I had to share this exchange for an award reservation.

Agent: I am sorry, sir, my computer is showing no flights all week for that routing.

Me: I am looking at ANA's website which shows available seats all week.

Agent: Sometimes our computers do not update immediately.

Me: So you are saying my computer has more accurate information about availability than your computer?

Agent: Yes, sir.

???

I hope they recorded that one for customer training...

Hung up, called back, got two C seats with someone who was tuned in.

Happy Thanksgiving.