Charge for first bag?
Jul 25, 2024 | 6:44 pm
#1
Original Poster
Join Date: Dec 2020
Posts: 16
Charge for first bag?
When I made my reservation, the website said the first bag was included.
I immediately got a Booking Confirmation that said the first bag was included.
I then got an eticket itinerary that said the first bag was $40.
I didn't us a United CC, and am just the lowest mileage member.
So, how much is my first bag? If $40, is there any point to complaining I was mislead?
I immediately got a Booking Confirmation that said the first bag was included.
I then got an eticket itinerary that said the first bag was $40.
I didn't us a United CC, and am just the lowest mileage member.
So, how much is my first bag? If $40, is there any point to complaining I was mislead?
Jul 25, 2024 | 6:46 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 2MM 1K
Posts: 16,594
When I made my reservation, the website said the first bag was included.
I immediately got a Booking Confirmation that said the first bag was included.
I then got an eticket itinerary that said the first bag was $40.
I didn't us a United CC, and am just the lowest mileage member.
So, how much is my first bag? If $40, is there any point to complaining I was mislead?
I immediately got a Booking Confirmation that said the first bag was included.
I then got an eticket itinerary that said the first bag was $40.
I didn't us a United CC, and am just the lowest mileage member.
So, how much is my first bag? If $40, is there any point to complaining I was mislead?
Jul 25, 2024 | 6:58 pm
#4
Join Date: Dec 2023
Location: SFO
Programs: Star Alliance
Posts: 1,366
When I made my reservation, the website said the first bag was included.
I immediately got a Booking Confirmation that said the first bag was included.
I then got an eticket itinerary that said the first bag was $40.
I didn't us a United CC, and am just the lowest mileage member.
I immediately got a Booking Confirmation that said the first bag was included.
I then got an eticket itinerary that said the first bag was $40.
I didn't us a United CC, and am just the lowest mileage member.
Jul 25, 2024 | 6:59 pm
#5
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 25,726
When I made my reservation, the website said the first bag was included.
I immediately got a Booking Confirmation that said the first bag was included.
I then got an eticket itinerary that said the first bag was $40.
I didn't us a United CC, and am just the lowest mileage member.
So, how much is my first bag? If $40, is there any point to complaining I was mislead?
I immediately got a Booking Confirmation that said the first bag was included.
I then got an eticket itinerary that said the first bag was $40.
I didn't us a United CC, and am just the lowest mileage member.
So, how much is my first bag? If $40, is there any point to complaining I was mislead?
UA is required to honor what it displays, so if you have a notice that it was free, they’ll need to honor that… but check to see if that’s what it really said, as opposed to “free if you use your United credit card to purchase the flight” or something.
I interpreted “lowest mileage member” as no status. If that’s actually Silver, then, yes — one bag.
Jul 25, 2024 | 7:01 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 2MM 1K
Posts: 16,594
$40 is standard bag charge if you dont have status or use a qualifying credit card for a fee waiver. Unless you have screenshot of $0, youre out of luck unless you can show you should have gotten a fee waiver based on status or use of qualifying credit card.
Note that a lot of people see $0* as $0, and miss the info the * refers to.
Note that a lot of people see $0* as $0, and miss the info the * refers to.