Feb 8, 2024, 11:40 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]
The refund process
1) You cancel the trip prior to day of departure. You will receive a notice of cancellation and nothing else.
2) You have 1 year from the original purchase date to reschedule travel (the new trip has to start within that one year period). The new travel must be in the same name as the original ticket. Keep the record locator (PNR) and e-ticket number to reference when rescheduling. (This will be a FFC)
3)At the time of rescheduling you will need to paid in full with new money the change fee. You will be able to apply the full purchase price of the original trip toward the new trip. The rescheduling /credit is handled by modifying the canceled record (not by start a brand new reservation and applying a credit).
4) If the new trip is less expensive, you will receive an e-voucher good for future travel. The e-voucher is good for 1 year from when it was issued and can be used by anyone.
5)After paying the full change fee, If requesting a refund, you need to applied to UA for a medical waiver (E-Ticket refund). When applying for the refund you will need to provide documentation (there is a method for uploading documents)In the case of relative or traveling companion's death: Please provide a death certificate.
If you are sick: Please provide a doctor’s note advising you not to fly.
If you have an immediate family who is sick: Please provide the name, address and telephone number of the hospital where they are admitted and the name of their doctor.
If you have jury duty: Please provide a copy of your jury duty notice.
If approved, our change fee will be refunded minus a $50 processing charge.
Note: If the medical certification forbids travel in the one year period, a full refund to original method of payment (versus e-voucher) is possible.There will see be a $50 processing fee.
United Airlines drops $50 fee for hardship refunds Nov 2015
From UA's Contract of Carriage {13 Dec 2013}
The refund process
1) You cancel the trip prior to day of departure. You will receive a notice of cancellation and nothing else.
2) You have 1 year from the original purchase date to reschedule travel (the new trip has to start within that one year period). The new travel must be in the same name as the original ticket. Keep the record locator (PNR) and e-ticket number to reference when rescheduling. (This will be a FFC)
3)
4) If the new trip is less expensive, you will receive an e-voucher good for future travel. The e-voucher is good for 1 year from when it was issued and can be used by anyone.
5)
If you are sick: Please provide a doctor’s note advising you not to fly.
If you have an immediate family who is sick: Please provide the name, address and telephone number of the hospital where they are admitted and the name of their doctor.
If you have jury duty: Please provide a copy of your jury duty notice.
Note: If the medical certification forbids travel in the one year period, a full refund to original method of payment (versus e-voucher) is possible.
United Airlines drops $50 fee for hardship refunds Nov 2015
From UA's Contract of Carriage {13 Dec 2013}
If a Passenger is unable to commence or continue travel because of the death or serious illness of the Passenger, the Passenger’s immediate family member(s), or the Passenger’s traveling companion(s), UA may waive or refund any applicable change fees (less a processing fee) associated with changing the ticket(s).
Immediate Family Member means spouse, children, step-children, foster children, legally adopted wards, son/daughter-in-law, grandchildren, parents, step-parents, legal guardians, mother/father-in-law, grandparents, brother/sister, step-brother/sister, half-brother/sister, brother/sister-in-law, aunts/uncles and nieces/nephews.
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread {Archive}
Dec 18, 2005, 9:41 am
#1
Original Poster
Join Date: Oct 2002
Location: Los Angeles, CA
Programs: DL PM
Posts: 1,094
Consolidated "Refunds/Cancellations Due to Illness/Death" Thread {Archive}
I recently purchased tkts for my in-laws to take them to Hawaii in Feb. but now one of them is having more serious health problems and will most likely be unable to take the trip. What are the chances of UA refunding, not crediting, both fares? I'm sure we could get a letter from her doctor and I am a 1K who was planning on taking the trip with them. Anyone have any experience with this? Thanks.
Dec 18, 2005, 9:42 am
#2
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Originally Posted by Jac747
I recently purchased tkts for my in-laws to take them to Hawaii in Feb. but now one of them is having more serious health problems and will most likely be unable to take the trip. What are the chances of UA refunding, not crediting, both fares? I'm sure we could get a letter from her doctor and I am a 1K who was planning on taking the trip with them. Anyone have any experience with this? Thanks.
Dec 18, 2005, 9:51 am
#3
Join Date: Apr 2005
Location: SFO
Programs: United 1P, Delta GM, HH Gold, Hyatt Diamond, Marriott Silver
Posts: 1,715
Originally Posted by lucky9876coins
0%
Dec 18, 2005, 9:57 am
#4
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Originally Posted by 90minfromJFK-CDG
Not at all true. The OP's status plus verifiable health concerns that preclude the in-laws from flying should help the cause.
Dec 18, 2005, 10:02 am
#5
Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,689
Originally Posted by lucky9876coins
Well, maybe you are right, if you catch someone on a really good day. I have never heard of a case where a ticket could be cancelled for "health reasons". Anyway, please report back what happens.
now it all depends on what "serious" is...
Cheers
Dec 18, 2005, 10:03 am
#6
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Originally Posted by sadiqhassan
Almost all the fare rules that i have seen say "non refundable. waived in case of serious illness / death of family member"
now it all depends on what "serious" is...
Cheers
now it all depends on what "serious" is...
Cheers
Dec 18, 2005, 10:21 am
#7
FlyerTalk Evangelist
Join Date: Oct 2004
Programs: Nah.
Posts: 13,967
Originally Posted by lucky9876coins
Never seen this...........
Dec 18, 2005, 10:27 am
#8
Join Date: Aug 2001
Location: SNA
Programs: Sixt Platinum, Avis Preferred Plus, Hertz President's Circle, Hilton Diamond
Posts: 3,557
I can't find anywhere where it says it's refundable due to illness, serious or not. I am looking at it now... it's a long list, did a search of "ill" or "sick" - nothing. I kept hitting "will" but absolutely no "ill" or "illness"
Dec 18, 2005, 10:34 am
#9
Join Date: Mar 2003
Location: Here today gone tomorrow
Programs: *G, ow Saph
Posts: 2,865
I was looking at tickets recently and reading the fare rules for the first time. It was definitely in there on an M fare. It was also ex-Int'l origin point, so there were a number of rules that I hadn't seen before on domestic fares.
But I've also rarely read through the complete domestic rules. I would be surprised if it's in there on a $200 S or T fare, but would be surprised if it isn't on some of the higher fare classes.
But I've also rarely read through the complete domestic rules. I would be surprised if it's in there on a $200 S or T fare, but would be surprised if it isn't on some of the higher fare classes.
Dec 18, 2005, 10:49 am
#10
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Have read fare rules, and don't see it.
Dec 18, 2005, 11:00 am
#11
Original Poster
Join Date: Oct 2002
Location: Los Angeles, CA
Programs: DL PM
Posts: 1,094
I will give it a try in any case, and even if they would credit the tkts to my account for a year, I'd be happy.
Dec 18, 2005, 11:04 am
#12
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Here is an example of the rules for my upcomming trip to SIN
16. PENALTIES
UNLESS OTHERWISE SPECIFIED
CANCELLATIONS
BEFORE DEPARTURE
TICKET IS NON-REFUNDABLE.
WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR FAMILY
MEMBER.
NOTE -
THE CHARGE IS WAIVED IN CASE OF ILLNESS OF
PASSENGER OR TRAVELING COMPANION OR DEATH OF
PASSENGER/FAMILY MEMBER/TRAVELING COMPANION.
VALID MEDICAL/DEATH CERTIFICATE IS REQUIRED.
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE.
NOTE -
THE CHARGE IS WAIVED IN CASE OF ILLNESS OF
PASSENGER OR TRAVELING COMPANION OR DEATH OF
PASSENGER/FAMILY MEMBER/TRAVELING COMPANION. VALID
MEDICAL/DEATH CERTIFICATE IS REQUIRED.
UNLESS OTHERWISE SPECIFIED
CANCELLATIONS
BEFORE DEPARTURE
TICKET IS NON-REFUNDABLE.
WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR FAMILY
MEMBER.
NOTE -
THE CHARGE IS WAIVED IN CASE OF ILLNESS OF
PASSENGER OR TRAVELING COMPANION OR DEATH OF
PASSENGER/FAMILY MEMBER/TRAVELING COMPANION.
VALID MEDICAL/DEATH CERTIFICATE IS REQUIRED.
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE.
NOTE -
THE CHARGE IS WAIVED IN CASE OF ILLNESS OF
PASSENGER OR TRAVELING COMPANION OR DEATH OF
PASSENGER/FAMILY MEMBER/TRAVELING COMPANION. VALID
MEDICAL/DEATH CERTIFICATE IS REQUIRED.
Dec 18, 2005, 11:06 am
#13
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Originally Posted by gfowler-ord-1k
Here is an example of the rules for my upcomming trip to SIN
16. PENALTIES
UNLESS OTHERWISE SPECIFIED
CANCELLATIONS
BEFORE DEPARTURE
TICKET IS NON-REFUNDABLE.
WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR FAMILY
MEMBER.
NOTE -
THE CHARGE IS WAIVED IN CASE OF ILLNESS OF
PASSENGER OR TRAVELING COMPANION OR DEATH OF
PASSENGER/FAMILY MEMBER/TRAVELING COMPANION.
VALID MEDICAL/DEATH CERTIFICATE IS REQUIRED.
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE.
NOTE -
THE CHARGE IS WAIVED IN CASE OF ILLNESS OF
PASSENGER OR TRAVELING COMPANION OR DEATH OF
PASSENGER/FAMILY MEMBER/TRAVELING COMPANION. VALID
MEDICAL/DEATH CERTIFICATE IS REQUIRED.
UNLESS OTHERWISE SPECIFIED
CANCELLATIONS
BEFORE DEPARTURE
TICKET IS NON-REFUNDABLE.
WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR FAMILY
MEMBER.
NOTE -
THE CHARGE IS WAIVED IN CASE OF ILLNESS OF
PASSENGER OR TRAVELING COMPANION OR DEATH OF
PASSENGER/FAMILY MEMBER/TRAVELING COMPANION.
VALID MEDICAL/DEATH CERTIFICATE IS REQUIRED.
AFTER DEPARTURE
TICKET IS NON-REFUNDABLE.
NOTE -
THE CHARGE IS WAIVED IN CASE OF ILLNESS OF
PASSENGER OR TRAVELING COMPANION OR DEATH OF
PASSENGER/FAMILY MEMBER/TRAVELING COMPANION. VALID
MEDICAL/DEATH CERTIFICATE IS REQUIRED.
Dec 18, 2005, 11:44 am
#14
Suspended
Join Date: Jul 2004
Posts: 17,769
Originally Posted by lucky9876coins
WOW! I stand corrected. My mistake.
Dec 18, 2005, 11:58 am
#15
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Originally Posted by BenjaminNYC
Yes. It was. Bad Lucky.
