Rebooking Flexibility when UA Stops Servicing your Home Airport?
Jul 25, 2022, 4:31 pm
#1
Original Poster
Join Date: Nov 2008
Posts: 403
Rebooking Flexibility when UA Stops Servicing your Home Airport?
My home airport (SHD) will soon lose UA/Skywest service, along with many other small airports.
I have a bunch of paid and award tickets out of/into SHD that UA will cancel.
Given that UA is totally bailing on those of us in these locations, how much flexibility can we push for in terms of rescheduling dates/route?
I would imagine asking to leave a day before or return a day later to the next nearest UA airport would be easy, but what about a longer change in dates? What about changing destination airports/routings?
Any tips to help achieve maximum flexibility will be greatly appreciated!
I have a bunch of paid and award tickets out of/into SHD that UA will cancel.
Given that UA is totally bailing on those of us in these locations, how much flexibility can we push for in terms of rescheduling dates/route?
I would imagine asking to leave a day before or return a day later to the next nearest UA airport would be easy, but what about a longer change in dates? What about changing destination airports/routings?
Any tips to help achieve maximum flexibility will be greatly appreciated!
Jul 25, 2022, 4:37 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
My home airport (SHD) will soon lose UA/Skywest service, along with many other small airports.
I have a bunch of paid and award tickets out of/into SHD that UA will cancel.
Given that UA is totally bailing on those of us in these locations, how much flexibility can we push for in terms of rescheduling dates/route?
I would imagine asking to leave a day before or return a day later to the next nearest UA airport would be easy, but what about a longer change in dates? What about changing destination airports/routings?
Any tips to help achieve maximum flexibility will be greatly appreciated!
I have a bunch of paid and award tickets out of/into SHD that UA will cancel.
Given that UA is totally bailing on those of us in these locations, how much flexibility can we push for in terms of rescheduling dates/route?
I would imagine asking to leave a day before or return a day later to the next nearest UA airport would be easy, but what about a longer change in dates? What about changing destination airports/routings?
Any tips to help achieve maximum flexibility will be greatly appreciated!
On dates, for cancelled service, UA agents will allow 1 or 2 days and maintaining original trip length. However, with some effortive you may get 7 days change before re-pricing. Especially if maintain same travel day of the week due to your work schedule. Probably will have to escalate.
And as always, UA can not force space on partner award tickets but will open space as needed for UA operated flights.
Jul 25, 2022, 7:53 pm
#3
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
I've heard 100 miles domestically, although I can't say that I'm sure. In this case, I'd expect agents to be somewhat reasonable -- changing SHD to RIC or IAD should probably be fine. Changing it to EWR, probably not.
Jul 25, 2022, 8:22 pm
#4
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
300 miles were the longest distance that I heard from 1K agents. I did change from IAD to ORD and PHL to RIC before, respectively, due to schedule change.
Jul 25, 2022, 8:55 pm
#5
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Additional parameters for United flights impacted by irregular operations for United-operated flights
- Non-stops may go to connecting flights and connecting flights may go to non-stops.
- Connecting hub may be changed.
- If original day of departure is unavailable, may depart 7 days prior to or after original departure date. If outbound flight is impacted, subsequent flights on same itinerary may be changed to maintain original length of trip.***
- Alternate airports within a 250-mile radius of the original origin or departure airport***
- Change may apply to origin and destination, but must be changed at original time of ticket reissue
- Customer is responsible for any additional expenses incurred.
**Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).
and for involuntary changes
Waive change fee (if applicable), add-collect, refund/cancel fee (if applicable), full refund (unused coupons) permitted
Last edited by WineCountryUA; Jul 25, 2022 at 9:03 pm Reason: Waive change fee
Jul 26, 2022, 4:50 pm
#6
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Are they bailing out of CHO too? CHO appears to be your next closest airport at about 50 miles away. If not, they're definitely not bailing out of RIC. And it's only ~125 miles to IAD