EU market is probably more competetive. European airlines also have higher operating costs, yet most of them manage to make profit.

Just FYI
 

The GS service center is unaware of this as yet...At least the person I just spoke with.

The problem is that most corporate flyers on these routes are not allowed to buy C tickets, regardless of the price. So lowering the price does not necessarily produce more customers and revenue. So you are the minority that really gets screwed by this. But I'd still take the C seat with cold food over domestic F with hot food.

I received the following response to an e-mail I sent yesterday...

Dear XXXXX,

I regret your disappointment with our decision of reducing meal services on our flights.

Your comments are important to United and will be useful in our ongoing efforts to make your travel experience as enjoyable as possible. I have shared your disappointment with our management responsible for the same so they understand how this policy change is felt from your point of view.

As a 1K member, you are one of our most valuable customers. We're grateful for your loyalty and look forward to the continued privilege of serving you.

Regards,

Gaurav Sharma
United Airlines Customer Relations



I received it within six hours of my original message...and UPDATE...I just received a phone call from Customer Service asking me what I objected to in the new plan...From the tone of their questions, it seems that they are surprised at the negative response they are getting...Maybe a letter/e-mail writing campaign will be effective!

Have you ever flown CO in Y for more than 2 hours? If you have, you would know that the low quality food that they provide for free hardly outweighs the cramped, uncomfortable seat.

I might have been confused given the very poor wording of the OP. It seems others have read it the same way that I have but you might very well be correct.

Well, I am glad to know they're answering some of the emails. Maybe they'll get to mine eventually.

Absolutely! I've already called and emailed... Everyone else should as well.

I agree that the "memo" is horribly written.

How fast can a rock sink?

UA continues to confirm that we made the right decision in not moving our business to UA.

CO and DL do offer a good upgrade opportunity if you are buying high fare tickets, exactly the business everyone wants.

Tell me you believe that BA has the same level of competition out of London that UA has out of Chicago and I will sell you a very nice bridge.

I don't believe that is the case.

The confusion in this thread between what's changing in C service on 3 class domestic C versus international C is itself an important metaphor for UA. We are reasonably sophisticated readers, and yet some have it stuck in their mind that the gorgeously (and expensively) refurbished international C will be serving boxed stale sandwiches, and maybe even charging for them. Perception is reality -- it doesn't matter if your customers get it wrong, UA -- it's your fault for planting this seed and thinking that the majority of customers will understand the subtleties!

There can be no comparison to foreign airlines because according to US law US airlines are 'fortunate' (to the detriment of customers) to operate in a vacuum and can't be influenced (READ: HELPED/IMPROVED) in the least by 'external' sources. :rolleyes: