Delayed Bag Question
#1
Original Poster

Join Date: Dec 2005
Location: Tel Aviv, Israel
Programs: DL 360 | LY - Top Platinum | UA - Premier Gold
Posts: 514
Delayed Bag Question
Hoping for a quick answer to a 3 questions... I should already know the answer, but I don't
(Background provided)...
Background:
Checked 1 bag for a flight from BWI - ORD.... (We were in F)
Flight departed BWI at 9:15 AM and arrived in ORD approx 10:00 AM
Bag did not arrive with us
Agent advised that bag was re-routed from BWI - DEN - ORD and arriving in ORD at 3:46pm...
Bag arrived in Chicago at approx. 3:45pm but due to "operational" delays in ORD, they can't guarantee delivery to my hotel until midnight or later....
3 Quick Questions:
1. Does United Owes us any Compensation for purchases of necessities due to a 12+ hour wait for the bag?
2. Is there anything that can be done to expedite the delivery from the airport to the hotel?
3. Is there a direct telephone number to ORD Baggage Services so I can avoid calling India?
Thanks!!!
(Background provided)...Background:
Checked 1 bag for a flight from BWI - ORD.... (We were in F)
Flight departed BWI at 9:15 AM and arrived in ORD approx 10:00 AM
Bag did not arrive with us

Agent advised that bag was re-routed from BWI - DEN - ORD and arriving in ORD at 3:46pm...
Bag arrived in Chicago at approx. 3:45pm but due to "operational" delays in ORD, they can't guarantee delivery to my hotel until midnight or later....
3 Quick Questions:
1. Does United Owes us any Compensation for purchases of necessities due to a 12+ hour wait for the bag?
2. Is there anything that can be done to expedite the delivery from the airport to the hotel?
3. Is there a direct telephone number to ORD Baggage Services so I can avoid calling India?
Thanks!!!
#2



Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,696
1. Does United Owes us any Compensation for purchases of necessities due to a 12+ hour wait for the bag?
2. Is there anything that can be done to expedite the delivery from the airport to the hotel?
3. Is there a direct telephone number to ORD Baggage Services so I can avoid calling India?
2. Is there anything that can be done to expedite the delivery from the airport to the hotel?
3. Is there a direct telephone number to ORD Baggage Services so I can avoid calling India?
2. nope
3. not that I am aware of.

