United.com - We don't recognize this device
Nov 29, 2023, 11:52 am
#1
Original Poster
Join Date: Nov 2006
Location: SFO
Programs: UA 1K - 1 MM, Marriott LT-Plt, Hyatt Glb
Posts: 262
United.com - We don't recognize this device
I looked for and couldn't find a thread on the website, please move as needed. I found this thread which is closed and suggests posting in the App thread, but I don't have this problem in the App.
On a Mac, with Chrome, I get the 'We don't recognize this device' every time I log in. I have cleared cookies and browser history multiple times, restarted Chrome, and restarted the computer. I do not have the same problem with Safari, I do not have the same problem on the App. They let me log in with user name and password.
I think it started when I logged in once to my wife's account.
On a Mac, with Chrome, I get the 'We don't recognize this device' every time I log in. I have cleared cookies and browser history multiple times, restarted Chrome, and restarted the computer. I do not have the same problem with Safari, I do not have the same problem on the App. They let me log in with user name and password.
I think it started when I logged in once to my wife's account.
Nov 29, 2023, 11:56 am
#2
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,926
I looked for and couldn't find a thread on the website, please move as needed. I found this thread which is closed and suggests posting in the App thread, but I don't have this problem in the App.
On a Mac, with Chrome, I get the 'We don't recognize this device' every time I log in. I have cleared cookies and browser history multiple times, restarted Chrome, and restarted the computer. I do not have the same problem with Safari, I do not have the same problem on the App. They let me log in with user name and password.
I think it started when I logged in once to my wife's account.
On a Mac, with Chrome, I get the 'We don't recognize this device' every time I log in. I have cleared cookies and browser history multiple times, restarted Chrome, and restarted the computer. I do not have the same problem with Safari, I do not have the same problem on the App. They let me log in with user name and password.
I think it started when I logged in once to my wife's account.
, so certain info would not have to be re-initiated.Also, if you use incognito, then also you would be prompted.
Nov 29, 2023, 12:01 pm
#3
Join Date: Nov 2006
Location: DSM, BKK or anywhere with an airport
Programs: UA 2P, HH Gold
Posts: 1,046
This “we don’t recognize” nonsense is getting out of hand. I have accounts where a password, phone text, and additional verification still don’t let me in. I’ve had this problem on United as well and the last time it happened it took 7 attempts over 3 browsers.
Nov 29, 2023, 12:11 pm
#4
Original Poster
Join Date: Nov 2006
Location: SFO
Programs: UA 1K - 1 MM, Marriott LT-Plt, Hyatt Glb
Posts: 262
If your cookies are cleared prior to each login, then you would have to go through the process every time. Websites use cookies to "remember" the inputs, among other uses , so certain info would not have to be re-initiated.
Also, if you use incognito, then also you would be prompted.
, so certain info would not have to be re-initiated.Also, if you use incognito, then also you would be prompted.
- Clear cookies, cache, history - reboot
- Login
- Get 'We don't recognize" (expected)
- Logout - or timeout
- Login again
- Get 'We don't recognize" again (unexpected, and never happened before I logged in to my wife's account on the same browser.
Edited to add: This is not in Incognito or Private mode.
Nov 29, 2023, 12:16 pm
#6
Join Date: Jun 2014
Programs: UA MM
Posts: 4,319
To be clear here is the sequence:
Edited to add: This is not in Incognito or Private mode.
- Clear cookies, cache, history - reboot
- Login
- Get 'We don't recognize" (expected)
- Logout - or timeout
- Login again
- Get 'We don't recognize" again (unexpected, and never happened before I logged in to my wife's account on the same browser.
Edited to add: This is not in Incognito or Private mode.
Nov 29, 2023, 2:09 pm
#9
Join Date: Jan 2010
Location: SFO
Posts: 1,817
It’s happening pretty regularly the last few days in the Safari browser on my iPad. I sort of assumed it was because we were in Spain, but it will not keep me logged in at all, and it never recognizes the device.
Try turning off MAC randomization on your MacOS Device and see if the issue goes away.
https://support.apple.com/guide/secu...cb9cb3140c/web
Try turning off MAC randomization on your MacOS Device and see if the issue goes away.
https://support.apple.com/guide/secu...cb9cb3140c/web
Nov 29, 2023, 3:28 pm
#10
Join Date: Jun 2021
Location: Midwest USA
Posts: 130
This has happened on United.com on my mac using Chrome every time I've logged in for about a month. I thought it was just me. I have no ad blockers and am not having this issue on any other sites as far as I've noticed.
Nov 29, 2023, 3:42 pm
#12
Join Date: May 2007
Location: SFO/MSP
Programs: 1K, Diamond
Posts: 171
Same issue here on Chrome, not incognito and not clearing cookies. And because I'm sure it would be a tech support checklist item: everything is running on the current versions. Funny enough never an issue logging into my PassPlus account.
Thankfully I know all of the answers for everyone in the family.
Thankfully I know all of the answers for everyone in the family.
Nov 29, 2023, 4:11 pm
#13
Original Poster
Join Date: Nov 2006
Location: SFO
Programs: UA 1K - 1 MM, Marriott LT-Plt, Hyatt Glb
Posts: 262
Thanks all. Good suggestions and I'm at least happy to know I'm not the only one. FWIW, the MAC Randomization turn off didn't work. I suspected it wouldn't for two reasons: First, everything works as advertised on Safari. Second, Mac Randomization kicks in when you reacquire an IP address from your network and this was happening more often than that. Worth a shot though.
For now I will switch to Safari for my United surfing needs. I only default to Chrome because my company shares documents on the Google platform and the only way to get full functionality (such as offline editing on the RARE
occasion that United WiFi isn't keeping up) from Google Workspace on a Mac is Chrome.
For now I will switch to Safari for my United surfing needs. I only default to Chrome because my company shares documents on the Google platform and the only way to get full functionality (such as offline editing on the RARE
occasion that United WiFi isn't keeping up) from Google Workspace on a Mac is Chrome.
Nov 29, 2023, 5:03 pm
#14
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,497
While the described issue here is an annoyance, I am more troubled by United's thinking that if 2 multiple choice questions didn't reassure them who I am, presenting a 3rd question about my favorite ice cream on yet another screen somehow resolves the uncertainty for them.