Upcoming CTO Changes
Oct 28, 1999 | 12:25 am
#1
Original Poster
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
Upcoming CTO Changes
Expect to see lots of new faces at your local CTO.
This afternoon I was speaking with one of my favorite agents at my local CTO. She sadly informed me that after the first of the year she'd be returning to the res center and that only one of the four agents currently at the office would still be there.
This is a result of the recent union election. The union is insisting that the CTOs be switched from company assignments to the bidding process, based on seniority. Due to her seniority (10 years) the only CTO available to her was about 50 miles from her home, so it's back to the res center for her.
I'm trying not to prejudge the results, but it's difficult. The one agent that is remaining takes 45 minutes to issue even the simplest of tickets.
According to insiders a lot of airport gate agents with high seniority are bidding for the CTO jobs. All shifts are 9 to 5, you never have to work on Sunday and the offices are closed on major holidays.
Couple this news with the apparent demise of United Connection 3.0, and the "Friendly Skies" have some awfully dark clouds on the horizon.
Just think Premex... your favorite LAX gate agent may soon be smiling at you across the counter at your local CTO
Robert Johnson
an unhappy danville 1K
[This message has been edited by danville 1K (edited 10-28-1999).]
This afternoon I was speaking with one of my favorite agents at my local CTO. She sadly informed me that after the first of the year she'd be returning to the res center and that only one of the four agents currently at the office would still be there.
This is a result of the recent union election. The union is insisting that the CTOs be switched from company assignments to the bidding process, based on seniority. Due to her seniority (10 years) the only CTO available to her was about 50 miles from her home, so it's back to the res center for her.
I'm trying not to prejudge the results, but it's difficult. The one agent that is remaining takes 45 minutes to issue even the simplest of tickets.
According to insiders a lot of airport gate agents with high seniority are bidding for the CTO jobs. All shifts are 9 to 5, you never have to work on Sunday and the offices are closed on major holidays.
Couple this news with the apparent demise of United Connection 3.0, and the "Friendly Skies" have some awfully dark clouds on the horizon.
Just think Premex... your favorite LAX gate agent may soon be smiling at you across the counter at your local CTO
Robert Johnson
an unhappy danville 1K
[This message has been edited by danville 1K (edited 10-28-1999).]
Oct 28, 1999 | 1:28 am
#2
Join Date: May 1999
Location: New York City
Programs: UA MM-1P, Hilton Life Diamond, Marriot Life Gold, ICH Spire
Posts: 4,080
In my case, the service at my closest CTO can ONLY get better (after they reopen on Monday after renovations).
Oct 28, 1999 | 6:41 am
#3
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
danville 1K...geez...I shutter to think about it! But my Shirley at my CTO has worked for United for decades, so I've got my fingers crossed that she will stay put.
Oct 28, 1999 | 8:54 am
#4
In Memoriam, Original Member
Join Date: May 1998
Location: Los Angeles, CA
Posts: 6,879
CTO's will also soon be able to help with e-fares and other net related bookings (they probably won't do the work for you, as that would eliminate the savings from the net booking, but at least they will be able to see the fares and assist those who can't figure it out).