Number One Complaint about UA
Oct 31, 2009, 2:18 pm
#16
Suspended
Join Date: Dec 2006
Location: Paris, France
Programs: Over-entitled UA 1PMM; JetSmarter; HHonors Gold
Posts: 9,723
ICC, or more specifically, customer care agents who are not able to perform beyond a transactional level. (That being said, the 1K and GS support has been great)
On second thought, let me change mine:
The contentious relationship between management and employees that spills over into and negatively affects the customer experience.
On second thought, let me change mine:
The contentious relationship between management and employees that spills over into and negatively affects the customer experience.
Last edited by iluv2fly; Oct 31, 2009 at 2:25 pm Reason: merge
Oct 31, 2009, 3:09 pm
#17
Join Date: Jun 2007
Location: DEN & AOK
Programs: UA 2MM, Marriott Plat, Hyatt Diamond, SPG
Posts: 330
Tough decision- so many choices! But I'd have to say
StarNet blocking makes me
StarNet blocking makes me
Oct 31, 2009, 3:25 pm
#18
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 1,949
showing the fares online without taxes included
inability for them to send me my 1k card even though i've requested it 3 times but they still seem to have only the initial request in the system every time i call to see why i havent received the card (i made 1k the day that deqms posted)
inability for them to send me my 1k card even though i've requested it 3 times but they still seem to have only the initial request in the system every time i call to see why i havent received the card (i made 1k the day that deqms posted)
Oct 31, 2009, 4:18 pm
#19
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,571
This is the first thing that comes to mind, but I have to say I didn't leave United because of its inability to provide a consistent experience. Starnet blocking is the reason I left, so I would have to say that's my number one complaint.
Oct 31, 2009, 4:23 pm
#20
Join Date: Apr 2001
Location: HNL
Posts: 1,097
1. too few 3 class aircraft;
2. too few international destinations;
3. dated lounges
not #1 but numbers 1, 2 and 3...
2. too few international destinations;
3. dated lounges
not #1 but numbers 1, 2 and 3...
Oct 31, 2009, 4:29 pm
#21
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
Oct 31, 2009, 5:48 pm
#22
FlyerTalk Evangelist
Join Date: Apr 2005
Location: SMF
Programs: UA Gold, 1 MM
Posts: 11,632
Another vote for Starnet blocking
Oct 31, 2009, 6:08 pm
#23
Join Date: Jan 2008
Location: YYZ/HKG
Programs: AA/EP, PC/RA
Posts: 1,119
.bomb for sure!
Oct 31, 2009, 6:21 pm
#24
Join Date: Apr 2008
Location: SYD; Central Coast, NSW
Programs: UA, 1K 2MM
Posts: 947
Devaluing of MP and more specifically, 1K benefits, with bogus "enhancements"
Oct 31, 2009, 6:24 pm
#25
Join Date: Jun 2001
Location: Brattleboro, VT
Posts: 706
As of today, and it changes frequently, I vote for showing the fare without taxes or fees.
Oct 31, 2009, 7:06 pm
#26
Join Date: Jan 2007
Location: San Diego
Programs: UA Gold MM, Marriott Bonvoy Gold Elite
Posts: 179
Starnet blocking!
Oct 31, 2009, 7:37 pm
#27
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
Service/attitude is number of for me. Inconsistency is close second.
Oct 31, 2009, 8:00 pm
#28
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
I echo others sentiments about the lack of knowledge with different agents. I suspect this is because of a lack of training pure and simple. The agents are mostly pleasant and want to help but they don't know all the ins and outs of their jobs. I mean this is their profession in life, you would think they would be the most perpared to answer your questions and guide you through their companies policies. I blame UA for the lack of training as I don't think the agents are incompetent on their own, there is a reason.
(OK, I know that's two things...)
Oct 31, 2009, 8:07 pm
#29
Suspended
Join Date: Oct 2009
Location: Chicago
Posts: 1
The inconsistencies in customer service rank high with me - at times I've had the rudest service for no apparent reason other than asking a question - and other times I feel like I'm the only flier they have...
the recent fares w/o taxes/fees is a total scam.
the recent fares w/o taxes/fees is a total scam.
Oct 31, 2009, 8:24 pm
#30
Join Date: May 2009
Location: CID, MSN
Programs: UA, AA, Delta
Posts: 245
Ridiculously high fares from my home airport to anywhere. Cheaper to drive to O'Hare and fly out of there.