Smisek comments today re service culture
Apr 14, 2011, 1:00 pm
#61
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http://www.ausbt.com.au/united-conti...an-747-service
Thank god! As someone who flies UA LAX-SYD at least 3 times a year normally in E+ this is welcome news!
Thank god! As someone who flies UA LAX-SYD at least 3 times a year normally in E+ this is welcome news!
Apr 14, 2011, 1:38 pm
#62
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I know they have an RFP out for AVOD on the 747.
Apr 14, 2011, 4:58 pm
#63
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+1. So true. It's great that UA focuses on their top tier of customers, but it can't be at the expense of the E- passenger. A friend who flies UA a few times a year muses that -- in her experience -- UA's new marketing slogan might as well be "At United we put the U in FU." Lots of truth in humor.
I would love to see the new UA have great customer service not just for elites, one that can help normal customers navigate a very user-unfriendly system that most people don't understand (different fare bases, how upgrades work, who gets bumped, etc, etc). Put that together with good service from FAs and GAs and you're already WAY ahead of any other legacy carrier in the US. It wouldn't be perfect, but it would be a good start.
Apr 15, 2011, 5:16 pm
#64
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Whoa! Did he just say AKL-IAH Daily? That's amazing! and it would certainly be a change that I like!
Smi/J says....
Smi/J says....
“Let’s say you want to fly between Auckland and Houston, and you want flights on a daily basis. We have our (Continental) Houston hub, we have our single carrier network with United and we have the power of Star Alliance. That market is dependent on the 787 – we will not fly that route without the 787. But with the 787 we can make money on that route. That’s one reason we’re very excited about getting that airplane.”
Apr 15, 2011, 8:18 pm
#65
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Of course, it's yet another example of Jeff living the CO legacy because we all know AKL-LAX or AKL-SFO is a much more desirable and lucrative route than AKL-IAH.
(But you have to keep IAH alive and the biggest hub so we don't forget about CO...
)
Apr 15, 2011, 11:28 pm
#66
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That was announced pre-merger as the first CO 787 route.
Of course, it's yet another example of Jeff living the CO legacy because we all know AKL-LAX or AKL-SFO is a much more desirable and lucrative route than AKL-IAH.
(But you have to keep IAH alive and the biggest hub so we don't forget about CO...)
Of course, it's yet another example of Jeff living the CO legacy because we all know AKL-LAX or AKL-SFO is a much more desirable and lucrative route than AKL-IAH.
(But you have to keep IAH alive and the biggest hub so we don't forget about CO...
)
Apr 16, 2011, 1:03 am
#67
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Apr 16, 2011, 8:08 am
#68
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Of course, it's yet another example of Jeff living the CO legacy because we all know AKL-LAX or AKL-SFO is a much more desirable and lucrative route than AKL-IAH.
As for AKL-SFO, I can't help but notice that QF just dropped SYD-SFO... to fly from SYD to Texas (DFW), in order to connect with a partner's USA midcon hub. Apparently QF didn't find SFO all that lucrative.
So, midcon hub in Texas, using a smaller plane (787) for a smaller market (AKL), the West Coast is already covered by an alliance partner out of LAX... doesn't seem all that stupid to me.