Originally Posted by
jhayes_1780
And for clarity, was it purchased on united.com or did you click through to united "packages" and ultimately purchase there?
That's what came to my mind as well. If that ends up being the issue, that may be the unfortunate answer. Separately, if that is the case, that seems very poor form for United to sell packages on united.com that include United airfare but don't earn United miles.