schedule changes are out of control
Nov 21, 2006 | 2:08 pm
#1
Original Poster
Join Date: Oct 2006
Location: USA
Programs: DL PM, Hyatt Globalist
Posts: 2,369
schedule changes are out of control
A schedule change has occurred on your itinerary. If you booked via a travel agent or other website please contact them to verify the schedule change. If you booked through United reservations or on united.com please contact 1-800-UNITED-1.
the last one was for a 2 minute change in departute time for a connecting flight.
this one is a change in flight number and departure time (by 8 minutes) on my return connection from SIN.
why don't they just have a little tab online that I can click telling them I've gotten the notification? is this just a marketing ploy to force me to call 1800india to be asked if I want a car rental in SIN???? Is this flight control and they figured they can sell my seat on my original flight for more so they bumped me to a later flight?
AA, USCARE, NW, have only rarely done this.
Nov 21, 2006 | 2:20 pm
#2
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,452
My thoughts: A lot of those 2-3 minue shifts may have to do with United's decreasing turn times and increasing aircraft utilization. If I recall correctly from the 3Q earnings call, O'Hare is currently going through the process of implementing those changes, with the freed-up excess capacity being shifted to Dulles.
As far as I know, the other airlines you mentioned are not currently actively making such changes.
As far as I know, the other airlines you mentioned are not currently actively making such changes.
Nov 21, 2006 | 2:26 pm
#3
Original Poster
Join Date: Oct 2006
Location: USA
Programs: DL PM, Hyatt Globalist
Posts: 2,369
Originally Posted by rch4u
My thoughts: A lot of those 2-3 minue shifts may have to do with United's decreasing turn times and increasing aircraft utilization. If I recall correctly from the 3Q earnings call, O'Hare is currently going through the process of implementing those changes, with the freed-up excess capacity being shifted to Dulles.
As far as I know, the other airlines you mentioned are not currently actively making such changes.
As far as I know, the other airlines you mentioned are not currently actively making such changes.
it just seems excessive. and what happens if I don't call 1800india? (as a 2P that is all I ever get).
Nov 21, 2006 | 2:32 pm
#4
Join Date: Sep 2006
Location: LAX
Posts: 1,212
Originally Posted by Dr_wanderlust
The SIN trip is LAS-SFO-HKG-SIN and SIN-NRT-SFO-LAS. no direct ORD issue.
it just seems excessive. and what happens if I don't call 1800india? (as a 2P that is all I ever get).
it just seems excessive. and what happens if I don't call 1800india? (as a 2P that is all I ever get).
Nov 21, 2006 | 2:33 pm
#5
Original Poster
Join Date: Oct 2006
Location: USA
Programs: DL PM, Hyatt Globalist
Posts: 2,369
Originally Posted by mzkaiser
It isn't excessive to change flight times by a few minutes either way. It is excessive if they cancel the flights you are on and cause you to be rebooked on flights hours before or after your original itin.
one of the recent changes downgraded us from E+ to E- (although we were upgraded to F (757) ) .
Nov 21, 2006 | 5:29 pm
#6
Join Date: Oct 2000
Location: PDX
Programs: AS MVP, HH Silver VIP, IHG Platinum, SPG Gold
Posts: 723
I've found that Simon only insists I speak to ICC if I have multiple segments with sched changes. The one I had with 1/4 segs changed, he handled the confirmation himself. And, as a 2P, for the other itins with multiple sched changes, I waited until 9 pm PST and got a nice lady in Honolulu 
If at first you don't get US CSRs, call call again!
If at first you don't get US CSRs, call call again!
Nov 21, 2006 | 5:33 pm
#7
Join Date: Jul 2005
Location: ORD
Programs: AA GLD; UA 2P; HHonors GLD; SPG
Posts: 793
Originally Posted by ptpinit
I've found that Simon only insists I speak to ICC if I have multiple segments with sched changes. The one I had with 1/4 segs changed, he handled the confirmation himself. And, as a 2P, for the other itins with multiple sched changes, I waited until 9 pm PST and got a nice lady in Honolulu If at first you don't get US CSRs, call call again!
If at first you don't get US CSRs, call call again!
Nov 21, 2006 | 6:46 pm
#8
Join Date: Sep 2004
Location: NYC
Posts: 1,082
I actually recently had a positive schedule change experience. The flight I had booked had an enormous layover in SFO. The schedule changed so that my first flight departs 1:45 later than originally scheduled and therefore cuts my layover by more than half. So, for all the negative schedule change stories... here is a positive one! ^
Last edited by UA840; Nov 21, 2006 at 6:55 pm Reason: typo.
Nov 21, 2006 | 6:52 pm
#9
FlyerTalk Evangelist
Join Date: Oct 2005
Location: UKB
Posts: 11,436
My schedule change is postive also. My connection in SFO got cut by 30 minutes better than my orignal 3 hour connection 
Nov 21, 2006 | 7:08 pm
#10
In memoriam
Join Date: Feb 2004
Posts: 692
Originally Posted by Dr_wanderlust
I don't care about the minor changes. it is excessive to insist that each time I call 1800india.
Maybe there could be a setting where it's like "don't call me unless it's a change of more than 30 minutes (or a cancellation, flight number change, etc.)."
Nov 22, 2006 | 12:16 am
#11
Join Date: Jun 2005
Location: Boston
Programs: MM
Posts: 289
Originally Posted by Dr_wanderlust
The SIN trip is LAS-SFO-HKG-SIN and SIN-NRT-SFO-LAS. no direct ORD issue.
it just seems excessive. and what happens if I don't call 1800india? (as a 2P that is all I ever get).
it just seems excessive. and what happens if I don't call 1800india? (as a 2P that is all I ever get).
Nov 22, 2006 | 5:34 am
#12
Join Date: Feb 2003
Posts: 4,401
Originally Posted by Dr_wanderlust
it is excessive to insist that each time I call 1800india.
Here BTW is what I have discovered is the list of things you cannot do if there is a pending schedule change on your reservation: Check-in online, sponsor an upgrade for someone, change seat asignments online, exchange an e-ticket and *new* with ua.beta: you can't print a legible flight itinerary out as it prints every friggin segment, pre and post schedule change (ie: seg1: depart 10:55a; seg2: depart 10:58a). I would say that at least 90%+ of my and my friend's flights have had schedule changes recently. 90%. That in and of itself is indeed excessive in my book.
Last edited by HeadInTheClouds; Nov 22, 2006 at 7:34 am
Nov 22, 2006 | 10:36 am
#13
Join Date: Oct 2000
Location: PDX
Programs: AS MVP, HH Silver VIP, IHG Platinum, SPG Gold
Posts: 723
Originally Posted by FlyingToFly
What are the time slots where you are most likely to get a US CSR?
Nov 30, 2006 | 8:42 pm
#14
Join Date: Sep 2002
Location: Danville, CA
Posts: 146
I received an award paper ticket with UA and LH a month ago:
UA930 SFO-LHR
LH4751 LHR-MUC
LH4752 MUC-NAP
I just checked My Itineraries on the web and saw that there was a schedule change on all 3 segments. For the last segment, it's LH4754 instead of LH4752 arriving NAP 2 hours later than my original schedule. I'm no 1K/1P, so will United charge me $100 fee if I can find a different routing? And if I decide to keep the new schedule, do I need to request a new paper ticket with the new flight?
Thanks!
UA930 SFO-LHR
LH4751 LHR-MUC
LH4752 MUC-NAP
I just checked My Itineraries on the web and saw that there was a schedule change on all 3 segments. For the last segment, it's LH4754 instead of LH4752 arriving NAP 2 hours later than my original schedule. I'm no 1K/1P, so will United charge me $100 fee if I can find a different routing? And if I decide to keep the new schedule, do I need to request a new paper ticket with the new flight?
Thanks!
Nov 30, 2006 | 9:31 pm
#15
Join Date: Jun 2000
Location: CO
Posts: 816
The thing to remember is to put off reissuing till the last possible moment since if the trip is months away you can be sure there will be future schedule changes. In fact, I just reissued 4 tkts for Asia this evening that are for travel in a couple of weeks.