E+ Refund Question
Aug 20, 2011 | 3:49 pm
#1
Original Poster
Join Date: Jun 2011
Location: IAH
Programs: UA 1K, Marriott Plat
Posts: 363
E+ Refund Question
I am now a CO Silver with the link to UA Premier. I booked my first flight on UA metal a moth before I made status and was told by the person at UA res that if I purchased E+, I would pay for it at the time of ticketing, but they would refund the price if I was Premier by the time of the flight. Well the flight came around the other week and I had made status for the year. I submitted a refund request at united.com and got this email back: "Economy plus charges are non-refundable therefore we can not honor your refund request." I called the UA elite line through CO, and the agent just directed me back to the website. Any suggestions on how to get the refund?
Thanks
Thanks
Aug 20, 2011 | 8:43 pm
#2
Join Date: Apr 2004
Location: Central Virginia
Programs: UA 2MM
Posts: 1,231
I am now a CO Silver with the link to UA Premier. I booked my first flight on UA metal a moth before I made status and was told by the person at UA res that if I purchased E+, I would pay for it at the time of ticketing, but they would refund the price if I was Premier by the time of the flight. Well the flight came around the other week and I had made status for the year. I submitted a refund request at united.com and got this email back: "Economy plus charges are non-refundable therefore we can not honor your refund request." I called the UA elite line through CO, and the agent just directed me back to the website. Any suggestions on how to get the refund?
Thanks
Thanks
Aug 20, 2011 | 9:48 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,202
There are some situations where a refund would be due. For sure, if you end up in E-, that is one reason a refund would be processed (this would possibly happen in the case of an aircraft swap or irrops). Other reports have said that if you have bought E+, but get upgraded (i.e. applied for a mileage upgrade, etc. and get it) that they have been refunded also.
However, I don't think earning status after buying an E+ seat is a reason a refund will be given. I know this is definitely the case for the annual E+ option.
However, I don't think earning status after buying an E+ seat is a reason a refund will be given. I know this is definitely the case for the annual E+ option.
Aug 21, 2011 | 9:19 am
#4
Join Date: Nov 2007
Location: IAD
Programs: No Loyalty to any airline
Posts: 2,378
I agree; the terms and conditions state it's nonrefundable unless you purchase an upgrade to a premium cabin or an E+ seat is not available.
Unfortunately, you can't always believe what an agent tells you.
Unfortunately, you can't always believe what an agent tells you.