spilled juice: compensation

 
Old May 8, 07, 3:08 pm
  #46  
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Originally Posted by United777Heavy View Post
People who complain about cold nuts, pre-drinks, hanging of the coats before the flight, lights, movies, luggage, priority tags, meals selections and order-taking... there is so much more important things in life than this.

When I fly United, my only expectation is to get to my final destination safely and usually on-time. So the nuts are cold... so I have to actually stand and ask for water or a drink, hang my own jacket... it's all minor.

These FA are not our servants and we shouldn't treat them so. They are here for our safety and comfort, blah blah blah.
So, it's ok to accept continuously diminishing service for the same price? While on the macro level such matters might appear trivial on the macro level, when considered in the aggregate, reduced expectations in response to service degradations are significant, IMO.
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Old May 8, 07, 3:21 pm
  #47  
 
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After traveling 1.5 million miles on UA, I've had all levels of service but I've never written a letter to complain about the minor stuff. Like they say about the luggage in the overhead bins: shift happens.

I have written letters about major stuff like missing mileage credits but a broken light or a wobbly seat tray?

I'll survive.
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Old May 8, 07, 3:31 pm
  #48  
 
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Originally Posted by CO 1E View Post
So, it's ok to accept continuously diminishing service for the same price? While on the macro level such matters might appear trivial on the macro level, when considered in the aggregate, reduced expectations in response to service degradations are significant, IMO.
never said that it was ok for diminishing service and higher plane tickets... that is something that all airlines have to work on.

Reading these threads, it just seems that many who have experienced problems on their flights, seems to want to get compensated for their time, pain, suffering, humiliation, lack of... whatever, just as long as they get what they want. In serious problems, I agree, some compensation is needed, but certainly not all.

It sucks to be at the business end of crappy service or equipment, but I'd take that as long as I get to my final destination safely and on-time or close to. I choose to continue to fly this airline, I know they have a lot to work on in terms of pricing and service... but I know, I have a choice to fly another airline and deal with the same crap.
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Old May 8, 07, 3:48 pm
  #49  
 
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Thumbs up

Sigh, United777heavy, my hero ... ^ :-: :-: :-: :-:
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Old May 8, 07, 4:27 pm
  #50  
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I like my nuts hot and I prefer my pants not to be sticky. But sometimes, ship happens and your nuts get cold and your pants get sticky. $25 cert is more than fair compensation for cold nuts and sticky pants. ;-)
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Old May 8, 07, 4:35 pm
  #51  
 
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Originally Posted by euslaner View Post
Thank you. While reading these attacks on me, I did some searches and found one thread on a $400 compensation for a broken reading light (you do have two sets of lights in C) and another for $300 for a broken entertainment system (not the same one as the many complaints about the terrible movies that UA shows) and at least three posts moaning,not always in jest, about the lack of warm nuts (including at least one poster who threatened to desert to UA and was cheered on):

I guess sitting around FRA for several hours with wet pants is not as bad as having to use the main reading light.
There's a difference, OJ in lap is an accident....broken entertainment system is a product not delivered.

I guess my feeling is that $25 covers the cost of drycleaning the pants in any city, doesn't it?

Originally Posted by kevanyalowitz View Post
You should just sue them - anything less than a $500 cert would be an insult.
Haven't you heard of the judge who sued for $65 million for a pair of pants lost at the drycleaners?
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Old May 8, 07, 4:36 pm
  #52  
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Originally Posted by LondonToLA View Post
cold nuts and sticky pants.
I'll keep my comments to myself.
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Old May 8, 07, 5:26 pm
  #53  
 
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Originally Posted by Frayed_Yak View Post
Haven't you heard of the judge who sued for $65 million for a pair of pants lost at the drycleaners?
Exactly what I was thinking!
A link from Google News:
http://www.indystar.com/apps/pbcs.dl...447/-1/LOCAL17
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Old May 8, 07, 6:00 pm
  #54  
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Originally Posted by WIRunner View Post
your seat mate should've offered you a shout wipe, UA gave you way more than they should've
Why should the seat mate do anything? The FA spilled the OJ, not the seat mate. This is how it should have gone:

FA spills OJ on OP
FA: Oh, I'm so sorry, let me help you get that cleaned up.
[FA gets OP paper towels, etc. to help clean up]
FA: Again, I'm so sorry for spilling that drink on you. Do you think those will need professional cleaning?
OP: No, they are just sweat pants that I wear for flying. It will wash right out.

This is at least how I would have reacted if the FA was actively working to admit fault and fix the issue. If the FA took a "sucks to be you" attitidue, like the FA and purser did here, I might be inlclined to push it further.

The point is that a little good customer service can alleviate 90% of these silly compensation issues. Unfortunately, United does nothing to instill such a culture. Until UA management figures out that it is in a service business, and not just a commodity business, expect these threads to continue appearing.
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Old May 8, 07, 6:08 pm
  #55  
 
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I'm having vague memories of my Tort Law professor rambling on about the problems with a "compensation culture."
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Old May 8, 07, 6:09 pm
  #56  
 
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Originally Posted by LondonToLA View Post
I like my nuts hot and I prefer my pants not to be sticky. But sometimes, ship happens and your nuts get cold and your pants get sticky. $25 cert is more than fair compensation for cold nuts and sticky pants. ;-)
That sounds awfully reminiscent of senior prom.
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Old May 8, 07, 6:53 pm
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Originally Posted by euslaner View Post
What compensation might I expect?
You are entitled to be pissed off about your bad luck at having clumsy seat mate and FA. But that's it. Get over it.
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Old May 8, 07, 7:57 pm
  #58  
 
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I got a $100. coupon this morning (via e-mail) for sitting in a seat that had juice spilled in it before I showed up. I almost choked on my oatmeal when I read UAL's response to my complaint.

I had asked to be reseated if the plane wasn't full... It was a window seat and you could smell the odor from the aisle. I took my seat and the plane appeared full and the FA came back to me (last row of a 737) and told me the only seats left available were in E+ and she'd have to charge me extra to sit there. (pretty much the opposite of being offered a $25.00 certificate) She had work to do so I just gave her a look and she was gone. I had resigned myself to the seat cause I thought the flight was full then I got ticked off at being offered non soiled seat for an extra charge.

I've never had anything bumped on me though. I don't know how I'd feel. I like to think I'd be gracious to the FA and deal with it like a gentleman...

Last edited by Jonai; May 8, 07 at 9:14 pm Reason: spelling error
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Old May 8, 07, 8:56 pm
  #59  
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Originally Posted by euslaner View Post
What compensation might I expect?
Hee hee.

You're funny.
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Old May 8, 07, 10:45 pm
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A couple of years ago on Ted I was in the aisle and the FA was leaning over me pouring lemonade to the person in the window and spilled it on me.

It wasn't the accident that p*ssed me off so much, it was the fact that she didn't apologize. I asked her for a paper towel and she acted like I was imposing on her. I didn't think I was entitled to compensation, but I did think that the FA was entitled to a lesson in customer service.
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