IADtoWhere

Wow web support just told me I need 1 CR-1 per segment

UPDATE:Called 1-800-UNITED1 and they were able to fix it after I explained Regional upgrade policy.

UPDATE2: Turns out the Agent just applied a systemwide instead of the regional, starting second hour on the phone with ICC.

Resolved: Fourth Web support agent fixed the problem after conferring with mileage plus.

SFOTerry

Nobody?

dfreeman02

Why are you talking to Web Support at all? A 1K res agent should easily be able to handle this.

IADtoWhere

I'm not a 1K I was sponsored on this by a GS.

GoingAway

If the GS was willing, they'd have a quicker route to call and get this fixed the next time. It's their certificate, so they are involved

thargore

I recently flew SFO-IAD-BRU-IAD-DEN-SFO, and about half the legs did not give me mileage credit. I called the number and I received credit for all of the legs except for the first one - SFO-IAD.

They said that the ticket shows 'open' and therefore I didn't fly that leg so I can't get the miles. I am a bit perplexed by this, because I know I didn't walk from San Francisco to Washington, and they do acknowledge that I was on my connecting flight there, so I don't know what to say.

I think I may have been upgraded on the first leg (I am Star Alliance Gold) but I don't remember that, all I know is I went to the airport that morning and got on my flight to Washington. I asked the person on the phone if they could search my name to see if I flew on a different ticket, but they told me they don't have the ability to do that, only their central office can do that if they receive a request in writing.

So I wrote to them, and they sent me back a letter saying I had an open ticket and therefore they had to reject my mileage claim (I don't think they even read my letter explaining and asking them to search for what other ticket I must have flown under). So at this point what do I do? I know I flew with united, I guess I didn't fly under the ticket number they originally assigned to me (I don't know why - that's their problem), and I don't have the boarding pass (fly a few times a week, and during this timeframe I was moving across the country, so all my stuff is a bit disorganized - I have gone through my pile of boarding passes, but not found this one).

I am not really satisfied with the service I have received, especially as a frequent flyer with United, what would you experts here suggest I do?

GoingAway

Do you have the boarding pass from the flight? If you have that, you can send it in maybe with a copy of the ticket to and write that you flew the entire ticket. It might help.

bmvaughn

Ask for a refund for that segment

UNITED959

So here's a summary of the latest bonehead changes made to united.sux.

(Sidebar: Despite it being the preferred carrier of trailer park trash, US Airways actually has a great and FUNCTIONING website.)


When I do a multi-city itinerary and go back, all the airport fields are blank so I need to re-enter them each time;

Now the homepage makes a "click" when the display ads rotate; it never did this before. Whenever I hear that click, I think of the gillion pop-ups that result from landing onto cheap porn sites;

I'm always asked if I want to store my Secure Flight data even when it's already stored;

It seems there's a limit of 10-15 routings per segment, max. Sigh, I miss the days when we could edit the HTML to display 50+ routings. Or here's an idea, AA allows users to specify the amount of routings they want to see;

I miss the "tabs" that allowed easy switching between schedule, price, and flexible


Overall, I've lost all hope in United's ability to provide simple-to-use, reliable ecommerce service. This thing must have more band-aids than J&J, and it's just an absolutely annoying piece of crap website. I cringe whenever I need to buy a ticket on United.

cowboy

Ever since the new UAL.com web site has been rolled out I have been unable to make a reservation with my laptop. Whether it is a home or work, I price the ticket, slect seats, click the key to pay for it, and then the screen says that UAL.com is having technical issues and I need to try back later.

I have not made, nor has our IT Dept. made any changes in our protocols; I checked with our credit card department and there have been no declines.

I have tried many different times, called the web support: they said they were having problems; called the 1K desk, they said I should call web support; called Customer Service, they said I should call web support; I have sent emails, and they say they are forwarding them to web support.

Everyone is nice, everyone offers to make the reservation for me over the phone, which I have had to do; but I really like making my own reservations and exploring options.

Has anyone else had a similar problem?

Cowboy

nevansm

I've had no problems. Used Chrome, Firefox and IE 8 to make reservations in the past 3 weeks. What browser are you using? Are you SURE you IT department hasn't changed zone or security settings and didn't tell you?

If you're using IE, try Chrome, it works perfectly fine for me.

Pegasus23

I had a similar problem...found out the date on my computer was not correct...created all sorts of problems. When I called around to tech support got the same answers you wrote.

Check date & reboot.

Also, Chrome is amazing...it almost worked with the wrong date.

1P

Apologies if this has been posted elsewhere recently.

Today I have been unable to make .bomb display anything except the lowest economy fares, despite saying I want to upgrade on a Y/B or M/H fare. All I get back is W and S fares, which are useless to me since I want (a) the mileage bonus on a B fare and (b) I don't want to have to copay. I know those fares are there, because expert mode shows me they are.

Is this just a temporary glitch, or does the new-appearance website not work in the same way anymore?

sensei

Just tried it and it works fine for me-- pulled up both H and B fares!

1P

Tried again just now and got a new message telling me that I have a valid upgrade but no eligible itineraries exist on these dates. By this they mean that there is no NC availability on one or more of the flights (and they're wrong about that, at least in one direction, according to .bomb).

More crucially, this means I no longer have the option of booking an upgradeable fare, requesting an upgrade, and then waiting for it to clear when new inventory opens up.

Is this a new 'enhancement' ?