Credited PQP way low
Jul 17, 2022, 7:43 pm
#1
Original Poster
Join Date: May 2009
Location: Washington, DC
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Credited PQP way low
I booked a round-trip to Europe, with receipt showing about 2000 PQP. Because of issues in AMS, return was switched too BRU. PQP ultimately credited are about 650 short . . . doesn't seem to be the "International Surcharge" for the flight to LHR . . . and assume this was some glitch resulting from the rebooking.
Just call in and ask for proper credit (or perhaps a refund if the reroute meant a lower price)?
(mods - couldn't find a proper thread to post this in)
Just call in and ask for proper credit (or perhaps a refund if the reroute meant a lower price)?
(mods - couldn't find a proper thread to post this in)
Jul 17, 2022, 7:52 pm
#2
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,544
I booked a round-trip to Europe, with receipt showing about 2000 PQP. Because of issues in AMS, return was switched too BRU. PQP ultimately credited are about 650 short . . . doesn't seem to be the "International Surcharge" for the flight to LHR . . . and assume this was some glitch resulting from the rebooking.
Just call in and ask for proper credit (or perhaps a refund if the reroute meant a lower price)?
(mods - couldn't find a proper thread to post this in)
Just call in and ask for proper credit (or perhaps a refund if the reroute meant a lower price)?
(mods - couldn't find a proper thread to post this in)
If all segments have posted, and the total PQP is too low, contacting the MileagePlus Service Center for original routing credit should take care of it.
Jul 17, 2022, 7:53 pm
#3
Moderator: United Airlines
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Have you completed the entire trip and all the legs posted? but too low in total?
Generally you need to wait til completing the trip to address this/
Do you have the original receipt -- with base fare and surcharge?
Ultimately this is best handled by the MP Service Center
Generally you need to wait til completing the trip to address this/
Do you have the original receipt -- with base fare and surcharge?
Ultimately this is best handled by the MP Service Center
Jul 18, 2022, 9:51 am
#7
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Jul 18, 2022, 10:23 am
#9
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IME, actually no. When I've had to claim ORC, they've done it by pulling the credited flights off of my account and replacing them with what was originally ticketed. I'd expect to get BIS credit for the original route as well, even if that's not favorable.
Jul 18, 2022, 10:28 am
#10
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Location: Washington, DC
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I didn't commit to memory my lifetime miles before they fixed . . . but looks like they didn't drop the 25 miles 'extra' I earned by flying from BRU instead of AMS. (And actually surprised me to see it is slightly shorter from AMS).
Jul 18, 2022, 10:30 am
#11
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In this case, I think the BIS is deserved, since it was actually flown. Where ORC can be very generous is if your reroute caused a reduction to BIS (e.g., due to being signed over to *A partner) — in that case, from my experience, no line item for BIS, just a silent revision upward.
Jul 18, 2022, 10:31 am
#12
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I find it is often unintuitive when within a couple hundred miles and have to check gcmap or my own flight records!
Jul 18, 2022, 10:44 am
#13
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Personally I would not use the term ORC here, actually. Not sure what drewguy did, but when I have had PQP too low, I simply wrote to MPSC saying that my ticket had airfare cost $x, and the total of all segments after flying was $y (obviously y<x), and I would like the missing PQP credited. The result was an extra line item or two with PQP adjustment and no change to my BIS.
In this case, I think the BIS is deserved, since it was actually flown. Where ORC can be very generous is if your reroute caused a reduction to BIS (e.g., due to being signed over to *A partner) in that case, from my experience, no line item for BIS, just a silent revision upward.
In this case, I think the BIS is deserved, since it was actually flown. Where ORC can be very generous is if your reroute caused a reduction to BIS (e.g., due to being signed over to *A partner) in that case, from my experience, no line item for BIS, just a silent revision upward.
Not sure what details matter, but basically because of the various issues at AMS, United reduced its flights, and rebooked me from AMS-IAD to AMS-IAH-IAD. They agreed that was a bit silly and changed our return to BRU-IAD, which, while requiring us to modify our plans a bit, was preferable to a 16 hour return flight. No repricing involved and no idea how they came up with the PQP they did unless somehow the BRU flight was a lot cheaper . . . but it seems that they reduced both the outbound and the return. Anyway, it's fixed.
Jul 18, 2022, 10:47 am
#14
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Certainly like the principle of getting actual BIS when its higher!
Not sure what details matter, but basically because of the various issues at AMS, United reduced its flights, and rebooked me from AMS-IAD to AMS-IAH-IAD. They agreed that was a bit silly and changed our return to BRU-IAD, which, while requiring us to modify our plans a bit, was preferable to a 16 hour return flight. No repricing involved and no idea how they came up with the PQP they did unless somehow the BRU flight was a lot cheaper . . . but it seems that they reduced both the outbound and the return. Anyway, it's fixed.
Not sure what details matter, but basically because of the various issues at AMS, United reduced its flights, and rebooked me from AMS-IAD to AMS-IAH-IAD. They agreed that was a bit silly and changed our return to BRU-IAD, which, while requiring us to modify our plans a bit, was preferable to a 16 hour return flight. No repricing involved and no idea how they came up with the PQP they did unless somehow the BRU flight was a lot cheaper . . . but it seems that they reduced both the outbound and the return. Anyway, it's fixed.
Jul 18, 2022, 10:53 am
#15
Moderator: United Airlines
Join Date: Jun 2007
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The are two ways these could have been adjust
1) ORC which replaces the flights and therefore uses the original lifetime BIS numbers
2) Just simple addition of PQPs and not changes in the flight posting. This would not change the Lifetime BIS numbers.
I suspect the latter is the easiest way but by checking Flight Activity it should be clear which was done.
Yes the changing of number of segments in irrops is a common (most common?) source of this issue.
1) ORC which replaces the flights and therefore uses the original lifetime BIS numbers
2) Just simple addition of PQPs and not changes in the flight posting. This would not change the Lifetime BIS numbers.
I suspect the latter is the easiest way but by checking Flight Activity it should be clear which was done.
Yes the changing of number of segments in irrops is a common (most common?) source of this issue.