When will UA solve the UX problem in SFO?
Sep 8, 2007, 12:08 pm
#16
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If this conversation actually took place, I think the agent was blowing smoke up your nose. Skywest is the jewel in the UX crown. The problems you mention - except for occasional stressed-out attitude from UX personnel - are SFO and UA related. There is nothing Skywest can do about the weather or SFO flow control issues or UA Operations changing schedules around.
In short, ^ for SkyWest.
Sep 8, 2007, 1:16 pm
#17
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I am in agreement with pretty much everyone else here. I've flown around 30 segs from MOD this year and have had very few, if any, serious delays. maybe an hour or two here and there but those are usually not the fault of Skywest.
The main delay I've seen is due to ATC/Weather. What do you want Skywest to do, call on mother nature to fix the problem?
The main delay I've seen is due to ATC/Weather. What do you want Skywest to do, call on mother nature to fix the problem?
Sep 8, 2007, 1:17 pm
#18
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I agree with the positive assessments of SkyWest. While waiting at high 70's gate area the other day, there were no fewer than 4 intelligible gate change announcements made for each of the 3 or 4 flights that swapped gates within about 30 minutes. Contrast that to ORD UX gates, where you're often lucky if you get a single audible gate change announcement at all. And this thread doesn't even cover the good in-flight service on SkyWest operated aircraft. C'mon, three passes for drinks and snacks on two different 35 minute takeoff to touchdown flights last week?!? I was amazed by this! ^ Will SkyWest ever be able to afford to buy UA??? 
Sep 8, 2007, 1:24 pm
#19
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Sep 8, 2007, 4:41 pm
#20
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Sep 8, 2007, 4:50 pm
#21
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Sep 8, 2007, 6:48 pm
#22
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Sep 8, 2007, 7:03 pm
#23
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I also have to say I love the ua/skywest flights...I get basically a free flight to SFO, no parking or hassles...I hope it never goes away!!
Sep 8, 2007, 7:45 pm
#24
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As was said earlier, if you think SFO UX is bad, try ORD.
Sep 8, 2007, 10:50 pm
#25
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I agree with every positive assessment of SkyWest in this thread. ^ Us folks out west are truly lucky to be served by such a great regional... especially given all the alternatives elsewhere in the country.
Sep 9, 2007, 12:26 am
#26
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I have had some irrops with SkyWest (not many, but a few). The difference is this: every time I've had an irrop with SkyWest, they take responsibility for the issue and bust their butts for me - proactively. They treat me like they value me as a customer.
I believe the corporate culture is different at SkyWest, and I believe that culture filters down to all employees.
Sep 9, 2007, 12:29 am
#27
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Just a note in support of the OP. I respect all the praise here for Skywest and am happy the posters didn't have my UX SFO experiences.
I fly between PDX and SFO often. It's a mix of mainline and UX. After half a dozen bad UX experiences on the route I now only fly UA metal. It's not great but my overall experience is greatly improved. My problems with UX at SFO were centered around clueless GAs and lateness (watching the next UA flight to PDX depart full and on-time while I twiddled my thumbs in the 70s got very old). Fog and flow control I know, so I'm mellow there. But constantly changing gates and being told "the inbound aircraft is 10 minutes out" gets old by the third hour. Yeah stuff happens, but try not to be so casual with how you treat your customers. Too many times I had to - nicely - let the UX GAs know that according to the departure screen right behind them, we had moved gates.
So again, I'm glad a lot of people have had good UX experiences at SFO but mine were very bad. And the fact that other stations are worse (ORD-SBN years ago was easily run by the most deplorable UX operation ever, a one-off outfit only for that route) doesn't for me let Skywest off the hook.
I fly between PDX and SFO often. It's a mix of mainline and UX. After half a dozen bad UX experiences on the route I now only fly UA metal. It's not great but my overall experience is greatly improved. My problems with UX at SFO were centered around clueless GAs and lateness (watching the next UA flight to PDX depart full and on-time while I twiddled my thumbs in the 70s got very old). Fog and flow control I know, so I'm mellow there. But constantly changing gates and being told "the inbound aircraft is 10 minutes out" gets old by the third hour. Yeah stuff happens, but try not to be so casual with how you treat your customers. Too many times I had to - nicely - let the UX GAs know that according to the departure screen right behind them, we had moved gates.
So again, I'm glad a lot of people have had good UX experiences at SFO but mine were very bad. And the fact that other stations are worse (ORD-SBN years ago was easily run by the most deplorable UX operation ever, a one-off outfit only for that route) doesn't for me let Skywest off the hook.
Sep 9, 2007, 12:48 am
#28
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Welcome to FT ^
Sep 9, 2007, 4:20 am
#29
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Every one of my skywest experiences has been positive as well. Which stands in stark contrast to the hell hole known as IAD UX. All of it has been on RJ's so that might make a difference. Also in SLC I believe all the ground personel is UA, or if not they do an excellent job.
Every one of my skywest experiences has been positive as well. Which stands in stark contrast to the hell hole known as IAD UX. All of it has been on RJ's so that might make a difference. Also in SLC I believe all the ground personel is UA, or if not they do an excellent job.
Sep 9, 2007, 8:40 am
#30
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Here's my take. SkyWest does the ground ops at my home station ABE, and I've flown them under the UAX banner elsewhere, too.
I have had some irrops with SkyWest (not many, but a few). The difference is this: every time I've had an irrop with SkyWest, they take responsibility for the issue and bust their butts for me - proactively. They treat me like they value me as a customer.
I believe the corporate culture is different at SkyWest, and I believe that culture filters down to all employees.
I have had some irrops with SkyWest (not many, but a few). The difference is this: every time I've had an irrop with SkyWest, they take responsibility for the issue and bust their butts for me - proactively. They treat me like they value me as a customer.
I believe the corporate culture is different at SkyWest, and I believe that culture filters down to all employees.