Upgrading with miles question...
Dec 19, 2003 | 3:48 pm
#1
Original Poster
Join Date: Oct 2003
Location: Santa Barbara, CA
Programs: AA Executive Platinum, UA Gold/MM, HH Diamond, Bonvoy Titanium, IHG Diamond/Ambassador, Hyatt Explor
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Upgrading with miles question...
I'm using miles in my account to upgrade my girlfriend from Y to C JFK-SFO-LAX then LAX-JFK. Call the 1K desk to request the upgrade, 1K CSR said 30,000 miles will be deducted from my account, but when I went to my local airport to authorize the use of my miles the local agent took out 45,000 miles! I thought SFO-LAX is consider a connection within a segment and only one mileage upgrade award is needed. Who is right?
Dec 19, 2003 | 3:53 pm
#2
Join Date: Sep 2002
Location: washington, dc
Programs: UAL 1K, DL gold, SPG Plat, HH Diam
Posts: 24
Every time I've upgraded with miles it was done on a one-way basis. Should have only been 30,000 miles regargless of number of segments.
Also, if you girlfriend was on a Y fare, it should only be 8,000 each way instead of 15,000.
Also, if you girlfriend was on a Y fare, it should only be 8,000 each way instead of 15,000.
Dec 19, 2003 | 4:16 pm
#3
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,459
Is SFO a connection or a stopover?
Dec 19, 2003 | 6:47 pm
#4
Join Date: Nov 2001
Location: Washington, DC
Programs: UA1K MM, BA Gold, Hyatt LT Globalist, Bonvoy LTE, IHG Diam, HH Gold, Amtrak Sel Exec
Posts: 3,170
I'm sure your girlfriend is a wonderful person, but it surely cannot be worth spending 15K miles to upgrade SFO-LAX!! (and in my opinion not for JFK-SFO/LAX either unless it's the 763).
Dec 19, 2003 | 6:57 pm
#5
Original Poster
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by kv99:
I'm sure your girlfriend is a wonderful person, but it surely cannot be worth spending 15K miles to upgrade SFO-LAX!! (and in my opinion not for JFK-SFO/LAX either unless it's the 763).
</font>
I'm sure your girlfriend is a wonderful person, but it surely cannot be worth spending 15K miles to upgrade SFO-LAX!! (and in my opinion not for JFK-SFO/LAX either unless it's the 763).
</font>
Dec 20, 2003 | 7:59 am
#6
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Join Date: Apr 2001
Location: DCA
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15k miles covers one-way domestic including connections.
So as long as there's no stopover (>4 hrs domestic on the connection) then the total roundtrip is 45k miles.
A simple call should straighten this out.
My advice, however, is to place the call AFTER the trip. Wouldn't want a mileage redeposit to screw with the confirmed upgrade. (Just being overcautious...)
So as long as there's no stopover (>4 hrs domestic on the connection) then the total roundtrip is 45k miles.
A simple call should straighten this out.
My advice, however, is to place the call AFTER the trip. Wouldn't want a mileage redeposit to screw with the confirmed upgrade. (Just being overcautious...)
Dec 20, 2003 | 8:57 am
#7
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,725
I'm sure gleff's "45k" is a typo. He meant 30k.
-David
-David
Dec 20, 2003 | 12:08 pm
#8
Original Poster
Join Date: Oct 2003
Location: Santa Barbara, CA
Programs: AA Executive Platinum, UA Gold/MM, HH Diamond, Bonvoy Titanium, IHG Diamond/Ambassador, Hyatt Explor
Posts: 2,172
Thanks for everyone's input. I called the 1K desk and straighten everything out.