I am now a CO Silver with the link to UA Premier. I booked my first flight on UA metal a moth before I made status and was told by the person at UA res that if I purchased E+, I would pay for it at the time of ticketing, but they would refund the price if I was Premier by the time of the flight. Well the flight came around the other week and I had made status for the year. I submitted a refund request at united.com and got this email back: "Economy plus charges are non-refundable therefore we can not honor your refund request." I called the UA elite line through CO, and the agent just directed me back to the website. Any suggestions on how to get the refund?

Thanks