Number One Complaint about UA

 
Old Oct 31, 09, 12:27 pm
  #1  
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Number One Complaint about UA

What is everyone's biggest complaint or one thing they'd like to see improved at UA. One thing only (no lists) and no long explanations please.
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Old Oct 31, 09, 12:29 pm
  #2  
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Old Oct 31, 09, 12:29 pm
  #3  
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Consistency - UA employees' consistent knowledge of and application of rules and policies and their published exceptions.
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Old Oct 31, 09, 12:30 pm
  #4  
 
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.bomb
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Old Oct 31, 09, 12:43 pm
  #5  
 
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Originally Posted by Ocn Vw 1K View Post
Consistency - UA employees' consistent knowledge of and application of rules and policies and their published exceptions.
+1

s
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Old Oct 31, 09, 12:53 pm
  #6  
 
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Originally Posted by swixo View Post
+1

s
...and specifically, the -UP fares and what they really mean with respect to a confirmed seat in F, especially during IRROPS.
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Old Oct 31, 09, 1:03 pm
  #7  
 
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Lack of ability to upgrade certain cheap-o fares. My company buys only low-cost tickets for my business travel, and about 50% of the time I can't upgrade them with any instrument - 500 e-cert, SWU, Willie Wonka Golden Ticket, etc.
I heard AA is better about this.
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Old Oct 31, 09, 1:05 pm
  #8  
 
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I echo others sentiments about the lack of knowledge with different agents. I suspect this is because of a lack of training pure and simple. The agents are mostly pleasant and want to help but they don't know all the ins and outs of their jobs. I mean this is their profession in life, you would think they would be the most perpared to answer your questions and guide you through their companies policies. I blame UA for the lack of training as I don't think the agents are incompetent on their own, there is a reason.
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Old Oct 31, 09, 1:33 pm
  #9  
 
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1. Starnet Blocking
2. Charging for Wine/Beer in Y on International Flights
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Old Oct 31, 09, 1:38 pm
  #10  
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Attitude.

I think a consistent customer-centric attitude would address virtually every one of the issues.
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Old Oct 31, 09, 1:53 pm
  #11  
 
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Ted (it still lives!)
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Old Oct 31, 09, 2:07 pm
  #12  
 
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Management's negative impact on the front-line employees.
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Old Oct 31, 09, 2:11 pm
  #13  
 
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-reduction of mainline service to my home market (RJ creep).
-difficulty in obtaining confirmed upgrade for SWUs, especially when having to upfare
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Old Oct 31, 09, 2:12 pm
  #14  
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Mutinous / vindictive employees who act with impunity.
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Old Oct 31, 09, 2:14 pm
  #15  
 
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Lack of common sense.

Especially when someone wants to pay them money (UFC) and they refuse to accept it and let the seat go empty. (IAD->BRU denied upgrade for cash, seats went empty)
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