Flight cancelled 3 months prior to departure -Please help me with my specific options
Dec 17, 2011, 8:05 pm
#46
Original Poster
Join Date: Dec 2011
Posts: 16
I don't think that's my point. As I see it, United can change anything they like as long as they accommodate me in a "reasonable manner". They best they can do for me is to have my family fly TWO days prior to our scheduled/confirmed and paid for reservations. I do not consider TWO days prior acceptable.
Dec 17, 2011, 8:35 pm
#47
Join Date: Oct 2009
Posts: 842
g_leyser, Thanks for the suggestion. I just called. No seats available for Mileage travel, UAL or CO on that date. I'll keep working. Interesting idea on the one-way. That might work. I could then buy a one-way on AirTran out of Indy. $308 one-way
SAT lawyer. Thanks. I just sent her a note.
Mike, I really hope to still resolve this in a reasonable manner. I realize at this point that there are no "seats" in the regular reservations available. If someone would of only handled this when the switch to the Continental aircraft was made, problem solved. At least call me personally to resolve the matter.
SAT lawyer. Thanks. I just sent her a note.
Mike, I really hope to still resolve this in a reasonable manner. I realize at this point that there are no "seats" in the regular reservations available. If someone would of only handled this when the switch to the Continental aircraft was made, problem solved. At least call me personally to resolve the matter.
Dec 18, 2011, 9:37 pm
#48
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
You're correct. I can certainly get a refund. That might be what I end up doing. I really consider this similar to a denied boarding. Would that be ok to just get a refund. You're still stranded at the airport? No, the airline is required to get you to your destination in a timely manner and still owes you money or other compensation. Wouldn't that be great for oversold situations. Just refund the money to the people who are denied boarding and go on. That would cause a riot! Here, I purchased tickets 10 months in advance and now they want me to travel on a different day because they changed aircraft without any compensation???
Dec 20, 2011, 7:28 am
#49
Original Poster
Join Date: Dec 2011
Posts: 16
Update: I'm not sure who or how, but my reservation is now changed back to the original March 23rd, but on a Continental flight. No seat assignments, but at least back on the same day! Thanks for all the suggestions and help.
Dec 20, 2011, 9:54 am
#50
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,039
I love a happy ending 
Dec 20, 2011, 11:17 am
#51
Join Date: Aug 2010
Location: SF Bay Area
Programs: MileagePlus
Posts: 412
Go to United.com (My reservations>Reservation details>Select seats) using PNR # or current ticket number. I looks like right now 27A abd 31B are the only seats available. I strongly recommend getting them now. As this flight is CO metal row 8,10,11,12,14 and 20 will open up 24 hrs prior to departure if availble. CO phone or airport agents may also be able to help with seat assignments. UA agents will not be able to assist until 3 March when SHARES is implemented at PMUA
Dec 23, 2011, 11:53 am
#52
Original Poster
Join Date: Dec 2011
Posts: 16
SFOFastAir,
Thanks for the advice. I didn't think about calling Continental. I just spend 14 minutes, getting cut off twice getting through to United India customer service. They said no seats were available. They suggested I don't worry about it. I have confirmed seats!!! They said the morning I check in, the customer service agents would be able to seat my family together. You gotta be kidding me... Anyway, I finally figured out to call Continental. First call, 10 seconds and talking to a great CS rep. She assigned four seats in the same row for my family. Also found out none of the TSA information transferred. Had to re-enter all family data, phone numbers and TSA information. Looks like my travel is finally looking up!!!
Thanks for the advice. I didn't think about calling Continental. I just spend 14 minutes, getting cut off twice getting through to United India customer service. They said no seats were available. They suggested I don't worry about it. I have confirmed seats!!! They said the morning I check in, the customer service agents would be able to seat my family together. You gotta be kidding me... Anyway, I finally figured out to call Continental. First call, 10 seconds and talking to a great CS rep. She assigned four seats in the same row for my family. Also found out none of the TSA information transferred. Had to re-enter all family data, phone numbers and TSA information. Looks like my travel is finally looking up!!!