AND CROSS REFERENCED.
ONLY ONE COMPANION PASSENGER IS PERMITTED WITH
EACH SENIOR CITIZEN.
DISCOUNTS APPLY SOLELY VIA THE SERVICES OF UA/
UNITED EXPRESS.
90.OTHER:
ATP AT/3GBX/UA



[This message has been edited by PremEx (edited 07-29-2002).]

gabrielz

Premex:

Thanks, but that's exactly my confusion:

You pulled the fare rules for WHWSP3U, but I have a WHXSP3U...seems like it should be the same, right? Can you see that one?

<G>

Andrew Yiu

WHWSP3U is for weekend travel (Thu-Sun) while WHXSP3U (Mon-Wed) is for weekday travel. All the other rules should be exactly the same.

[This message has been edited by Empress (edited 07-29-2002).]

Andrew Yiu

PremEx

Sorry 'bout that. I copy and pasted the basis right from your post...looks like I copied the wrong one.

Anyway, Empress takes care of your request there.

[This message has been edited by PremEx (edited 07-29-2002).]

gabrielz

Thanks very very much to all!

<G>

TravelinWilly

God, I love this board.

Will

chitownflyer

I find it useful to always save and print out a copy of the fare rules, so the rules can not be disputed later.

fparker1

where do you find such stuff?

------------------
f

PremEx

Here's what I do:

1. Go to ual.com and build a similar itinerary to/from same destination and on same or similar days of week.

2. Hit the Fare Rules button.

3. You will see the fare basis (example W14WEI) mixed in with all the gobbledeegook up in the URL window on your browser.

4. Substitute the fare basis that you are looking for into the URL, and go.