For the last 36 hours, I have been trying to view some JFK-NRT itineraries (I can price them on Expedia but I want to look at seat availbility before booking).

If I log in with my MP number and select Shop for Flights, I get the dreaded "The page cannot be found" message.

If I don't log in and try to get the itinerary to come up from the general site, I get:

No Qualifying Flights
The system is unable to build your itinerary with the information provided. Here are some things you can try:
Choose larger cities
Select another city near your destination that may have a larger airport.
Break your trip into multiple segments
Go to the multi-city air search page to rebuild your itinerary using several legs.
Please, go back and try again.

I don't fly UA very often. Are they trying to drive customers away on purpose? Is anyone else having this problem?

------------------
Vasant

Did you call their customer support? They should be ableto help you with a problem like this, I'd imagine.

"Problem with UA website?"

Hahahahaha. The lousy design and un-functionality of the website is the main problem, not just the daily snafus, such as the one you're describing, that occur. (I'm completely understating my displeasure)

U.C. RIP

From home I can *NEVER* access their web site at all ... DNS time out or so. Everything else - other airline sites work fine. Indeed UA's is the only major website I've encountered where this happens.

Guess I'll have to call customer support ... I hate having to do the stuff the hard way!

------------------
Vasant

[Edited for typo]

[This message has been edited by vasantn (edited 10-20-2003).]

Have you tried deleting temporary Internet files?

For the past three days I was unable to view my mileage summary. I phoned web support and they wanted me to delete all of the cookies on my machine, not just the UAL ones. I said no. So then they wanted me to delete my temporary Internet files and it worked! I can now view the mileage summary page.

------------------
Latitudes.

For my part, I travel not to go anywhere, but to go. I travel for travel�s sake. The great affair is to move; to feel the needs and hitches of our life more nearly; to come down off this feather-bed of civilisation, and find the globe granite underfoot and strewn with cutting flints.
Robert Louis Stevenson (1850�1894)

Remember when you used to call tech support (in any company) and the first thing they would suggest is to reboot your machine? It was always just a way to get rid of you. Well, the "delete all of your cookies" is the new way to get rid of you.




------------------
Bob