Feb 3, 2024, 12:21 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is Consolidated UA Lost/Delayed Baggage Issues
DoT is proposing increased lost bag compensation -- increased from $3,500 to $3,800 effective 21 April 2021
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Suggested reading is UA's lost bag info on the web: Baggage Info, Checked Bag Issues, checked UA's Baggage tracing and Damaged Bags
Delayed baggage and claim form
Updated prior to June 2023 to removed the $1,500 statement
new statement
old statement
If were unable to find your bag after five days, you may be eligible for $1,500 for the value of your baggage and its contents without requiring any documentation.
If we cant find your bag after five days, well reimburse you for the value of your bag, its contents, and any fees you paid to check the bag. Receipts may be required and certain items might not be eligible for reimbursement. Depending on your trip, maximum claim limits may also apply.Contact a United Representative at the Baggage Resolution Center by calling: If the value of your lost bag and its contents is more than $1,500, you can document and claim a higher amount, with receipts. The most you can claim is $3,500 for flights within the U.S. There are different maximums for international flights. Customers whose baggage was delayed in a location other than their place of residence may submit a claim for reimbursement of interim expenses for the period during which the baggage was delayed, providing receipts. If the baggage is not found after five days, the customer may submit a claim for the lost baggage. The interim expenses will be deducted from the legal limit of reimbursement if the bag is permanently lost. Use the link below to submit a claim.
https://www.wheresmysuitcase.com/
When multiple carriers are involved, IATA convention on bag issues is that your claim is to be processed with the last carrier noted on the claim tag. that should have delivered the bags regardless on which carrier may or may not have created the issue.
Montreal Convention - Wikipedia
Montreal Convention - IATA
DoT is proposing increased lost bag compensation -- increased from $3,500 to $3,800 effective 21 April 2021
================================================== =
Suggested reading is UA's lost bag info on the web: Baggage Info, Checked Bag Issues, checked UA's Baggage tracing and Damaged Bags
Delayed baggage and claim form
Updated prior to June 2023 to removed the $1,500 statement
new statement
Bags that dont arrive with you at your destination are considered delayed. Customers whose bags were delayed somewhere other than where they live may submit a claim for reimbursement of expenses, along with receipts, for the period during which their bags were delayed. If the bags arent found after five days, the customer may also submit a claim for their lost bags. Reimbursed expenses will be deducted from the total we pay you if your bags are permanently lost. You can submit a claim below.
For bags still lost after five days
If we cant find your bag after five days, well reimburse you for the value of your bag, its contents, and any fees you paid to check the bag. Receipts may be required and certain items might not be eligible for reimbursement. Depending on your trip, maximum claim limits may also apply.
The fastest way to start a claim is online, using the button below.
https://baggageclaimform.united.com/...uagecode=en-us
You can also contact us at the Baggage Recovery Center to file a claim:
For bags still lost after five days
If we cant find your bag after five days, well reimburse you for the value of your bag, its contents, and any fees you paid to check the bag. Receipts may be required and certain items might not be eligible for reimbursement. Depending on your trip, maximum claim limits may also apply.
The fastest way to start a claim is online, using the button below.
https://baggageclaimform.united.com/...uagecode=en-us
You can also contact us at the Baggage Recovery Center to file a claim:
- From U.S. or Canada: 1-800-335-2247
- From Mexico: 001-866-563-3244
- From Asia-Pacific or Europe: country access code +800-33-55-2247
For bags still lost after five days
If we cant find your bag after five days, well reimburse you for the value of your bag, its contents, and any fees you paid to check the bag. Receipts may be required and certain items might not be eligible for reimbursement. Depending on your trip, maximum claim limits may also apply.Contact a United Representative at the Baggage Resolution Center by calling:
Toll-free from U.S. or Canada: 1-800-335-2247Toll-free from Mexico: 001-866-563-3244Toll-free from Asia-Pacific or Europe: country access code +800-33-55-2247
When multiple carriers are involved, IATA convention on bag issues is that your claim is to be processed with the last carrier noted on the claim tag. that should have delivered the bags regardless on which carrier may or may not have created the issue.
Montreal Convention - Wikipedia
The Montreal Convention changes and generally increases the maximum liability of airlines for lost baggage to a fixed amount 1,131 SDR per passenger (the amount in the Warsaw Convention is based on weight of the baggage). It requires airlines to fully compensate travelers the cost of replacement items purchased until the baggage is delivered, to a maximum of 1,131 SDR. At 21 days any delayed baggage is considered lost, until the airline finds and delivers it.
Limits on Baggage Liability
Domestic Baggage Liability
Domestic Baggage Liability
- For DOMESTIC flights, DOT regulation allows airlines to limit their liability for a lost, damaged, or delayed bag. Airlines are free to pay more than the limit, but are not required to do so.
- The maximum liability amount allowed by the regulation is $3,800 per passenger.
- For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Airlines are free to pay more than the limit, but are not required to do so.
- The Montreal Conventions international baggage liability limit is reviewed for inflationary adjustment every five years by the International Civil Aviation Organization (ICAO)
- In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply.
Consolidated UA Lost/Delayed Baggage Issues {Archive}
Jul 2, 2014, 7:24 am
#46
Join Date: May 2011
Posts: 5,814
Sorry to hear --
Did you purchase the ticket with a CC that has delay/lost baggage insurance? That is one possible route you can pursue if they keep finger pointing each other.
Did you purchase the ticket with a CC that has delay/lost baggage insurance? That is one possible route you can pursue if they keep finger pointing each other.
Jul 2, 2014, 7:30 am
#47
Join Date: Nov 2007
Location: OSH/ATW
Programs: Mileage Plus Silver, Marriott Rewards Lifetime Titanium
Posts: 258
Jul 2, 2014, 8:46 am
#48
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
However Never ever ever let the deliver carrier tell you to call the other airline. It is the delivery carriers absolute obligation to deliver the bag.
Jul 2, 2014, 9:07 am
#49
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,984
Jul 2, 2014, 9:16 am
#50
Join Date: Nov 2007
Location: OSH/ATW
Programs: Mileage Plus Silver, Marriott Rewards Lifetime Titanium
Posts: 258
Jul 6, 2014, 7:51 am
#51
Join Date: Apr 2012
Location: Alexandria, VA
Programs: UA 1K, DL, Marriott Gold
Posts: 35
Where is my bag?????
My flight from EWR to LHR at 2200 3 July was canceled. By the time they could get me there, it was not worth the trouble. I canceled the trip. Of course the baggage agent told me, that as a 1K, I am a VIP and the bags would be delivered no later than Friday night/Saturday morning. Now it is Sunday morning and they have yet to find them (if their "tracing" link is actually working).
Do I have any recourse? I am essentially stuck in NY waiting for my bags so that I can drive home to Virginia.
HELP!
Do I have any recourse? I am essentially stuck in NY waiting for my bags so that I can drive home to Virginia.
HELP!
Jul 6, 2014, 7:53 am
#52
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,616
My flight from EWR to LHR at 2200 3 July was canceled. By the time they could get me there, it was not worth the trouble. I canceled the trip. Of course the baggage agent told me, that as a 1K, I am a VIP and the bags would be delivered no later than Friday night/Saturday morning. Now it is Sunday morning and they have yet to find them (if their "tracing" link is actually working).
Do I have any recourse? I am essentially stuck in NY waiting for my bags so that I can drive home to Virginia.
HELP!
Do I have any recourse? I am essentially stuck in NY waiting for my bags so that I can drive home to Virginia.
HELP!
Seems as a 1K you'd have a bit more experience with baggage delays and problems.
Jul 6, 2014, 7:53 am
#53
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,901
You don't have to wait in the wrong city. If UA is really really late with your bags, they will deliver them just about anywhere -- a different state and perhaps even a different country. Just let them know that you are on the road a lot, you have moved on, and you need your bags delivered to [x] and they'll take care of it.
Jul 6, 2014, 8:05 am
#54
Join Date: Apr 2012
Location: Alexandria, VA
Programs: UA 1K, DL, Marriott Gold
Posts: 35
As a 1k for many years, miraculously I have not had many bag issues and the ones I have had were resolved quickly. The hitch: a second bag which was checked belongs to my 88 year old NY based parent. Not sure if they can split them.
If I don't hear from them today, I guess I will follow your advice and give them a new delivery address. Mom will have to wait.
If I don't hear from them today, I guess I will follow your advice and give them a new delivery address. Mom will have to wait.
Jul 6, 2014, 8:42 am
#55
FlyerTalk Evangelist
Join Date: Jan 2003
Location: Brooklyn, NY, USA
Programs: DL SM Plat, B6 TrueBlue, UA MP, AAdvantage
Posts: 10,008
As a 1k for many years, miraculously I have not had many bag issues and the ones I have had were resolved quickly. The hitch: a second bag which was checked belongs to my 88 year old NY based parent. Not sure if they can split them.
If I don't hear from them today, I guess I will follow your advice and give them a new delivery address. Mom will have to wait.
If I don't hear from them today, I guess I will follow your advice and give them a new delivery address. Mom will have to wait.
Jul 6, 2014, 8:55 am
#56
Join Date: Dec 2002
Location: BMG
Programs: UA Gold 1MM, HH Diamond, Hyatt Explorist, IHG Plat, Bonvoy Gold
Posts: 226
The bag tracking function on the website is practically useless. Call Reservations and ask them to transfer you to the Premier Baggage Resolution Service Center. They can give you much more up-to-date info on your bags.
Jul 10, 2014, 9:43 am
#57
Join Date: Mar 2013
Posts: 209
My bag and husband's bags were delayed on an EWR-LHR flight June 20. Bags were found and delivered to us in the UK 2 days later. I'm a bit confused about the claim form http://www.united.com/web/format/pdf...tyClaim_en.pdf
Since our belongings got to us in the end, we're only claiming for the interim clothing/toiletries we had to purchase. So what would we put on the last page, where we need to list the contents of our 2 suitcases? Would we itemize all the interim purchases we made, or just leave that page blank? It doesn't make sense to give a full list of every piece of clothing we had in the suitcase when they got to us in the end.
Since our belongings got to us in the end, we're only claiming for the interim clothing/toiletries we had to purchase. So what would we put on the last page, where we need to list the contents of our 2 suitcases? Would we itemize all the interim purchases we made, or just leave that page blank? It doesn't make sense to give a full list of every piece of clothing we had in the suitcase when they got to us in the end.
Jul 25, 2014, 12:43 am
#58
Join Date: May 2010
Location: DFW
Programs: American - Platinum Pro, Marriott - Platinum
Posts: 479
United Baggage Claim - what is reimbursable?
My parents were on the routing DEL-AUH-LAX-LAS-DFW itinerary with DEL-AUH-LAX on Etihad and rest on American.
The DEL-AUH=LAX flight was delayed following which Etihad put my parents on United LAX-DFW non-stop.
However their luggage did not arrive on the United flight in DFW and it's been 2 days now.
I filed a claim with United baggage and they said to submit claim form to get necessary items reimbursed from United. They don't mention what kind of items neither does the form mention anything.
We had 4 bags missing, and I recollect the United phone agent saying $75 per bag, but then another agent on a follow-up call said $75 per person.
Also they said once we get the bags, we can ask for United travel vouchers.
Any experiences how much they would offer and if/what we should ask? Also is the travel voucher in addition to reimbursement of interim expenses or it's one or the other?
Also any experiences on what should we submit for reimbursement? Just toothbrush, toothpaste etc. or slippers, pajamas etc as well? What else if anything? I understand it's all subject to interpretation so checking as we don't want to get dinged later, as I'm hearing reports that United reimburses partially...
Thanks in advance for the help.
The DEL-AUH=LAX flight was delayed following which Etihad put my parents on United LAX-DFW non-stop.
However their luggage did not arrive on the United flight in DFW and it's been 2 days now.
I filed a claim with United baggage and they said to submit claim form to get necessary items reimbursed from United. They don't mention what kind of items neither does the form mention anything.
We had 4 bags missing, and I recollect the United phone agent saying $75 per bag, but then another agent on a follow-up call said $75 per person.
Also they said once we get the bags, we can ask for United travel vouchers.
Any experiences how much they would offer and if/what we should ask? Also is the travel voucher in addition to reimbursement of interim expenses or it's one or the other?
Also any experiences on what should we submit for reimbursement? Just toothbrush, toothpaste etc. or slippers, pajamas etc as well? What else if anything? I understand it's all subject to interpretation so checking as we don't want to get dinged later, as I'm hearing reports that United reimburses partially...
Thanks in advance for the help.
Jul 25, 2014, 9:17 am
#59
Join Date: May 2010
Location: DFW
Programs: American - Platinum Pro, Marriott - Platinum
Posts: 479
Checking again to see if someone is willing to share experience, as to what is reimbursable under baggage claim?
And if I should ask for travel voucher on top of baggage claim reimbursement?
Thanks!
And if I should ask for travel voucher on top of baggage claim reimbursement?
Thanks!
Jul 25, 2014, 9:37 am
#60
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,126
Things all depend on your particular circumstances. For "interim" expenses such as these, when you call in the, agent will usually authorize a set $-value. In my most recent experience it was $150 for what was going to be a 36-48 hour delay on an international flight.
You need to submit reimbursements for clothing and toiletries that you had to purchase in that time. If your expenses are reasonable, they might be willing to exceed $75. Certainly toothbrushes, socks, underwear, etc. are 100% reasonable. A new Versace dress probably isn't.
I'm not sure where slippers would fall. All you can do is ask.
I doubt you're likely to get a travel voucher on top of things. This was interlined baggage and it looks like United did you a bit of a favour anyway.
You need to submit reimbursements for clothing and toiletries that you had to purchase in that time. If your expenses are reasonable, they might be willing to exceed $75. Certainly toothbrushes, socks, underwear, etc. are 100% reasonable. A new Versace dress probably isn't.
I'm not sure where slippers would fall. All you can do is ask.I doubt you're likely to get a travel voucher on top of things. This was interlined baggage and it looks like United did you a bit of a favour anyway.