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-   -   Fall 2008 Catering Changes at UA (https://www.flyertalk.com/forum/united-mileage-plus-pre-merger/859172-fall-2008-catering-changes-ua.html)

ElkeNorEast Aug 19, 2008 1:00 pm


Originally Posted by dcmike (Post 10225982)
I just wrote UA and told them if they do this I am gone. One questions no one seems to have addressed here - why IAD and only IAD? Is the TATL $$$ out of IAD that much less than ORD?

Just a wild guess, but US government regulations require travelers whose fares are paid by US government (including grant money) to fly US-flagged carriers, and government fares can be cheap. US government fliers are kind of a captive group.

Why doesn't United just raise their fares by ten bucks? Unbelievable.

Re: "Flight attendant feedback" - my sister in law is BA cabin crew, and I can tell you now that her feedback would be "eliminate as much as you can if it saves me from doing any work!"

Everyone carry on something horrible and messy - mustard, ketchup, soy sauce - and leave copious amounts of it splattered everywhere so UA spends more time & money cleaning the planes, perhaps missing their slots at Heathrow due to nasty cabin conditions. A few missed takeoff slots will teach 'em quickly :td:

Clarkcc1 Aug 19, 2008 1:02 pm


Originally Posted by United737522 (Post 10226928)

3. Can you all explain to me why it would be smart for UA to be an all-inclusive airline in a market that is over-saturated with competition driven by pricing as opposed to amenities?

I don't think anybody here is proposing UA become an all-inclusive airline. I would not propose UA bring back meals to Y pax in the US, even tho CO does so on many routes. I think we're pissed because they're de-valuing mileage plus with crazy fees and now even attacking their premium cabin products.

Raise fares. Charge fuel surcharges. Whatever, just stop with the GD nickel and diming. And stop hacking the service in the front cabin to nothing. Why even bother putting the F seats back in the TED A320s if that's what they want to do??

RichLond Aug 19, 2008 1:04 pm

Assuming this is true.. It appears UA will be cutting the number of FAs on the domestic 3 class 777 runs to 6 per:

Staffing will be adjusted to FAA minimums.

For that to work there cannot be dedicated C class FA's. In other words, while we are on a 3 class cabin, the FAs will be separated into 2 teams. Two serving F and the other 4 serving C and Y.

I assume this also means the elimination of glassware etc in C. Also fat chance of getting a refill.


rich

Starman Aug 19, 2008 1:09 pm


Originally Posted by ElkeNorEast (Post 10226966)
Just a wild guess, but US government regulations require travelers whose fares are paid by US government (including grant money) to fly US-flagged carriers, and government fares can be cheap. US government fliers are kind of a captive group.

Why doesn't United just raise their fares by ten bucks? Unbelievable.
:td:


I think the answer to this question is that the real savings comes not from the few bucks collected for the BOB, but rather the reduced FA staffing that goes with BOB, and perhaps also the reduced aircraft weight from eliminating some carts and perhaps eventually ovens.

channa Aug 19, 2008 1:09 pm


Originally Posted by RichLond (Post 10226990)
I assume this also means the elimination of glassware etc in C.

It's not the elimination of glassware in C, it's the elimination of C altogether.

Those will be really good Y seats for Elites. They're just copying AA.

If it plays out like this, it will be a huge win, and we'll be looking for these 3-class aircraft whenever we can.

EIPremier Aug 19, 2008 1:12 pm


Originally Posted by channa (Post 10227028)
It's not the elimination of glassware in C, it's the elimination of C altogether.

Those will be really good Y seats for Elites. They're just copying AA.

If it plays out like this, it will be a huge win, and we'll be looking for these 3-class aircraft whenever we can.

This is how I read it too. "Two-class service" means selling two classes of service. If not, then whoever wrote the memo needs to be sent to remedial English. If they are pulling an AA here, then I don't see it as a bad thing. Basically just an E++ product.

SEA1K4EVR Aug 19, 2008 1:13 pm


Originally Posted by RichLond (Post 10226990)
For that to work there cannot be dedicated C class FA's. In other words, while we are on a 3 class cabin, the FAs will be separated into 2 teams. Two serving F and the other 4 serving C and Y.

Probably only 1 full time for F (especially with the reconfigured F cabins..there just aren't that many seats in 3 class F)... with 4 for C & Y, and 1 floater who can help out in both places...that would be my guess.

as219 Aug 19, 2008 1:14 pm


Originally Posted by channa (Post 10227028)
It's not the elimination of glassware in C, it's the elimination of C altogether.

Those will be really good Y seats for Elites. They're just copying AA.

If it plays out like this, it will be a huge win, and we'll be looking for these 3-class aircraft whenever we can.

Again, I think you're seriously mistaken if you think UA will give away 3-class C seats on domestic runs.

RichLond Aug 19, 2008 1:14 pm


Originally Posted by channa (Post 10227028)
It's not the elimination of glassware in C, it's the elimination of C altogether.

Those will be really good Y seats for Elites. They're just copying AA.

If it plays out like this, it will be a huge win, and we'll be looking for these 3-class aircraft whenever we can.

I hope you are correct!!!

But, if you are, why would they offer free food and Booze to people that have already gotten a free better seat? That does not make sense.


rich

WASBLR Aug 19, 2008 1:15 pm

Bad move by UA for sure. For vegetarians like me, BOB was hardly ever an option. So I guess we will be forced to brown-bag it if we fly UA.

EIPremier Aug 19, 2008 1:15 pm


Originally Posted by RichLond (Post 10227074)
I hope you are correct!!!

But, if you are, why would they offer free food and Booze to people that have already gotten a free better seat? That does not make sense.

The memo did not specifically state that booze or food would be free in the domestic biz cabin.

ryan182 Aug 19, 2008 1:16 pm


Originally Posted by as219 (Post 10227071)
Again, I think you're seriously mistaken if you think UA will give away 3-class C seats on domestic runs.

Then whats their plan? The memo said 2 classes of service so it sounds like F/Y if they aren't selling C seats they have to give them away.

I believe this is what AA does as well.

MatthewLAX Aug 19, 2008 1:20 pm


Originally Posted by uastarflyer (Post 10226265)
I remain 100% UA due to MP, E+, and price. It continues to win on all counts v. LH and SQ (my primary alternative options) abroad, and obviously pwns US domestic.

That said, my largest concern for international BOB is special meals. For example, none of the fresh options are vegetarian. Then consider other types of dietaryneeds. I'm not sure how feasible it is to obtain this at the airport (esp. overseas) and have it "keep" for such a long flight. My special discovery IVML is now gone from TATL ex-IAD. :( I'd even pay $5-8 to get that back!

This is a great point.
----
Although I am generally not in favor of government interference in private corporations, I wonder if a Passenger Bill of Rights would mandate complimentary meal service on overseas flight?

Also, I bet I am not the only one who has shared a C-Class cabin with a Member of Congress before. I doubt Senator Feinstein is going to appreciate not being able to have a hot meal on IAD-SFO!! :o

Maybe a BofR will come to pass...

snic Aug 19, 2008 1:22 pm


Originally Posted by UnitedF1RST (Post 10226613)
I then further realize...despite these ridiculous things, UA doesn't charge the surcharges on award tix, despite *net blocking has a great network of partners to redeem on, has 3-cabin intl, doesn't have the award co-pay, and still highly values elites.

These are exactly what keeps me from just throwing up my hands and saying I've had it with UA. From what I can tell, it's the easiest to upgrade on UA compared to any other carrier for someone of my status, international upgrades are the cheapest (miles and $), and award redemption levels are very reasonable. Should ANY of that change, however, the door won't have time to hit me on the way out.

cbender Aug 19, 2008 1:28 pm


Originally Posted by ElkeNorEast (Post 10226966)
Just a wild guess, but US government regulations require travelers whose fares are paid by US government (including grant money) to fly US-flagged carriers, and government fares can be cheap. US government fliers are kind of a captive group.

This is a pretty important point for IAD. I've been flying on some gov tickets lately, and buried in my travel regulation is a statement to the effect of 'upgrades to business class that are sponsored by the flyer are OK, while upgrades to first are not allowable under any circumstances'. This means that any upgrades on a two class domestic flight are technically not allowed, while 3-class aircraft allow us to skirt the rules.


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