UA's New Refare Policy - $150.00 (or Greater) Administrative Fee - 3/20/2009
May 27, 2011, 12:32 pm
#376
Join Date: May 2001
Location: Since the BoSox and ChiSox won it, now it is the Cubs turn to take the Series. Go Cubs Go!
Posts: 3,685
I spoke to UA reservations about the customer guarantee and the ability to cancel a ticket within 24 hours of purchase. I was told that a new E-Cert can be provided to the customer if it was applied and the ticket is canceled within 24 hours.
Last edited by iluv2fly; May 27, 2011 at 2:22 pm Reason: merge
Oct 20, 2011, 11:30 am
#377
Join Date: Jul 2003
Location: SJC
Programs: Does it matter any more?
Posts: 2,153
I have an existing reservation made two days ago. The fare's since dropped per united.com. Across 4 pax, the drop adds up to 242$ (domestic itin) after deducting the 150$ admin fee. But, going in to my reservations (used to be my itineraries) and trying to check fare, it doesn't show the difference. Called the general # and followed prompts to go to teh refund desk. Explained and asked for a refare. They indicate they are seeing only a 60$ fare drop on the total fare and i'll need to pay a 150$ change fee on each ticket. Effectively giving them 600$.
Any suggestions?
Any suggestions?
Oct 20, 2011, 12:18 pm
#379
Join Date: Sep 2002
Location: Orlando, FL, US
Programs: DL-Dirt Medallion;US-Cast Iron Preferred; HH-Gold; Avis First
Posts: 3,617
I have an existing reservation made two days ago. The fare's since dropped per united.com. Across 4 pax, the drop adds up to 242$ (domestic itin) after deducting the 150$ admin fee. But, going in to my reservations (used to be my itineraries) and trying to check fare, it doesn't show the difference. Called the general # and followed prompts to go to teh refund desk. Explained and asked for a refare. They indicate they are seeing only a 60$ fare drop on the total fare and i'll need to pay a 150$ change fee on each ticket. Effectively giving them 600$.
Any suggestions?
Any suggestions?
Oct 20, 2011, 1:21 pm
#380
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
yeah i dont look at the price anymore either...BOOOOOOOOOO
Oct 20, 2011, 1:29 pm
#381
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
...and you will get the difference back in paper vouchers that are hard to apply.
Oct 20, 2011, 1:47 pm
#382
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,874
Oct 20, 2011, 3:36 pm
#383
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,632
If you really enjoy riding the price curve down to the absolute minimum fare, you need to buy your tickets at southwest.com. However re-use of ticketless funds while avoiding early expiration becomes very complex if you make a lot of changes. This complexity is an FTer's friend because it discourages average customers. I change about 30% of my trips but it can give me a headache to choreograph all the cancellation and re-booking to keep expiration at bay.
Oct 20, 2011, 10:05 pm
#384
Join Date: Jul 2003
Location: SJC
Programs: Does it matter any more?
Posts: 2,153
I am recalling with fondness the days of refaring online triggering paper vouchers that could be used for future tickets helping waive fees.
Oct 20, 2011, 10:07 pm
#385
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,148
Oct 21, 2011, 3:01 pm
#386
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I had a $80 RDU-IAD-JFK ticket a few months back that I called to cancel. The "helpful" agent told me if I found another RDU-JFK $80 fare I could apply this fare difference to it and then pay the $150 reticket fare. I asked him if this happened why would I not merely buy the $80 ticket at face value. He had no answer to that 