Missing Flight Segement - UA Claims I was not on plane
Jan 22, 2012, 6:53 am
#1
Original Poster
Join Date: Apr 2008
Location: EWR/PHL
Programs: UA 1MM, UA Gold, Marriott Lifetime Titanium
Posts: 48
Missing Flight Segement - UA Claims I was not on plane
Last week trip is a multi-city with 6 segments. First 4 on UA metal, last 2 on CO. Fly PHL-ORD then ORD-MSP.
Go to check in next day for MSP-DEN, there is a problem. UA claims I did not fly ORD-MSP. I present boarding pass and great desk agent fixes the remainder to the trip as it has been zeroed out.
All the segments post except ORD-MSP. I try to correct this via the UA website and it is telling me that I did not fly the segment.
Does anyone have a suggestion to correct this problem? Do we now have to start taking pictures of ourselves in the seat to prove that we were on one of their plans.
Thanks in advance - Ross
Go to check in next day for MSP-DEN, there is a problem. UA claims I did not fly ORD-MSP. I present boarding pass and great desk agent fixes the remainder to the trip as it has been zeroed out.
All the segments post except ORD-MSP. I try to correct this via the UA website and it is telling me that I did not fly the segment.
Does anyone have a suggestion to correct this problem? Do we now have to start taking pictures of ourselves in the seat to prove that we were on one of their plans.
Thanks in advance - Ross
Jan 22, 2012, 7:48 am
#2
Join Date: Apr 2004
Location: Central Virginia
Programs: UA 2MM
Posts: 1,231
If it can not be corrected on line you will have to call the MileagePlus desk. They will do it with out a hassle.
Jan 22, 2012, 9:34 am
#3
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Location: HaMerkaz/Exit 145
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Do you still have the BP?
Jan 22, 2012, 9:44 am
#4
Join Date: Nov 2000
Location: ATL/TLV/SDF
Programs: AA EXP, UA LT Ag, Marriott LT Ti, Hyatt Glob, Avis PC, Busted-Knuckles Club Grand Poobah.
Posts: 2,598
This is why I keep boarding cards until the segments have all posted. We shouldn't have to do this -- it's 2012 for pete's sake -- anymore, but it's an old habit I picked up when I was flying NW a lot and they had... issues.
Jan 22, 2012, 10:03 am
#5
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Yes the last time this happened to me was on a day WX canceled many flights Into and out of DEN. UA invented a new flight number on the fly to COS and I did not initially get credit nor did it work online. I had to explain the situation but was credited that day. It is best to do this as soon as possible while M+ is able to confirm the circumstances.
Jan 22, 2012, 1:02 pm
#6
Original Poster
Join Date: Apr 2008
Location: EWR/PHL
Programs: UA 1MM, UA Gold, Marriott Lifetime Titanium
Posts: 48
Thanks for the responses. I do still have the BP. I keep them until they post.
I will try calling MP tomorrow and see if this can be corrected.
I will try calling MP tomorrow and see if this can be corrected.
Jan 23, 2012, 8:56 am
#7
Join Date: Jan 2005
Location: ORD
Programs: UA 1K, HH Diamond, SPG Platinum, Marriott Gold, Hertz 5*, Avis First
Posts: 115
Had a similar situation with regard to flight segments not posting. Website wouldn't take the info, so I called. Waited 8 weeks and was on the point of despairing and calling again (needed the segments for 1K) when they finally posted. Amusingly, about a week later, I got a letter in the mail denying my credit request, stating that the segments in question were not in a miles-earning fare class. These were CO flights, and what ended up posting to my account were in Y, earning 1.5x EQM/EQS.
Jan 23, 2012, 9:23 am
#8
Suspended
Join Date: Nov 2007
Posts: 8,796
I had a similar issue. I remember as I was getting on board I did not hear the normal "Beep" as they scanned my BP. I did not think much of it until I arrived in destination (FRA I think) I found that they had unloaded my checked bags and canceled my connecting flight. Ugh, that took some time to fix
Now when I board I listen for the beep ^
Now when I board I listen for the beep ^
Jan 23, 2012, 9:40 am
#9
Original Member
Join Date: May 1998
Location: CT/NY
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I had a similar issue. I remember as I was getting on board I did not hear the normal "Beep" as they scanned my BP. I did not think much of it until I arrived in destination (FRA I think) I found that they had unloaded my checked bags and canceled my connecting flight. Ugh, that took some time to fix
Now when I board I listen for the beep ^
Now when I board I listen for the beep ^
Jan 23, 2012, 1:56 pm
#10
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Don't worry about it. Call M+ and tell them this:
"How can get to MSP without taking ORD-MSP and I can still earn MSP-DEN?"
"How can get to MSP without taking ORD-MSP and I can still earn MSP-DEN?"
Jan 23, 2012, 4:53 pm
#11
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Join Date: Nov 2007
Posts: 8,796
They even canceled my return flight from Europe. It was a mess
Jan 23, 2012, 10:50 pm
#12
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Forget doing a page - what about the pax count/mismatch. If the bp didn't scan properly, and the pax not properly onloaded - wouldn't there be a mismatch between the numbers on the computer and the count they do onboard before departing?
Jan 24, 2012, 12:43 am
#13
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
But I've never understood why possession of the BP would constitute proof that the segment was actually flown.