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-   -   Fall 2008 Catering Changes at UA (https://www.flyertalk.com/forum/united-mileage-plus-pre-merger/859172-fall-2008-catering-changes-ua.html)

MileageAddict Aug 20, 2008 3:35 am

Based on a poorly-worded document from UA and interpretation by the media and Flyertalkers, I am still unsure if domestic C class (767/777) will be BOB for free (CBOB = complimentary buy on board?) or BOB at a charge.

Any clarification on this point?

djbaruch Aug 20, 2008 3:38 am

Time for Domestic Open Skies
 
Maybe it will take letting in foreign carriers on domestic routes to take out the garbage that is most of our domestic airline service. How about a choice of SQ C vs. UA ps coast to coast? Liquidation ... Open the gates.

cepheid Aug 20, 2008 4:56 am


Originally Posted by UAPremierGuy (Post 10230206)
I think I'll buy Wendy's (time allowing) in the terminal.

Eh? You boycott snackboxes because they're processed, but you buy Wendy's? Something's not right. :p Regardless, the fresh BOB is pretty good. I almost always opt for the salad rather than the sandwich, as I don't like roast beef (the usual sandwich choice) and salads, IMHO, hold up better for transit.


Originally Posted by UAPremierGuy (Post 10230206)
A sandwich/salad just ain't enough.

Well, maybe not in this country. I love eating, probably way too much, but I'm OK with a sandwich/salad for a flight, even a 7-hour flight.


Originally Posted by MileageAddict (Post 10230213)
I am still unsure if domestic C class (767/777) will be BOB for free (CBOB = complimentary buy on board?) or BOB at a charge. Any clarification on this point?

I don't know if you'd consider it "clarification," but Liz (a UA FA) stated in an earlier post that BOB would be complimentary in the "new" C service.

Tennen Aug 20, 2008 4:58 am


Originally Posted by MileageAddict (Post 10230213)
Based on a poorly-worded document from UA and interpretation by the media and Flyertalkers, I am still unsure if domestic C class (767/777) will be BOB for free (CBOB = complimentary buy on board?) or BOB at a charge.

Any clarification on this point?

I don't know if Liz got the same poorly worded memo, but she posted (#366) that it would be CBOB (as you put it) in C. All the more reason to avoid Z fares on UA, whether domestic or international; you'll get stuck with BOB domestically, no arrivals access internationally, get treated as though you're scum (aka upgraded from a cheap Y ticket), and no opportunity to upgrade to F.

Regardless, these changes are really :td::td:. :( SkiAdcock, good points. I guess I need to start looking (seriously) for alternative programmes now..

ORD_UA1K Aug 20, 2008 5:16 am

I'm surprised by the reaction about BOB in domestic C. The articles and OP suggest that:
  1. It only applies to widebody domestic flights, which are few and far between these days and only inter-hub
  2. It does not apply to p.s.

Isn't this only a small subset of people's travel patterns, and even then, how often are you in C? Even regular flyers in SFO-IAD, for example, often end up on A319s for schedule/frequency reasons, and those have tiny F cabins.

To me, the larger concern is that this is a harbinger of things to come -- that further 'service enhancements' are on the way. I have been concerned about this for a while now, and at the beginning of 2008, decided to fly whichever carrier provided the best product and fare at the time I wanted to fly rather than remain loyal to UA after nine years of being at least 1K or 1K/GS. I fly enough to be able to have status on all three global alliances.

Looking back seven months into the year, I find that I usually fly AS/VX along the West Coast, HA to Hawaii, NW/AA mid-con, CO transcon, SQ/NH/CX to Asia, and AF/KL to Europe. I'll likely be EXP on AA, have already qualified for PLT on NW and Pualani Gold on HA, and will only make PremEx on UA. I have half a mind to draft a letter to UA and send in statements showing them my other flying this year.

cstead Aug 20, 2008 5:22 am


Originally Posted by DogHead (Post 10230158)
Really? On IAD-LHR BA flies 3-4 times a day and VS twice, and IAD is NOT THEIR HUB.

Plus IB to MAD, SK to CPH, LH to FRA/MUC, OS to VIE, AZ to FCO, AF to CDG, KL to AMS. There's a lot of service ex-IAD to Europe. UA has a nice piece of it, buts far from the only player in town:)

billhar Aug 20, 2008 5:34 am


Originally Posted by ryan182 (Post 10229115)
First of all I would suspect their strike price is about as close to the current price as Mars is to the Moon, this isn't going to suddenly move the stock up 700%. That said, and it seems many need a reminder, that's their JOB not just ethically but LEGALLY they have to care about and have a fiduciary responsibility to the shareholders. Lastly I bet this was probably mentioned at an exec meeting in the context of: we have changes to catering and staffing to save $X/year, I seriously doubt Tilton et al were deeply involved in this memo or the planning of these changes it just doesn't work that way.

You have to be kidding me. Tilton's management has looked out for itself not shareholders. He has continually tried to sell/merge the company and either get a huge payout or a "no work job with pay" for couple years with the merged company. No one in the business seems to want anything to do with him. Under his leadership he has pissed off employees, customers and shareholders, turned a good airline into a shell of its former self. Remember this is a guy with no prior airline experience prior to coming to United from the oil industry that while bankrupt was spending time travelling giving speeches about :|"how to run an airline in the new century"

rch4u Aug 20, 2008 5:36 am


Originally Posted by ORD_UA1K (Post 10230465)
I'm surprised by the reaction about BOB in domestic C. The articles and OP suggest that:
[LIST=1][*]It only applies to widebody domestic flights, which are few and far between these days and only inter-hub

Most of the domestic 3-cabin movements feed international departures, primarily at Dulles. Usually, around 4 PM, there are 3-cabin aircraft arriving IAD from LAX, SFO, DEN, and ORD. I thought United wanted to attract the type of passenger that would buy C on international flights and connect domestically? Now, it makes more sense for an LAX-AMS passenger to take a 2-cabin domestic plane over the 3-cabin flight intended for connections to the international bank.

UA324 LAX 6:00 AM IAD 2:00 PM 752 5h00m
UA946 IAD 5:17 PM AMS 7:00 AM +1 763 7h43m

versus

UA946 LAX 8:03 AM IAD 3:55 PM 777 4h52m
UA946 IAD 5:17 PM AMS 7:00 AM +1 763 7h43m

drummingcraig Aug 20, 2008 5:39 am

Looks like I picked the wrong year to finally qualify as a 1K :(

billhar Aug 20, 2008 6:07 am


Originally Posted by msonich (Post 10227177)
Ok....so I'm not a big fan of this new UA plan---but government mandating complimentary meal service on an overseas flight??? Is that a joke? Since when does ANYONE ANYWHERE have the right to free food? And the unqualified right to free food??

Look---it's not a "right." It's a benefit. UA is taking it away to the detriment of its own business (or maybe for the benefit---time will tell). Write them, call them, stop flying with them---all fine responses. But forcing them to give away free meals indiscriminately to all passengers is a regulatory state run amok.

Fine but there is one problem that United and readers of this forum have not discussed...What is the expiration time for the box lunches ??? Perhaps there are no rules for this but I know for a fact that military box lunches prepared fresh were supposed to be eaten within 4 hours from being made At
least that use to be the requirement for Air Force flight kitchens. The was a food safety issue. Since European flights, from the east coast tend to be
anywhere from 6 to 9 hours this may present a problem for some United passengers that because of various types of illnesses have to eat every few hours. While I know United, and some members of this board could care less
they are still possible lost customer and since they are disabled the airline could face some congressional oversight (Passenger Bill Of Rights") which could state food would have to be available. Sure they could charge for it but
what about the food safety issue ??

roadkit Aug 20, 2008 6:14 am

Money Quote: "Staffing will be adjusted to FAA minimums"

Don't be fooled. This is about cutting staff. Selling BOB will do little for the bottom line. Cutting staff on the other hand - huge savings.

I have about had it. Timne to burn all my miles and go somewhere else.

billhar Aug 20, 2008 6:21 am


Originally Posted by TravelinWilly (Post 10226377)
Wow. Just wow. Are we sure this isn't April 1?

UA continues it's sad descent down the toilet...well, it's past that, the toilet's been flushed, so I guess down the pipes that lead from the toilet to the sewer, or wherever dirty toilet water goes (is there a toilet water heaven?)...

What some refer to as "formerly free" (e.g., "free meals" and "free bag checking") were NEVER free, they were just bundled into the price of the ticket. The airlines, in an effort to keep the ticket prices from continuing to rise, are now charging fees for things that used to be included in the price. They're not charging for what was free, as NOTHING WAS FREE, ever.

Airlines call this "unbundling" and "cafeteria-style pricing" and "a la carte," all cute terms. But at the essence, these are price increases instituted as fees and spread around and attributed to different things. Frankly I’d rather see the ticket price go up to reflect the increase in the cost of service delivery (which includes fuel), but the marketers argue that it’s not fair to make everyone pay for services they don’t consume (e.g., those with only carry-on bags, those who would have eaten before the flight anyway, etc.). Are they being honest with us? That’s for the individual to decide. But if it's not fair to charge the customer for things they aren't using (those checked bags, that in-flight meal), shouldn't the baseline ticket price come down to reflect this new fairness at the same time that the fairness fees start being assessed? Apparently not, as fairness seems to be a one-way street.

And think about how AA started charging customers money to use awards. They called it a "co-payment." AAAAAAH HAAA HA HA HAAAA HA HAAAAAAAA!! Not even close, but it was a clever use of rhetoric. It was a price increase via fee. Except by calling it a "co-payment" it was supposed to be palatable, just like “a la carte” pricing. Oh, and look for UA to institute this, too, as was speculated earlier this month. You can put lipstick on a pig, but it's still a pig. You can call a fee a "co-payment" - heck, you can call a fee a "gift from God above" - but it's still a fee.

Well then, back to planning some upcoming trips! Guess which carrier I’ll continue to avoid whenever possible…

Will


While Gov of Massachusetts, Mitt Romney claims never to have raised taxes
but he put "fees" on everthing. The money still went to the State so, in effect it was a tax. Call it an airline fee but it still is a raised price. But the airlines are advertising fares without taxes or fees. Eventually they will be required to list the ENTIRE price in their ad. The European Union already has made European carriers list the Entire fare in the airline ads.

visorboy1974 Aug 20, 2008 6:33 am


Originally Posted by cepheid (Post 10230031)
I've never enjoyed airplane food and it's only seemed to get more unappealing over the years. I doubt that I would (often) pay $9 for BOB fresh food - I can get equal or better fresh food in the terminal for that kind of money, and I'd probably be doing that anyway given my (recently increasing) dislike of airplane food.

I think the last time I actually tolerated airplane food was sometime in the early 90's when UAL had some sort of "Taste of Chicago" theme going. I usually find a place to eat in the terminal before my flight or make plans to eat as soon as I land.

studentff Aug 20, 2008 6:33 am


Originally Posted by ORD_UA1K (Post 10230465)
I'm surprised by the reaction about BOB in domestic C. The articles and OP suggest that:
  1. It only applies to widebody domestic flights, which are few and far between these days and only inter-hub
  2. It does not apply to p.s.

Isn't this only a small subset of people's travel patterns, and even then, how often are you in C? Even regular flyers in SFO-IAD, for example, often end up on A319s for schedule/frequency reasons, and those have tiny F cabins.

Some like myself who do a lot of transcons or LAX/SFO-ORD would often try to schedule flights around the 3-class planes. For myself and others, these flights would be a substantial portion of our upgraded BIS-miles. Common wisdom as long has I've been on FT was that C on a 3-class was better than F on a 2-class. This "enhancement" substantially changes that equation, because 3-class C becomes a better seat than 2-class F but box food.

IMO this "enhancement" is going to come as a real shock to those who actually pay for international C-class tickets and connect to one of these "enhanced" domestic flights similar to how international C/F pax connecting to Ted got a shock. Only this time, they're sitting in the same seat as they were for the overseas leg but getting a box lunch? Whether or not that box-lunch is free (which seems to be unclear as to if it's paid-BOB or free-BOB), it will be disconcerting. A lot of these connecting 3-class flights are sold as "direct" to/from overseas destination, making the service difference even more jarring.

I would think that is the type of pax UA wants to attract, not scare off.

stanfordhokie Aug 20, 2008 6:36 am


Originally Posted by flyinbob (Post 10229642)
Well, first of all the fare is for the ride. You likely paid that fare because you wanted a refundable ticket, or you bought last minute on a high traffic route.

I'm just trying a bit of perspective. If you paid $1500, or $2500 when another airline had a seat for $1000 then that's your problem. But if you say you aren't going to fly because of a $10 food fee, I don't get it. Yes, UA's product is pretty second rate, and that is the reason I've bought international tickets on other airlines. But in this age of charging for things like baggage, which I think is worse, all the griping about a $10 food fee seems a bit overboard. Some of the BOB selections are better than the former hot food, so it appears the complaint is about being charged $10. I agree it stinks, but not enough for all the hyperventilating going on.

As to your first paragraph, you nailed that.

As for the rest, corporate contracts mean that UA is, in most every case, cheaper. You are wrong to suppose that I am creating a problem by artificially paying more. Unlike others, I did not say I would stop flying UA because of this, and actually I think it would be a silly overreaction to make this the deciding factor. I just said it was stupid to make me pay for food in TATL Y ex-IAD.


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