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There's always Skyteam... :D
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Originally Posted by DCEsquire
(Post 10232407)
I find this so very odd that there is only 1 article about this and UA has not issued any press release or response. Did UA fire their PR department too.
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Originally Posted by MarkXS
(Post 10232428)
As far as SPECIFIC question: Now that you have changed the service
offering in domestic 3-class United Business, will you allow me a free itinerary change for my two itineraries (November 15-23 and December 7-13) where my Business Class service is not what it was when I booked and upgraded? I am on 777 3-class and 763 3-class flights in Business, and expected Business Class service or at least Domestic United First service on those upgraded flights. You have changed the terms of what you are offering me for the consideration given (fare, change fee, and upgrade certificates which I EARNED by my loyalty to United). Thus I believe that legally, and certainly ethically, you are obligated to allow me to change those flights to 2-class service with confirmed upgrades to domestic United First where I will receive the service for which I contracted with you. As far as future travel: I will be using my 1K status to show to one or more of your competitors to obtain a status match and switch my business to them. This latest "enhancement" does not reflect the wishes of your customers at all. I regret having paid you yesterday to switch some flights to 3-class domestic and wasting upgrades to upgrade to United Business, now that I will have to pay for your miserable buy-on-board boxes. |
Originally Posted by SEA1K4EVR
(Post 10232477)
I added emphasis to a couple statements here... the first is just way over the top and I'm not surprised they said no. And the second is just plain wrong... re-read what Liz posted several pages back.. the food and booze will be free in domestic C.
And its NC too. Com'on. |
Originally Posted by as219
(Post 10232438)
I believe 1Kvoice was outsourced some time ago. :rolleyes:
Try calling the 1K desk and asking for Customer Relations. time to start writing directly to Tilton (or perhaps "Graham W. Atkinson, Executive Vice President and Chief Customer Officer" ) anyone know who he is? I find a typed out letter on letter head gets far further with UA than even a call to the 1K line. I might also noted that as they roll-out the westin bedding on PS, why are they cutting food? does the right hand not know what the left hand does? |
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Originally Posted by Liz
(Post 10229892)
..............
Couple notes... FAA minimums on the 777 are 8. Number of pax are not the only factor in the FAA mins. Mins on the old configuration 747 are 8, the new, 10. .........: What's the current staffing on those flights? Is this going to mean another round of layoffs for FAs? |
Originally Posted by stanfordhokie
(Post 10232520)
Agree.
And its NC too. Com'on. Its one thing to have say a 320 with 12F seats go out with 5 or 6 NF seats, the remaining paid seats easily cover the cost but if you have a 777 with 30+ C seats and 12F seats and 99% of those in C are upgraded from el-cheapo Y fares (cause all the people who bought C upgraded to F) half of which probably don't even cover the cost of moving the pax in Y much less providing C level service sooner or later something has to give, it looks to be sooner. |
Originally Posted by as219
(Post 10232460)
If I were a betting man, I would guess that the memo was leaked before the higher-ups had any kind of response strategy in place. When I called CS this morning, they had no idea whatsoever about these changes. Given the backlash, they may be holding off on a response that would be difficult to retract later. That is, why issue a press release "clarifying" a leaked memo, when they might turn around and make changes.
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Originally Posted by DCEsquire
(Post 10232598)
Yeah, or they might have leaked it before implementing in the hopes that AA or one of the others will come out with similar announcement. I'm not the antitrust expert, but this type of behavior can come pretty close to the line if not cross it.
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Originally Posted by ryan182
(Post 10232590)
Its one thing to have say a 320 with 12F seats go out with 5 or 6 NF seats, the remaining paid seats easily cover the cost but if you have a 777 with 30+ C seats and 12F seats and 99% of those in C are upgraded from el-cheapo Y fares (cause all the people who bought C upgraded to F) half of which probably don't even cover the cost of moving the pax in Y much less providing C level service sooner or later something has to give, it looks to be sooner.
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I like unbundling...
I've tried to read this entire thread. One of the earlier posts mentioned how it was silly to charge all these separate fees as opposed to just raising fares. I respectfully disagree. I like it. I don't like airline food, so I'm glad I don't have to pay a higher fare to get it. I'd rather it be separated. Same goes for luggage. Even though as 1K it doesn't apply to me, if it did, why should I have to pay higher fare for only carryon vs. somebody who checks 2 bags? I think it's great. I like ala carte.
This latest "enhancement" is not a big deal to me. My doctor has told me to eat better or feel like cr*p all the time, so I think I'll eat better. :) I was far more upset about the 500 mile minimum than this, but I still didn't leave UA. When E+ and SWUs go away, then I will be gone... |
Originally Posted by as219
(Post 10232688)
First off, I hardly think 99% of C pax are el cheapo upgraders. Second, where do you get that all paid C upgrade to F? Okay, maybe on a 772 but certainly not so certainly on a 763. The problem is that eliminating C service may give the NC what they paid for but it smacks the paid Cs as well. Baby with the bathwater. The only solution as far as I can tell would be to basically charge C prices for the F cabin, then put upgraders in C -- that would be all of the Y/B people, NCs, NRSAs, op-ups, etc. But do you really think UA will do this?
I still think in the end the fact they call it two cabin service leads me to believe those paying for C will be in F and elites will get to sit in C or it'll be some buy up like E+ is, but we will have to wait for some official word rather than a poorly written internal memo. I find it quite unlikely that they will still charge people the same C fares and give them a BoB, also you may have noticed the bloomberg article didn't say anything about domestic C cabin, only intl Y meals. |
Originally Posted by ryan182
(Post 10232640)
OH PLEASE on the ridiculous scale this is off the chart, what next aliens from Mars colluded with BigFoot?? It was in employee briefing that some FA leaked not a corporate conspiracy . They have to tell the FAs before implementing it, could you imagine if the FAs showed up on Oct 1st w/o any prior knowledge??
You'd be surprise how things sometimes get "leaked" intentionally. |
Originally Posted by DCEsquire
(Post 10232447)
Wow. Thanks for this. What a heartless response. Why did I gun for 1k this year. I need to seriously think about moving to Continental.
1) CO has distinctly better customer service than UA. 2) CO F has better meals than UA, but not always. 3) CO has no 3 class planes. 4) It is very difficult to upgrade on CO transcons. 5) It is very difficult to redeem (n)OnePass miles on standard awards. 6) E+ is a much better experience than CO Y. |
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