Gird your Loins It's Going to be a long Summer
Jun 3, 2008, 9:18 pm
#136
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beyond not fair-IT SUCKS. i don't give a rat's a$$ if i get my drink on time or not or if my nutz are warm (well maybe a little 
)--this is just management finding another way to nickel and dime the front line staff to death. i challenge any of ua's senior management to work a flight (and not a milk run either-a full transcon or full inti'l one) and see exactly what is involved. shame on ua management and just curious if "walk talk/rumors*" have started........
*won't cross. never have and never will
)--this is just management finding another way to nickel and dime the front line staff to death. i challenge any of ua's senior management to work a flight (and not a milk run either-a full transcon or full inti'l one) and see exactly what is involved. shame on ua management and just curious if "walk talk/rumors*" have started........*won't cross. never have and never will
Jun 3, 2008, 9:28 pm
#137
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Jun 4, 2008, 7:17 am
#138
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and it also lines the pockets of the senior execs with performance incentives as does outsourcing where it shows that "expenses are down" due to the "savings in labor costs". in other words, "our bottom line for expenses decreased by the numerous cost saving measures we have implemented". translation: we saved money at the expense of cutting jobs here and sending them overseas where the salary expense over there is much cheaper than it is over here. but this is an omni topic. 
. it just pi$$es me off where it's always the front line staff who get "catch of the day" ("schrod" for those not from new england ) but sadly that is the real world.....
. it just pi$$es me off where it's always the front line staff who get "catch of the day" ("schrod" for those not from new england ) but sadly that is the real world.....Yes, let's aim for the bottom! AA's got something with only 4 f/a's on a 757. Why didn't UA think of it sooner? 
Sorry to be so sarcastic, but I don't get the attitude here.
The 5th f/a is a huge resource. On a lighter flight, they enhance F service and pick up trash in Y. On a full flight, they make the service flow work in Y, then one person is freed up to get up to F to help with the rest of the service. I don't care if AA has done this for 100 years, it's still not right.
I am SACRIFICING the ability to serve the pax in Y efficiently.
Sorry to be so sarcastic, but I don't get the attitude here.
The 5th f/a is a huge resource. On a lighter flight, they enhance F service and pick up trash in Y. On a full flight, they make the service flow work in Y, then one person is freed up to get up to F to help with the rest of the service. I don't care if AA has done this for 100 years, it's still not right.
I am SACRIFICING the ability to serve the pax in Y efficiently.
The fact that management doesn't seem to be taking any pay cuts doesn't help their cause, either. They ask their front-line people to take the brunt of it but when the going gets tough, who loses out?
I've worked in CS for many years, it's tough at times but it can be pretty cool a lot of the time. Luckily, I've been with employers who make good-faith efforts to ensure the work environment is a positive environment and staffed appropriately. Some people who work in CS get so jaded (not UA specific) that they do not realize that most of their customers are trying to make a living like they are, or going to see their family for a few days, or just trying to get their cell phones activated, or book a hotel room for a last minute trip. Instead, they paint everyone with a negative "idiot" attitude.
I've seen this a real lot. Like I said, it's hard at times but having good management helps a lot.