Using a 20% Goodwill cert-problems
Mar 3, 2009 | 11:00 pm
#1
Original Poster
Join Date: Nov 2008
Location: SFO
Programs: UA MM Gold, AA Ex Plat, SPG Plat,Hyatt Diamond, Marriott Gold, National Executive Elite
Posts: 1,015
Using a 20% Goodwill cert-problems
I am trying to book a multi-city tix to Europe and if I search by price it all looks fine until I go to select to purchase then I get the unable to process request. Of course I can only use at united.com it states but I called the support line and got nowhere. Anybody had experience with these certs?
I wish I could call the 1P line to do this.....
I wish I could call the 1P line to do this.....
Mar 3, 2009 | 11:05 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,094
When you called did you get "Web Support" or a regular customer service person?? Web Support should be able to help.
Can you provide more information on the problem?
Can you provide more information on the problem?
Mar 3, 2009 | 11:07 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,351
I need to locate one of those for a SYD-Moscow! 
But yes, in the past I have found using the 10% an 20% off Certs that they often throw up a silly message saying "valid coupon but no available flights" or somesuch nonsense, when there is no issue at all with "valid flights".
Using the 10% off ones if I apply it to a SYD-IAD it takes, but SYD-EZE via IAD it does not for same dates .. .etc, despite that being perfectly valid use.
Glen
.
But yes, in the past I have found using the 10% an 20% off Certs that they often throw up a silly message saying "valid coupon but no available flights" or somesuch nonsense, when there is no issue at all with "valid flights".
Using the 10% off ones if I apply it to a SYD-IAD it takes, but SYD-EZE via IAD it does not for same dates .. .etc, despite that being perfectly valid use.
Glen
.
Mar 4, 2009 | 2:27 am
#4
Join Date: Nov 2006
Location: NYC/SFO
Programs: UA 1K*MM, AA PP
Posts: 1,104
I am trying to book a multi-city tix to Europe and if I search by price it all looks fine until I go to select to purchase then I get the unable to process request. Of course I can only use at united.com it states but I called the support line and got nowhere. Anybody had experience with these certs?
I wish I could call the 1P line to do this.....
I wish I could call the 1P line to do this.....
I called web support and they were able to force the booking. It then shows up as if you did it yourself on the website. Last year I had an e-cert that was causing errors and they booked it for me, forcing the e-cert into the record.
Give them a call, explain what you are doing and the error you are getting and they will do it for you.
Mar 4, 2009 | 2:50 am
#5
Suspended
Join Date: Nov 2002
Location: Toronto YYZ UA-1K 1MM,QFgold
Programs: Royal Ambassador/ SPG Platinum 75/Marriott gold
Posts: 14,283
the certs are a huge hassle........ first it says must be booked on UA.com however as a Canadian it will only accept my credit card on UA.ca So after 5 phone calls I lost it........ and when i ws finished with WEB support i asked for $100 certs. THey gave me a new cert for 20% off instead^
This is NOT a new poroblem with CC...... and UA.......
This is NOT a new poroblem with CC...... and UA.......
Mar 4, 2009 | 11:17 pm
#6
Join Date: Dec 2005
Location: SFO, SJC
Programs: UA 1K MM, United Club, AA EP, BR, CI, CX, WN, JX, HHonors Gold, Marriott Titanium, Accor ALL Gold
Posts: 338
I am trying to book a multi-city tix to Europe and if I search by price it all looks fine until I go to select to purchase then I get the unable to process request. Of course I can only use at united.com it states but I called the support line and got nowhere. Anybody had experience with these certs?
I wish I could call the 1P line to do this.....
I wish I could call the 1P line to do this.....
10. Valid Routing: To take advantage of this discount you must travel from any city in the United States, Puerto Rico, U.S. Virgin Islands, Australia, Canada, China, France, Germany, Hong Kong, Japan, Mexico, Netherlands, Singapore or United Kingdom served by United or United Express to any city served by United or United Express worldwide during the above travel period. You must travel only United-marketed and operated flights for your entire itinerary, and you must follow a permitted routing. Circle trips and trips with multi-city itineraries, do not qualify for this offer.