They don't seems to keep note of a lot of things these days.

On another line, I called a few weeks ago to make an award reservation with Aeromar, which is a UA partner. When I called the agent asked a supervisor and they both didn't knew I could redeem on Aeromar so the agent asked me to call again in a few hours when MP would be open. I hang up, call back maybe 45 minutes later, same agent! I didn't recognized her, but when I asked the same question again, she said "You called before, do you remember, I asked you to call back in 3 hours"