Overseas/traveling 1K members can call US 1K line for free from abroad

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May 10, 2009, 6:16 am

#61

seanthepilot

formerly known as 2lovelife

Join Date: Dec 2000

Location: ORF : UA_Premier_Gold4Life, Bonvoy_titanium, Accor_Plat

Posts: 6,952

Quote:

Originally Posted by babyjesus

I just got the message "You have dialed a number that's not available from your calling area." I call from Thailand about 2x/week, most recently a few days ago. Has something changed?

I had the same experience today.

May 10, 2009, 8:42 am

#62

Original Poster

Join Date: Nov 1999

Location: if it's Thursday, this must be Belgium

Programs: UA 1K MM

Posts: 6,484

hmm, sorry to hear that -- I wonder the access is being reduced to certain countries only?

May 10, 2009, 8:11 pm

#63

redburgundy

Join Date: Sep 2003

Location: Rockville MD USA

Programs: UA former 1K MM

Posts: 2,184

As a last resort, you can follow this advice from united.com:

From outside the U.S. and Canada, please call 001-605-399-2411.

May 11, 2009, 5:38 am

#64

babyjesus

Join Date: Sep 2005

Location: CNX

Programs: GM

Posts: 266

Quote:

Originally Posted by redburgundy

As a last resort, you can follow this advice from united.com:

From outside the U.S. and Canada, please call 001-605-399-2411.

From Thailand, you get "the number you have called is no longer in service."

May 11, 2009, 8:18 am

#65

redburgundy

Join Date: Sep 2003

Location: Rockville MD USA

Programs: UA former 1K MM

Posts: 2,184

Quote:

Originally Posted by babyjesus

From Thailand, you get "the number you have called is no longer in service."

Odd, it works OK in the US. It actually takes you to MP Customer Svce, not to UA Reservations.

May 12, 2009, 10:50 pm

#66

Muckus

Join Date: Apr 2006

Location: LAX

Programs: UA 1K MM, AA EXP, BA Silver, Marriott Plat., Hertz Pres. Circle, Avis First

Posts: 917

The 1K "Toll-Free Calling Guide" number doesn't work from Vietnam either

Just tried the AT&T access number and got an operator, but they would not connect me to United with 1K number. They said it is not set up for toll free dialing and would require some form of payment. I also tried the other United 800 numbers on their website, to no avail. Does anyone have any advice?

May 12, 2009, 10:55 pm

#67

little_dc

Join Date: Dec 2007

Location: HNL

Posts: 588

Not working for me in Germany...

May 13, 2009, 3:16 am

#68

BangkokTraveler

Join Date: Dec 2001

Location: Florida

Programs: UA 2MM

Posts: 1,918

Quote:

Originally Posted by babyjesus

From Thailand, you get "the number you have called is no longer in service."

I just tried from my mobile here in Thailand. The AT&T put the call through without asking for a calling card but the call got the error "you have dialed a number which cannot be reached from your calling area".

May 13, 2009, 3:26 am

#69

jswong

Join Date: Aug 2005

Location: WLG, New Zealand

Programs: UA LTG QF LTG/P1 NZ*E

Posts: 1,890

Not working here in New Zealand either

This had better be a technical glitch!

Jeff

Jun 12, 2009, 4:30 pm

#70

jswong

Join Date: Aug 2005

Location: WLG, New Zealand

Programs: UA LTG QF LTG/P1 NZ*E

Posts: 1,890

Just tried again and can report it is back up and working again

Jeff

Jun 12, 2009, 4:32 pm

#71

MatthewLAX

FlyerTalk Evangelist

Join Date: Feb 2007

Location: Los Angeles / Basel

Programs: UA 1K MM, AA EXP, Hyatt Globalist

Posts: 26,971

This perk was very helpful when I was in OZ last March.

Mar 14, 2010, 12:07 pm

#72

Original Poster

Join Date: Nov 1999

Location: if it's Thursday, this must be Belgium

Programs: UA 1K MM

Posts: 6,484

bumping this up as a public service announcement. Hopefully the numbers are still working.

Mar 14, 2010, 12:54 pm

#73

Shareholder

FlyerTalk Evangelist

Join Date: Sep 1999

Location: Toronto, Ontario, Canada

Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat

Posts: 38,187

Quote:

Originally Posted by TA

bumping this up as a public service announcement. Hopefully the numbers are still working.

This service is intended only for GSs/1Ks to contact UA when outside NAmerica and it is not intended to be widely disseminated. I've successfully contacted UA using the number in past months from various countries, but from the numbers provided on the 1K site.

Mar 14, 2010, 8:17 pm

#74

transpac

FlyerTalk Evangelist

Join Date: Sep 1999

Posts: 12,375

Quote:

Originally Posted by TA

bumping this up as a public service announcement. Hopefully the numbers are still working.

IME, as long as you can reach a local AT&T access number and hear the "AT&T" greeting, then you can dial the 1K number. I use this all the time here in Thailand, 001-999-111-11, where I pay no local access charges from my fixed or mobile lines. Thanks for originally posting about this, I would have missed it in the 1K pack, as it has saved me a lot of time and money.

Thanks also for the bump, I'm sure a lot of new 1K's might not be aware of this valuable information.

Mar 20, 2010, 7:31 pm

#75

ozstamps

FlyerTalk Evangelist

Join Date: Jun 2000

Location: Sunny SYDNEY!

Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold

Posts: 32,333

I spent 10 mins on da.bomb just now looking for the access to the 1K only site to get the access number.

It used to be easily visible but be darned if I could find it today?

I gave up and paid for the call as it was urgent.

Glen