UA1kMFR

I go out of my way to NOT fly via SFO because of the problems with UX. Severly late flights, cancelled flights and gate agents who just don't care.

Tonight the 4pm flight SFO-MFR was cancelled because of equipment issues. The 5:55pm flight was severly delayed and then they announced a weight restriction.

I finaly spoke to a GS agent about this matter and they are only too clear about the matter. One said the UX contract was up later this year and it is doubtful Skywest will get it back because of all of the problems.

In my view, UX in SFO is becoming one of the weakest links for UA, because of UX.

If you asked to speak with a UX supervisor, as I did this evening -- twice, they are either busy or can't make it.

I have started to totally avoid SFO because of these problems and as we go in to fall/winter they will only go south from here.

TonySCV

Too many small planes clogging the skies.

boeingair

I have had only excellent experiences with SFO UX, and SkyWest in general. In fact, one of my favorite GAs, and possibly the (non-FT) one I know the best, is UX at LAX.

This coming from someone who is based out of a UX-only station, so every one of my trips starts and ends with a UX segment, either out of SFO or LAX.

cblaisd

My experience too.

Much of what Skywest gets dealt at SFO is not their fault, and they do the best they can (which is usually very good). SFO is a horrid place for a hub. When landings and takeoffs get halved due to weather, it makes far more sense for UA to cancel 30 seats than >100 seats on a mainline plane.

Most of my frustrations at SFO UAX have little to do with Skywest.

espostor

This is interesting ... what other regional carrier could they change to that has the necessary operational infrastructure west of the Rockies? Mesa?

I'm sorry, this just doesn't make any sense at all. SkyWest's service is consistently very good, and as others have noted, when SFO goes weather-bad it us *UA* that makes the decision about which flights are affected, so it is *UA* that decides which planes take off and land. That you ran into a mechanical, a weight restriction and a weather issue is bad luck and says very little about SkyWest.

The folks working the UX thumb at SFO can be a bit green sometimes, but they work their butts off and are constantly at the receiving end of pax ire because of circumstances well out of their control.

camachinist

Another vote for UX (Skywest) and putting the dog poo on UA's shoes (where it belongs).....this FAT/MOD flyer only rarely connects in DEN, so it's mostly SFO. I try to route LAX when possible, but the bus station for EM2 traffic is going to be a thorn.

I'm constantly amazed how many planes Skywest can move in and out of those high 70's gates.... once in awhile my MOD flight gets 87A and I can remember the good old days, but without the bus ride

Pat

UnitedSkies

Calling UAX@SFO to save the day!

flyinryan

SkyWest is the most professional and competently run airline in the US today. If it is having problems at SFO, the problems stem from UA or SFO. I have flown SkyWest many many times, every single time was a total positive as far as I was concerned.

goalie

i too have had only great 'speriences with ux at sfo and during irrops, they have worked wonders (and yes, there is a f/'ter who is a ux g/a and a multiple time tootsie-pop victim )

boifromtroy

I think he has been on vacation for the past month... see what happens?!?

abmj-jr

If this conversation actually took place, I think the agent was blowing smoke up your nose. Skywest is the jewel in the UX crown. The problems you mention - except for occasional stressed-out attitude from UX personnel - are SFO and UA related. There is nothing Skywest can do about the weather or SFO flow control issues or UA Operations changing schedules around.

JAaronT

Try ORD. You'll be wishing for the days of SFO.

UNITED959

I quite enjoy the UX service SNA-SFO.

cblaisd

Indeed!

FCYTravis

As noted, I've *never* had an issue with SkyWest flights that was in any way attributable to SkyWest. Delays are going to happen when UA operates a hub in the City of Fog. Can't blame OO for that.

Weight restrictions are a fact of life on the Embraer props that SkyWest operates. The alternative would be shutting down most of the routes operated by them, such as SFO-MFR, because RJs would be entirely uneconomical.

And yes, UAX@SFO is a gem. UA should hire him to train their CSRs.