I was supposed to fly IAD-SAN yesterday afternoon and was upgraded with CR1s to F. My upgrades (out and back) confirmed a few weeks ago. Yesterday about 12 hours before the flight UA cancelled the flight due to crew. I was automatically rebooked on the next flight but in Y, as F was already full. I was only spending a couple hours in SAN for a meeting and when they rebooked me, I was placed on a flight that landed in SAN one hour before my return trip to IAD, which meant I couldn't attend my meeting and there was no reason to take the trip, so I had to cancel the entire itinerary. The two CR1s I used expire this month (March) and now since UA cancelled my flight I will lose the upgrades. Coincidentally I'm also flying to LAX on Saturday (Apr. 1) and also upgraded to F and am confirmed with different CR1s. Here is my question: I called MP and explained the situation and requested that the March CR1s be extended *just one day* so I can use them and not lose them, as UA cancelled my flight. It thought it would be fair since I had confirmed the upgrade a while back and now I can't redeem them. I was given a flat out "NO" by the MP Prem Exec desk. I just don't think that seems fair. A one day extension should not be a problem, especially given this situation. Am I out of line? Should I call back again and speak with someone else? Thanks for the input!
I would try again with another agent. It seems like a small request given the disruption they caused you.
There are lots of things in life that are not fair. Will this wrinkle matter 5 years from now? Will it matter 3 months form now? You have to decide how much energy you want to give it. A little tenacity then move on - that's my philosophy.
Does anyone know if they track such requests? I.e. if I do call back again (which I intend to do) will it not say somewhere in my record that I already called a few hours back with the same request? I think if I were running the company I would track these things so I didn't have to pay people to answer the same questions over and over for the same people.
Quote:
"If at first you don't succeed, hang up and call again ..."
You left out the rest of the quote:Originally Posted by sftrvlr
Repeat after me:"If at first you don't succeed, hang up and call again ..."
"If that fails, give up. No use making a damned fool of yourself."
Everyone has their own idea of what fair is and that's why we have rules. In your situation, you are asking for someone at MP to break (or maybe bend) a rule to suit you. Considering your situation, you may find a sympathetic ear if you call again.
As my tennis coach used to say: sometimes the ball bounces in your favor and sometimes it doesn't. But you hit it, so live with it.
As my tennis coach used to say: sometimes the ball bounces in your favor and sometimes it doesn't. But you hit it, so live with it.
I think it is totally unfair but DAHGUY makes a lot sense below -- Good philosphy ^
Quote:
Originally Posted by dahguy
There are lots of things in life that are not fair. Will this wrinkle matter 5 years from now? Will it matter 3 months form now? You have to decide how much energy you want to give it. A little tenacity then move on - that's my philosophy.
My answer is "probably not".
If they track this, then they will need a huge database to annotate every pax request.
If they track this, then they will need a huge database to annotate every pax request.
Quote:
Originally Posted by uaflyer15
Does anyone know if they track such requests? I.e. if I do call back again (which I intend to do) will it not say somewhere in my record that I already called a few hours back with the same request? I think if I were running the company I would track these things so I didn't have to pay people to answer the same questions over and over for the same people.
They don't seems to keep note of a lot of things these days.
On another line, I called a few weeks ago to make an award reservation with Aeromar, which is a UA partner. When I called the agent asked a supervisor and they both didn't knew I could redeem on Aeromar so the agent asked me to call again in a few hours when MP would be open. I hang up, call back maybe 45 minutes later, same agent! I didn't recognized her, but when I asked the same question again, she said "You called before, do you remember, I asked you to call back in 3 hours"
On another line, I called a few weeks ago to make an award reservation with Aeromar, which is a UA partner. When I called the agent asked a supervisor and they both didn't knew I could redeem on Aeromar so the agent asked me to call again in a few hours when MP would be open. I hang up, call back maybe 45 minutes later, same agent! I didn't recognized her, but when I asked the same question again, she said "You called before, do you remember, I asked you to call back in 3 hours"