FireforEffect

I would complain. It's not the fact that they ran out of omelets, it is the fact that the he lied about it. People tend to be much more forgiving when you're honest with them as opposed to be lied to about the situation. When you the customer let's the staff who are supposed to be serving him pull all these stunts then no lesson is learned.

I had a situation when I was staying at the W French Quarter and HBO wasn't coming in. As an Entourage fanatic I requested that the tv be fixed so I could watch my show 7 hours from request. I called the hotel and 5 hours later and they said it was good to go and even reminded me about the start time being different than the east coast. Well I get back to the hotel room and HBO isn't working. I was livid. I was on the other side of the quarter when I left to come back to the hotel. I made sure everyone at the hotel who had any clout knew my displeasure. The chief engineer even came out and tried to explain the situation to me. He explained it and it came out that the engineer who actually "did" the repairs couldn't have fixed it. I was refunded my money for the stay and given 15000 starpoints. Thats why I don't let lies slide.

tjtenor4

I believe you meant, "to effect change."

snic

That's write.

FlightNurse

Fredd the issue is when you order a meal and then TOLD you didn't and the FA lied many times there is an issue. ALso the FA are suppose to tell you thier full names when asked.

tom911

Now that UA has an office of PR employees monitoring this forum, I would hope they'd reach out to the OP and bring this to a satisfactory resolution. Haven't they done that with some other posts here?

TravelinWilly

Wow. This sounds so much more karmically evolved than the OP. Condescending comes to mind, too. Your choice.

You should prolly go back and read the original post. The issue wasn't meal choice and lack of cordiality, the issue was being told an untruth where an untruth wasn't necessary. The OP had a reasonable expectation that something would happen, and it didn't - and it was exacerbated by a lie; a promised benefit wasn't delivered - an untruth was given as the reason. That would bum out many people. And they have a right to emote. You know, the whole "people are different" thing...So while some people are above emoting about it, some aren't.

I missed the part where the OP asked anyone here to address the issues (though the UA PR people who 'participate' here could). Sometimes people post here to vent and/or look for commiseration. The boards aren't just for problem-solving, though they're most useful when they're used for that.

I, too, hope calitequilasippergirl writes a letter.

JeffS

More like I find it interesting how people will blame someone else for how they react to a given situation.

I really don't care to reread the OP. I didn't miss anything the first time through. Sometimes you don't get your choice of meal.

As to the assertions by some here that the FA was "lying", this is another interesting occurence on FT. The OP can't possibly be misrembering, or heaven forfend lying. It must be the FA. How about maybe we don't have enough facts to determine what happened let alone start accusing people of lying. The only thing we do know here is that we really don't know what happened other than what some anonymous person claims ocurred. Maybe it was exactly as in the OP. Maybe not.

In my opinion posting complaints here are a waste of time for the complaintant since no one here can actually do anything to resolve the issue. Just cut out the middle man.

Mybutthurts

Isn't obsessing over minutiae the whole point of FT? Having a place to vent is a wonderful thing and maybe the airlines can learn a thing or 2 about what really annoys people....it's the little things in life....

TravelinWilly

gomike

If you have an "allergy" you need to order a special meal. No compensation should be given if you do not get your first choice in meals. If that "ruins" your flight you really have bigger problems to deal with. Get over it.

ger3sf

Personally, I would be happy that the UG cleared 2 days prior to the flight. Also, I'd rather have my second choice meal sitting in F, than a first choice snack box in Y.

UAX_Brasilia

That has nothing to do with this thread. Re-read the OP thoroughly, and maybe then you'll understand exactly what ruined the flight.

If it were me, I'd be pretty angry, and would do more than just write to 1P or 1K voice.

ExCrew

I don't give a hoot if I am branded a "complainer." Better that title than one who continually accepts mediocrity and crap service/attitudes.

Apathy. If those of us with status don't call buffoons like this purser out, they will continue to make up their own rules and do whatever they damn well please in flight.

I disagree. Plus, I am glad there is a community such as FlyerTalk which educates me on proper procedure. The more people that call out bad behavior such as that displayed by this purser, the less likely it will be repeated.

For this comment, I could not agree more. ^ My thoughts exactly.

gras

Me too. Please let us know what response (if any) you receive.

exbayern

I stopped following up because for two years UA threw certs at me and never FIXED the problem. I even declined the compensation and asked repeatedly that the investigate and FIX the problem rather than just continue to throw compensation at passengers. After two years, I think that I did my part.

I would frankly rather than UA make an effort to fix issues rather than just issue a canned response and a canned compensation. Of course it requires passengers to alert them to their issues, but after a reasonable amount of time I think that it is justified to realise that the airline doesn't have interest in fixing the problem.