ICC Script Problems!
Nov 26, 2008 | 5:51 pm
#1
Original Poster
Join Date: Mar 2008
Programs: UA
Posts: 370
ICC Script Problems!
I had to share this exchange for an award reservation.
Agent: I am sorry, sir, my computer is showing no flights all week for that routing.
Me: I am looking at ANA's website which shows available seats all week.
Agent: Sometimes our computers do not update immediately.
Me: So you are saying my computer has more accurate information about availability than your computer?
Agent: Yes, sir.
???
I hope they recorded that one for customer training...
Hung up, called back, got two C seats with someone who was tuned in.
Happy Thanksgiving.
Agent: I am sorry, sir, my computer is showing no flights all week for that routing.
Me: I am looking at ANA's website which shows available seats all week.
Agent: Sometimes our computers do not update immediately.
Me: So you are saying my computer has more accurate information about availability than your computer?
Agent: Yes, sir.
???
I hope they recorded that one for customer training...
Hung up, called back, got two C seats with someone who was tuned in.
Happy Thanksgiving.
Nov 26, 2008 | 5:52 pm
#2
Suspended
Join Date: Oct 2005
Location: Ravens Country
Programs: UA-1K, Marriott-Gold, SPG-Gold, IC RA/Plat, Amtrak Select
Posts: 3,887
He probably just typed the wrong route or dates in and made an excuse as to why there was no seats.
I bet he does not even know what the ANA tool is.
I bet he does not even know what the ANA tool is.
Nov 26, 2008 | 6:04 pm
#3
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Was this a case of Starnet blocking? Not sure what the agent said wrong, it seems better to me to agree with a customer than say "no, your computer is wrong."
Nov 26, 2008 | 6:27 pm
#4
Suspended
Join Date: Oct 2005
Location: Ravens Country
Programs: UA-1K, Marriott-Gold, SPG-Gold, IC RA/Plat, Amtrak Select
Posts: 3,887