[Update] As of Dec. ‘23 Polaris Lounges no longer require passports to access
Apr 23, 2019, 3:14 pm
#2
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Apr 23, 2019, 4:16 pm
#3
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May 30, 2022, 9:16 am
#4
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Thanks for the quick reply, I’ll have my passport ready for presentation. Didn’t know they question that, thought BP was good enough. But I did hear reports that happens at EWR from time to time
May 30, 2022, 9:19 am
#5
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It happens at all the lounges sometimes, but to me it seems they're the most finicky at IAH. Twice I've had my passport card rejected, with the actual booklet demanded, which of course I had already unthinkingly buried in my backpack. Other lounges I've just showed a photo of my ID on my phone and it's been allowable.
Jun 20, 2022, 7:26 am
#6
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At IAH Polaris now. Not too crowded. Buffet is ok, restaurant has one open table.
They did ask for passports for me and my children as we checked in which is new for me but as reported above [I was ready and not a big deal just a data point]..
Several of the tables between the chairs were not cleaned promptly as people left but otherwise quiet and nice afternoon so far.
They did ask for passports for me and my children as we checked in which is new for me but as reported above [I was ready and not a big deal just a data point]..
Several of the tables between the chairs were not cleaned promptly as people left but otherwise quiet and nice afternoon so far.
They did ask for passports, too. At IAD PL, no ID was checked. My IAH-LIM BP did not work, but IAD-IAH (in economy) worked.
Jun 27, 2022, 8:17 am
#7
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Thanks Yep, the problem is app shows we are checked in. But can't generate a boarding pass.
Wondering if lounge agents will accept that or stick to requiring boarding passes? As previously mentioned, I should have luggage tags showing we have bags check from DFW through to Singapore.
We're hoping they will see we are on the flight and grant us access vs. requiring a BP that we might not be able to get until 3:45 or 4pm.
Wondering if lounge agents will accept that or stick to requiring boarding passes? As previously mentioned, I should have luggage tags showing we have bags check from DFW through to Singapore.
We're hoping they will see we are on the flight and grant us access vs. requiring a BP that we might not be able to get until 3:45 or 4pm.
Jun 27, 2022, 8:27 am
#8
Join Date: Apr 2022
Posts: 83
The PL agents require a BP and Passport Unfortunately that is their requirement. Are there any other earlier flights on SQ departing from IAH than yours? If so, I would look into that and have the people at that flight check you in. Just ask for the lead agent when you’re at that ticket counter
I understand completely. And I was prepared to show our BP after we did the online check in on the app. Was NOT expecting an error message that said we needed to have airport agent provide BP.
Quite frustrating since w/o a BP, I don't know if we'll be able to access any lounges (I will check the Centurion, maybe they will let us in using our arrival BP on UA and showing them we are waiting for SQ to open up to get the BP). One friend that is traveling with us has special needs, so it's harder for her and lounge access would make the trip much more comfortable, and the wait more tolerable.
I'm going to call SQ IAH airport office when they open too. Not sure they will pick up but will ask if they can help.
Thanks again!
Jun 27, 2022, 8:59 am
#9
Join Date: Apr 2022
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Oct 22, 2023, 10:51 am
#11
Join Date: Dec 2010
Location: TX
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Posts: 729
UA Polaris Lounges may require passport for acccess, why? other photo id?
Is it true that you must provide a passport (vs just any other photo ID) to enter the Polaris lounge?
As a connecting passenger who had already pre cleared in DUB I was forced by the agent to dig all the way back down to the bottom of my bag to recover my passport that I had packed away in order to enter Polaris at EWR. My government issued drivers license was not sufficient.
As an aside I entered the new UC in EWR first to check it out and didn’t have to show ID at all (though maybe those new little kiosks scan your face? Idk)
As a connecting passenger who had already pre cleared in DUB I was forced by the agent to dig all the way back down to the bottom of my bag to recover my passport that I had packed away in order to enter Polaris at EWR. My government issued drivers license was not sufficient.
As an aside I entered the new UC in EWR first to check it out and didn’t have to show ID at all (though maybe those new little kiosks scan your face? Idk)
Oct 22, 2023, 10:56 am
#12
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
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Is it true that you must provide a passport (vs just any other photo ID) to enter the Polaris lounge?
As a connecting passenger who had already pre cleared in DUB I was forced by the agent to dig all the way back down to the bottom of my bag to recover my passport that I had packed away in order to enter Polaris at EWR. My government issued drivers license was not sufficient.
As an aside I entered the new UC in EWR first to check it out and didn’t have to show ID at all (though maybe those new little kiosks scan your face? Idk)
As a connecting passenger who had already pre cleared in DUB I was forced by the agent to dig all the way back down to the bottom of my bag to recover my passport that I had packed away in order to enter Polaris at EWR. My government issued drivers license was not sufficient.
As an aside I entered the new UC in EWR first to check it out and didn’t have to show ID at all (though maybe those new little kiosks scan your face? Idk)
Oct 22, 2023, 11:04 am
#13
Join Date: Dec 2010
Location: TX
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Posts: 729
Update in order to review: ‘Day’ is an amazing bartender, super personable and friendly, and very attentive. The views are great at EWR. This is my third Polaris to enjoy (IAH, SFO) and I think it might be my favorite, entry snafu withstanding.
Last edited by txaggiemiles; Oct 22, 2023 at 12:25 pm
Oct 23, 2023, 2:52 am
#14
Join Date: Jan 2005
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I complained (nicely) once at EWR or SFO about having to show my passport. They explained that they have had people print two (even three!) BPs and distribute different IDs so multiple people could get in. So they ask for one type of ID, passport, and everyone needs to be carrying their passport for the Polaris flights anyway. It's amazing what people will do to get in. I was chatting with an agent at the IAD Polaris lounge a few months ago and she said they had seen the same thing. Rather than have everyone scan in and out they thought this would be simpler.
Is it true that you must provide a passport (vs just any other photo ID) to enter the Polaris lounge?
As a connecting passenger who had already pre cleared in DUB I was forced by the agent to dig all the way back down to the bottom of my bag to recover my passport that I had packed away in order to enter Polaris at EWR. My government issued drivers license was not sufficient.
As an aside I entered the new UC in EWR first to check it out and didn’t have to show ID at all (though maybe those new little kiosks scan your face? Idk)
As a connecting passenger who had already pre cleared in DUB I was forced by the agent to dig all the way back down to the bottom of my bag to recover my passport that I had packed away in order to enter Polaris at EWR. My government issued drivers license was not sufficient.
As an aside I entered the new UC in EWR first to check it out and didn’t have to show ID at all (though maybe those new little kiosks scan your face? Idk)
Oct 23, 2023, 6:15 am
#15
Join Date: Sep 2023
Posts: 184
Passport is a thing at EWR. Walking by might get one in trouble, I wouldn't recommend stirring commotions in the airport.