IDB'ed from a UA Flight due to Seat Assignment Error - Help/Advice Sought
Oct 11, 2011, 9:38 am
#31
Join Date: Jun 2003
Location: Seattle WA
Programs: AS 100K, Marriott LT Platinum
Posts: 1,828
Just 6 posts up you said that a Specialist will call you within a week...
I gather you are eager to get the whole thing behind you, but seems like you need to give them at least a few days to reach out to you
I gather you are eager to get the whole thing behind you, but seems like you need to give them at least a few days to reach out to you
Oct 11, 2011, 9:40 am
#32
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,054
I've moved this thread into the legacy (pre-Frequent Flyer program merge) UA forum as the flight in question was on legacy UA and legacy UA policies (and, likely, employees) are involved here. I've also updated the thread title to help clarify the topic.
FlyinHawaiian, Co-Moderator
United Mileage Plus Forum
FlyinHawaiian, Co-Moderator
United Mileage Plus Forum
Oct 11, 2011, 9:46 am
#33
Original Poster
Join Date: Sep 2010
Posts: 1,900
The reason why I am so frustrated is that I don't have a reference number for the specialist who is slated to contact me. I called the number back simply to ask for the new reference number to put it in my records.
When I called, my old refernece number is closed so I can't get in touch with anyone right now.
Oct 11, 2011, 10:22 am
#34
Original Poster
Join Date: Sep 2010
Posts: 1,900
Just got a call from Executive Office.
Now listening to some lady complaign and say "noone says this merger was going to be easy".
And she is looking into it resolving this issue. No gauge change, nothing else. She needs to call over to United.
Now listening to some lady complaign and say "noone says this merger was going to be easy".
And she is looking into it resolving this issue. No gauge change, nothing else. She needs to call over to United.
Oct 11, 2011, 11:32 am
#35
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
Again, I am curious as to the JFK-ORD leg. Who operated it and when was it? I realize this isn't the leg you are having difficulties with, but I am curious as to who operated JFK-ORD on UA/CO when you say that the person you spoke with needed to talk to UA.
Oct 11, 2011, 11:46 am
#36
Original Poster
Join Date: Sep 2010
Posts: 1,900
It was a PHL to ORD flight. I travel so much from DEN to PHL, JFK, LGA, I got confused by the airport.
The flight was CO4285.
I spoke to an executive at United, but is now in Continental office. She can access the United record, but has to verify maximum compensation with United first. She is supposed to call by 5 pm.
Oct 11, 2011, 12:26 pm
#37
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
Forgive me.
It was a PHL to ORD flight. I travel so much from DEN to PHL, JFK, LGA, I got confused by the airport.
The flight was CO4285.
I spoke to an executive at United, but is now in Continental office. She can access the United record, but has to verify maximum compensation with United first. She is supposed to call by 5 pm.
It was a PHL to ORD flight. I travel so much from DEN to PHL, JFK, LGA, I got confused by the airport.
The flight was CO4285.
I spoke to an executive at United, but is now in Continental office. She can access the United record, but has to verify maximum compensation with United first. She is supposed to call by 5 pm.
CO also flies ORD-DEN, but most are still UA, and with the "she had to talk to UA" it was confusing. You cleared it up for me, thnx!
Oct 11, 2011, 12:39 pm
#38
Join Date: Oct 2003
Programs: UA 1K, HH Gold, Hyatt Diamond
Posts: 223
First, the DOT really is the place to take this one. Even if UA tries to claim "equipment substitution", it sounds like the case is arguable. DOT at least needs to hear that UA refused to pay at the time of the IDB.
Sadly, the DOT rules have no fixed minimum for compensation; it's just a multiple of the REMAINING one-way fare, with a maximum cap. The "remaining" part hits lots of folks, since the calculation of it is typically opaque. If UA had bumped you at JFK, it would be easier. Since it was at the connecting point, they'll make up a number. Another thing to complain to DOT about, and I sincerely hope you do -- it's a bug in the rules that needs to be fixed.
DOT complaints work fine by email or phone.
Do not settle for vouchers. They owe you a check. PM me if you get stuck.
Sadly, the DOT rules have no fixed minimum for compensation; it's just a multiple of the REMAINING one-way fare, with a maximum cap. The "remaining" part hits lots of folks, since the calculation of it is typically opaque. If UA had bumped you at JFK, it would be easier. Since it was at the connecting point, they'll make up a number. Another thing to complain to DOT about, and I sincerely hope you do -- it's a bug in the rules that needs to be fixed.
DOT complaints work fine by email or phone.
Do not settle for vouchers. They owe you a check. PM me if you get stuck.
Oct 11, 2011, 12:49 pm
#39
Original Poster
Join Date: Sep 2010
Posts: 1,900
First, the DOT really is the place to take this one. Even if UA tries to claim "equipment substitution", it sounds like the case is arguable. DOT at least needs to hear that UA refused to pay at the time of the IDB.
Sadly, the DOT rules have no fixed minimum for compensation; it's just a multiple of the REMAINING one-way fare, with a maximum cap. The "remaining" part hits lots of folks, since the calculation of it is typically opaque. If UA had bumped you at JFK, it would be easier. Since it was at the connecting point, they'll make up a number. Another thing to complain to DOT about, and I sincerely hope you do -- it's a bug in the rules that needs to be fixed.
DOT complaints work fine by email or phone.
Do not settle for vouchers. They owe you a check. PM me if you get stuck.
Sadly, the DOT rules have no fixed minimum for compensation; it's just a multiple of the REMAINING one-way fare, with a maximum cap. The "remaining" part hits lots of folks, since the calculation of it is typically opaque. If UA had bumped you at JFK, it would be easier. Since it was at the connecting point, they'll make up a number. Another thing to complain to DOT about, and I sincerely hope you do -- it's a bug in the rules that needs to be fixed.
DOT complaints work fine by email or phone.
Do not settle for vouchers. They owe you a check. PM me if you get stuck.
I will wait to hear from this representative. If she doesn't provide a reasonable solution, I will contact the DOT.
What is their complaint number?
Oct 11, 2011, 12:52 pm
#40
Join Date: Oct 2003
Programs: UA 1K, HH Gold, Hyatt Diamond
Posts: 223
202-366-2220 or http://airconsumer.dot.gov/CP_AirlineService.htm
Oct 11, 2011, 12:54 pm
#41
Original Poster
Join Date: Sep 2010
Posts: 1,900
202-366-2220 or http://airconsumer.dot.gov/CP_AirlineService.htm
I will wait to hear from UA. If they don't provide anything substantial, I will promptly call the DOT.
Oct 11, 2011, 1:05 pm
#42
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
Good luck going forward. I hope you get the cash and all the vouchers, since you certainly deserve them.
Mike
Oct 11, 2011, 2:19 pm
#43
Original Poster
Join Date: Sep 2010
Posts: 1,900
You have the patience of a saint. A saint with a lot of patience. It sounds like you have been lied to, neglected and in all other ways treated like something that one would find on the bottom of one's shoe after walking through Old McDonald's farm. Exactly how many specialists do they need to call you?
Good luck going forward. I hope you get the cash and all the vouchers, since you certainly deserve them.
Mike
Good luck going forward. I hope you get the cash and all the vouchers, since you certainly deserve them.
Mike
The lady from Continental gave me a call back. Yes, the same plane (757) left the airport that was scheduled.
However, they were only offering me $350 in cash. Here is the reasoning:
1/2 my one way itinerary was completed without IDB. The total airfare (for the roundtrip) was $701. Therefore, they determined that one way airfare was $350. Since one leg was complete, that $175. Therefore, they are going to offer me 2x the requirment...or $350.
Whatever. Im going to the DOT.
Oct 11, 2011, 2:40 pm
#44
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
I lost patience over the phone just now.
The lady from Continental gave me a call back. Yes, the same plane (757) left the airport that was scheduled.
However, they were only offering me $350 in cash. Here is the reasoning:
1/2 my one way itinerary was completed without IDB. The total airfare (for the roundtrip) was $701. Therefore, they determined that one way airfare was $350. Since one leg was complete, that $175. Therefore, they are going to offer me 2x the requirment...or $350.
Whatever. Im going to the DOT.
The lady from Continental gave me a call back. Yes, the same plane (757) left the airport that was scheduled.
However, they were only offering me $350 in cash. Here is the reasoning:
1/2 my one way itinerary was completed without IDB. The total airfare (for the roundtrip) was $701. Therefore, they determined that one way airfare was $350. Since one leg was complete, that $175. Therefore, they are going to offer me 2x the requirment...or $350.
Whatever. Im going to the DOT.
* If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation doubles (400% of your one-way fare, $1300 maximum).
http://airconsumer.dot.gov/publicati...tm#overbooking
Oct 11, 2011, 2:50 pm
#45
Original Poster
Join Date: Sep 2010
Posts: 1,900
I believe It should be 400% of the unused portion of your itin.
* If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation doubles (400% of your one-way fare, $1300 maximum).
http://airconsumer.dot.gov/publicati...tm#overbooking
* If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation doubles (400% of your one-way fare, $1300 maximum).
http://airconsumer.dot.gov/publicati...tm#overbooking