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Old Jul 4, 2023 | 12:15 am
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Face Express @ Haneda

Does anyone know if United participates in this?

Looks to be quite helpful with the security lines.
ANA does and is obviously a partner airline - may not be for all routes though.
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Old Jul 4, 2023 | 12:19 am
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Not sure, I can find out next week when passing through HND. But when I went through HND last week on a NH flight, that line was lightly used. I saw maybe 2 passengers use it, out of 50+ from regular line. But security lines were not long during the morning rush hours.
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Old Jul 4, 2023 | 12:23 am
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  • Which airlines and terminals are using Face Express?

    At present, All Nippon Airways (ANA) and Japan Airlines (JAL). For the locations of their counters, please check the terminal floor maps.
https://www.narita-airport.jp/en/faceexpress/
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Old Jul 4, 2023 | 12:25 am
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Originally Posted by phil94028
Does anyone know if United participates in this?.
Only used by ANA and JAL currently. Still needed BP for lounge entrance. If there was a scanner there, I didnt see it.
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Last edited by IAH-OIL-TRASH; Jul 4, 2023 at 12:31 am
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Old Jul 4, 2023 | 12:36 am
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OP is flying out of HND. NH only lists select flights available for this service (to TSA and CDG): https://www.ana.co.jp/en/jp/guide/pr.../face-express/

Not sure what other airlines are eligible at HND. As I noted, very few passengers were using it when I passed by last week.
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Old Jul 4, 2023 | 12:46 am
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Originally Posted by hirohito888
OP is flying out of HND. NH only lists select flights available for this service (to TSA and CDG): https://www.ana.co.jp/en/jp/guide/pr.../face-express/

Not sure what other airlines are eligible at HND. As I noted, very few passengers were using it when I passed by last week.
Thanks all for the quick replies. Sounds like it is Japanese carrier only! Friend reports only 15 minute regular security line in T3 there, mid afternoon today without it.
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Old Jul 4, 2023 | 4:30 am
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Originally Posted by phil94028
Thanks all for the quick replies. Sounds like it is Japanese carrier only! Friend reports only 15 minute regular security line in T3 there, mid afternoon today without it.
confirming Japanese carriers only, was shuttled away from that line when we came in on United last week into HND, whereas ANA flight used it. I used it with ANA from NRT-SIN, very easy to use and similar to TSA in US (whether Global Entry or not). Largely for immigration/customs, still manual scan of BP at club and at gate.
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Old Jul 4, 2023 | 8:10 am
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Didn't work for me flying NH F a few weeks ago. Unexplained error messages. They let me us the employee entrance in the end ...
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Old Jul 4, 2023 | 8:53 am
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Originally Posted by telemark27
confirming Japanese carriers only, was shuttled away from that line when we came in on United last week into HND, whereas ANA flight used it. I used it with ANA from NRT-SIN, very easy to use and similar to TSA in US (whether Global Entry or not). Largely for immigration/customs, still manual scan of BP at club and at gate.
Face express is different from the automated immigration gate machines. Face express is solely used to access security lines faster (and for boarding at some gates). Inbound immigration machines have always been for Japanese citizens (and some pre-registered foreigners). Foreigners still require QR code and entry stamp so they can't use the machines. Exit immigration machines are for everyone since Japan got rid of exit stamps.
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