Explorer8939

Fare Class G ticket, purchased online via United.com.

The mileage was never credited to me, so I requested the credit via United.com. I received this response:United Airlines

Houston, TX, US (IAH - Intercontinental)

Los Angeles, CA, US (LAX)

"Denied.
The ticket number you entered is for travel that is not eligible for MileagePlus mileage credit or Premier® qualifying credit."

I checked fare class G, and it is supposed to be good for 25% of the mileage.

I am 1K, if that helps.

So, why no credit for this flight?

jsloan

If you purchased it directly from United, it should earn based upon spending; the distance is irrelevant.

The only tickets that don't allow earnings are certain bulk tickets which will clearly expose that fact, or industry / special discount tickets. Corporate and government discounted tickets still earn, though.

Call the MileagePlus Service Center directly and you should hopefully be able to get a better response. It's weird that it would deny credit.

jhayes_1780

And for clarity, was it purchased on united.com or did you click through to united "packages" and ultimately purchase there?

Steve M

That's what came to my mind as well. If that ends up being the issue, that may be the unfortunate answer. Separately, if that is the case, that seems very poor form for United to sell packages on united.com that include United airfare but don't earn United miles.

WineCountryUA

Realizing UA Vacations is not an United Airlines owned entity (and you're not purchasing from UA)

Explorer8939

I purchased it on the United.com site from the main page "book with money". No package, just a normal round trip ticket as I have done dozens of times before.

jhayes_1780

hmmmm.....

And nothing goofy occured?

• Just off the top of my head:
• Ticket/MP Account Name Match
• IRROPS
• Code share (unlikely since it was IAH-LAX but just covering all bases)
• Direct flight vs non stop (any connection involved that carried same flight number?)
• Did you use come sort of discount code or coupon?

Not doubting you, just trying to cover all the bases.

ty97

I'm not sure why anyone would realize that clicking through from 'United.com' to 'United Vacations' means you are not doing business with United, unless there's some banner or something warning you.

Yes, read the fine print of course, but a UA Vacations link from the United site certainly sounds like United to just about anyone.

(I don't do these package things after a bad experience with AA Vacations 20+ years ago, but I honestly had no idea UA vacations wasn't United)

Craig6z

About United Vacations | United Vacations

"United Vacations is the full-service vacation brand of United Airlines® and is operated by ALG Vacations Corp. ALG Vacations Corp. is a part of the Hyatt Hotels Corporation, and has been fulfilling millions of vacation dreams with unparalleled customer care and at exceptional value for over 40 years."

emcampbe

doesnt matter what it ‘sounds like’ - just what it is. Maybe not obvious to some, United Vacations has nothing to do with United really, and is just a travel company that licenses the United name for marketing purposes and sells the packages using [primarily] United flights. Works the same way with other ‘vacations’ brands - Delta Vacations, etc.

to be fair, United Vacations sells both published fares, which would earn the same mileage as tickets bought from UA.com, or unpublished (or Bulk) fares where the earning structure is different. It does say (I think) what type of fare you are buying per-purchase.

but I suppose that’s off-topic. Yes, seems like a call to the MP service center is in order. If bought on United.com, you are due the mileage, unless there is something ‘off’ between the ticket and the FF account, like a name mismatch (and middle initial vs. full middle name would do that). Though in my experience, and going back to the old days where you earned strictly based on mileage, I can’t remember having an error with crediting on a plain vanilla regular ticket bought on UA.com for UA flights. On very seldom with partner flights, or sometimes with IRROPs, yes (and sometimes, those IRROPS errors were in the pax favor).

WineCountryUA

It isn't United
Experience with United Vacations .
ALG Vacations Corp is a Hyatt company and does Southwest Vacations also.

cfischer

is that the automated response? I'd write UPMP and get it corrected. Something must be corrupted since this is a pretty easy retro-credit. ... usually

jhayes_1780

IMhO, it’s not fine print, it’s literally posted at multiple points thru the booking process (I did a dummy booking after the OP posted, I saw no less the 10 significant mentions your booking via Priceline.

other side note: sorry to nitpick, it’s not been united vacations for a little while. It’s United Packages

allianceflyer9506

Call the Mileage Plus customer service number that way you have a better reply than an automated system. My mother used a Cathay Pacific Oneworld Alliance customer hotline

PTahCha

Does the name of the ticket match the account name? Also, was your MileagePlus number in the reservation?

Either way, a call to the MileagePlus Service Center would either resolve the issue, or give you the reason why the flight was not eligible, instead of us speculating.