Consolidated Thread to Post Your UA Website Experiences/Complaints
Nov 20, 2008, 5:11 pm
#1756
Join Date: Sep 2005
Location: New York
Programs: UA, Starwood, Marriott, Hyatt. RewardsNetwork dining.
Posts: 210
Plus I can't seem to get through to them on the telephone.
Nov 22, 2008, 8:29 am
#1757
Join Date: Feb 2007
Location: JAX
Programs: DL Silver Medallion
Posts: 2,671
So our travel agent recently changed an international itinerary: LHR-ORD-JAX became FRA-ORD-JAX, leaving two days earlier. I logged in and all of the flights were still showing in the same itinerary, but I was able to request an upgrade and select seats for the new flights. Now, when I log in I still see the flights and the waitlisted u/g, but when I go to select seats it skips the FRA-ORD flight and goes right to the ORD-JAX (new segment). 
Its been like this for a couple days now; since I first put in for the u/g and initially picked seats. I was able to select an ok seat in E+ on FRA-ORD flight but would still like to be able to move it around.
Any ideas??
Its been like this for a couple days now; since I first put in for the u/g and initially picked seats. I was able to select an ok seat in E+ on FRA-ORD flight but would still like to be able to move it around.
Any ideas??
Last edited by drummingcraig; Nov 22, 2008 at 8:30 am Reason: Added info.
Nov 24, 2008, 11:17 am
#1758
Join Date: Jun 2007
Posts: 4,640
This is really bothering me. Under my itineraries I have an itin for MRY-SFO-JFK with travel starting on January 17th, but my itineraries says MRY-SFO. Yet when I look at the details it shows confirmed on both the MRY-SFO and SFO-JFK legs.
Nov 26, 2008, 3:45 pm
#1759
Join Date: Jun 2006
Location: Houston, TX
Posts: 166
cannot access my itineraries
4:44 pm CST
I can open united.com just fine but if I try to access my mileage summary or itineraries, I get a while blank page.
Sorry it could be my problem. when I open from IE instead of Firefox, it opened fine. There could be some information that website cannot process with my current session.
I can open united.com just fine but if I try to access my mileage summary or itineraries, I get a while blank page.
Sorry it could be my problem. when I open from IE instead of Firefox, it opened fine. There could be some information that website cannot process with my current session.
Dec 1, 2008, 5:38 pm
#1760
Join Date: Jun 2007
Posts: 4,640
Another 10 minutes wasted due to having to call about a flight number change. 
Good thing I know how to bypass the entire phone tree, otherwise I would have spent 40 minutes trying to get it to understand me (just yell "AGENT" at the top of your lungs).
Good thing I know how to bypass the entire phone tree, otherwise I would have spent 40 minutes trying to get it to understand me (just yell "AGENT" at the top of your lungs).
Dec 2, 2008, 8:14 am
#1761
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,304
seat assignment
Just had the pleasure to click through the seats on a lengthy itinerary. The A320s were fine, the 2 segments on the new cabin 763 and 744 worked like a charm, and 4 out of 5 777 legs were straightforward.
Only one NRT segment could not be assigned with any tricks. On the spot it toggled to another seat than the one I chose. And when logging out and in again, the assignment was gone for good.
Calling helped for the time I was on the phone with the agent. Upon the next login, the seat was free again.
Any haunted 777XCs out there
?
Only one NRT segment could not be assigned with any tricks. On the spot it toggled to another seat than the one I chose. And when logging out and in again, the assignment was gone for good.
Calling helped for the time I was on the phone with the agent. Upon the next login, the seat was free again.
Any haunted 777XCs out there
?
Dec 2, 2008, 8:23 am
#1762
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,304
seat assignment
dupe thanks to new firefox
Last edited by weero; Dec 2, 2008 at 8:28 am Reason: dupe thanks to new firefox :rolleyes:
Dec 2, 2008, 8:56 pm
#1763
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Chicago
Programs: AA EXP
Posts: 11,957
Dec 3, 2008, 2:33 am
#1764
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,966
Unable to complete any bookings right now...
There was an error in processing your request. Please see the message below for instructions.
We are unable to retrieve flight information at this time. Please try again later.
E - 4350 - 10520
There was an error in processing your request. Please see the message below for instructions.
We are unable to retrieve flight information at this time. Please try again later.
E - 4350 - 10520
Dec 3, 2008, 2:42 am
#1765
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,966
Now this:
E --- --
E --- --
Dec 3, 2008, 7:59 pm
#1766
Join Date: Jan 2005
Location: ORD
Programs: 1K, MM, Marriott Plat
Posts: 427
logging off dot bomb
Anyone else have a problem logging off the UAL web site? I did a search-no luck. Everytime I log off, it takes me to a blank page and 50% of the time I need to close IE and restart it. Even if I click on home icon still hangs 50% of the time. This was true prior to upgrading from XP to Vista???
BTW, called UAL tech support and they stated that it is a one-time problem with my PC-no help.
BTW, called UAL tech support and they stated that it is a one-time problem with my PC-no help.
Dec 3, 2008, 8:06 pm
#1767
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
It has been an on-going joke within threads (maybe never it's own thread) for awhile. I don't remember logging out ever working for me on any platform. Simple bugs like this perpetuate ".bomb". I personally, and for the most part, like united.com.
Dec 3, 2008, 8:07 pm
#1768
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,462
Firefox? Delete cookies?
Dec 3, 2008, 8:08 pm
#1769
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,197
I frequently have trouble logging out (infinite redirection) and logging in (I need to open up a second tab to "wake up" Firefox). But I rarely log out anyway - only when I need to check + 1's account.
Dec 3, 2008, 8:15 pm
#1770
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,047
Been a problem for the longest time with IE. If logging out, it takes you to an error page.
I also find if you just type in another url, it locks up as well.
I also find if you just type in another url, it locks up as well.