Originally Posted by Jac747

I recently purchased tkts for my in-laws to take them to Hawaii in Feb. but now one of them is having more serious health problems and will most likely be unable to take the trip. What are the chances of UA refunding, not crediting, both fares? I'm sure we could get a letter from her doctor and I am a 1K who was planning on taking the trip with them. Anyone have any experience with this? Thanks.