24 hour cancellation window after hold?
#1
Original Poster



Join Date: Jul 2004
Location: YVR
Programs: AC SE, AY Gold, Accor Plat, various CC hotel status
Posts: 2,981
24 hour cancellation window after hold?
Does the 24 hour cancellation rule still applies if the ticket was held up to the very last minute?
#2
Join Date: Apr 2000
Posts: 746
My understanding is the 24 hour clock starts ticking once you purchase the ticket, regardless of the hold period.
#3
Original Poster



Join Date: Jul 2004
Location: YVR
Programs: AC SE, AY Gold, Accor Plat, various CC hotel status
Posts: 2,981
Originally Posted by drjhwang
My understanding is the 24 hour clock starts ticking once you purchase the ticket, regardless of the hold period.
#4
FlyerTalk Evangelist


Join Date: Jun 2002
Location: n.y.c.
Posts: 14,059
And it's important to note that it is in fact a 24-hour cancellation window, not a "til midnight tomorrow" one.
#5
Original Poster



Join Date: Jul 2004
Location: YVR
Programs: AC SE, AY Gold, Accor Plat, various CC hotel status
Posts: 2,981
Originally Posted by nerd
And it's important to note that it is in fact a 24-hour cancellation window, not a "til midnight tomorrow" one.
#6
Join Date: Oct 2004
Location: PHX
Programs: AA EXP
Posts: 1,461
Originally Posted by drjhwang
My understanding is the 24 hour clock starts ticking once you purchase the ticket, regardless of the hold period.
I put a domestic reservation on hold on Wednesday and then purchased the ticket Thursday evening. By Friday afternoon I ended up not needing the ticket so I called and cancelled under the 24 hour rule. No questions asked... no problems.
This all happened last week.
#7
Join Date: Mar 2005
Location: Chicago
Programs: Formerly: UA 1K, SPG Gold, Marriott Silver, FT Addicts Anonymous; Currently: Grounded
Posts: 829
Is this 24 hr cancellation policy still in place? I know US got rid of theirs because of the new HP partnership, just want to make sure UA still has it before I book a ticket.
Thanks
Thanks
#8
Join Date: Aug 2002
Location: SFO
Programs: HH Silver, SPG Gold, PC Plat, IC Royal Ambassador, UA 1K, Founder www.SeatExpert.com , CO Platinum
Posts: 1,924
Still the case for UA tickets. As another poster mentioned, 24 hours from when you purchased the ticket, and not until midnight the next day.
#9




Join Date: Dec 2001
Location: Florida
Programs: UA 2MM
Posts: 1,923
It might be worth repeating that this 24-hour rule is for purchases from United only, not from travel agents or other booking sources:
http://www.united.com/page/article/0,,1510,00.html
http://www.united.com/page/article/0,,1510,00.html
#10




Join Date: Apr 2005
Programs: UA 1K, MM
Posts: 443
Originally Posted by BangkokTraveler
It might be worth repeating that this 24-hour rule is for purchases from United only, not from travel agents or other booking sources:
http://www.united.com/page/article/0,,1510,00.html
http://www.united.com/page/article/0,,1510,00.html
#11
Join Date: Nov 2005
Programs: UAL 1K MM, HHonors Diamond, Hyatt Globalist
Posts: 871
Originally Posted by lancelot21
... I couldn't figure out how to cancel online, though--I assume you can?
#12
FlyerTalk Evangelist



Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,895
Originally Posted by SMF Rider
AFAIK you cannot cancel online.
For a held ticket, go to "my itineraries." Then hit the, "view past trips" link. Once that page comes up (and the computer usually takes a while), find your held itinerary, open it, and hit the cancel link.
To refund a ticket within the 24 hours, just go to the ticket refund part of ual.com. Find your itin. And request the refund.
#13
Join Date: Aug 2005
Programs: UA 1K, USAirways, AA, CO,DL,WN,Midwest
Posts: 196
The other day I booked an itn for July. By mistake I had my return oinAugust rather then July (when my seceretary was putting it on the calendar she wondered why I was gone for a whole month rather then 3 days). I called UA. I was 17 minutes over the 24 hour period. The agent said he had to charge me $100.00 to change just the last segment from August to July. He spoke to his supervisor who told him to charge me. He suggested that I connect with a supervisor and see if they would waive the fee for the 17 minutes. I spoke to one, and she changed the month (no different routing or anything) for free. I asked her why she did it without any grief unlike the other supervisor. She said she looked at my UA record, 940,000 miles lifetime miles, eigth consecutive year as 1K and over 2 million FF miles and she said as far as she was concerend it was a "no brainer". Guess the other supervisor would not have agreed! It is 24 hours, not midnight!

